[LI] Head of Communications

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    "description": "<p><span>DANA is seeking a <span style=\"font-weight: bold\">Head of Communications</span> to lead a high-performing communications function responsible for shaping and protecting the company’s reputation while driving brand trust and engagement. This role will lead a team across <span style=\"font-weight: bold\">Corporate Communications, Social Communications, Partnership Communications &amp; Community Engagement, and Internal Communications</span>, ensuring consistent messaging, strong stakeholder relationships, and impactful storytelling aligned with business priorities.</span></p>\n<p><br><br></p>\n<p><span>This role is both strategic and hands-on, requiring strong leadership, excellent judgement, and the ability to manage fast-paced, high-visibility communications across internal and external channels.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What you will do:</span></p>\n<ul>\n<li>Communications Strategy &amp; Leadership\n<ul>\n<li>Develop and execute DANA’s integrated communications strategy across corporate, social, internal, and partnership communications to enhance brand’s trust and reputation.</li>\n<li>Define team structure, goals, KPIs, and operating cadence to ensure high-quality execution and measurable impact.</li>\n<li>Oversee all communication activities, including corporate communications, social communications, community building, internal communications, and strategic partnership functions.</li>\n<li>Act as senior communications advisor to leadership and cross-functional stakeholders.</li>\n</ul>\n</li>\n<li> Corporate Communications &amp; Reputation Management\n<ul>\n<li>Lead corporate narrative development, positioning DANA as a trusted and innovative fintech leader.</li>\n<li>Ensure consistent messaging and corporate branding across all communication channels.</li>\n<li>Oversee media relations strategy, including press engagement, spokesperson preparation, and press materials (press releases, Q&amp;As, media kits).</li>\n<li>Manage reputation monitoring, issue management, and crisis communications planning and execution.</li>\n<li>Build and maintain relationships with media outlets, key opinion leaders, shareholders, stakeholders, and partners</li>\n</ul>\n</li>\n<li>Social Communications &amp; Digital Presence\n<ul>\n<li>Set strategy for DANA’s social media communications (corporate channel) — ensuring tone, consistency, and community engagement.</li>\n<li>Oversee content planning and real-time social listening and response, including escalations and sensitive topics.</li>\n<li>Partner with Marketing/Brand teams to align select messaging for corporate channel distribution and rollouts.</li>\n<li>Handle conventional and social media crisis and issue management, including developing and implementing communication plans.</li>\n<li>Partner with Customer Service teams to strategize, align, and execute high profile users complains/issues to minimize PR issues. </li>\n</ul>\n</li>\n</ul>\n<ul>\n<li>Partnership &amp; Community Communications\n<ul>\n<li>Lead communications support for strategic partnerships (BicaraDANA and corporate partnerships)</li>\n<li>Lead announcement strategy (story angles, press, social, exec messaging), ensuring partner alignment and brand integrity.</li>\n<li>Lead strategic corporate flagship events to enhance DANA’s brand equity (e.g Sisberdaya, DANA Cup and DANA AI@Work) in the industry.  </li>\n<li>Lead Community Building initiatives with ecosystem partners such as users, techies and merchant communities. </li>\n</ul>\n</li>\n<li>Internal Communications\n<ul>\n<li>Build and execute internal comms strategy to strengthen employee engagement and alignment with company mission, business priorities and company culture.</li>\n<li>Deliver consistent leadership communications (Town Halls, Monday Demo, internal announcements, crisis internal comms).</li>\n<li>Support HR and leadership teams in building culture narratives and change communication efforts.<br>Stakeholder &amp; Cross-functional Collaboration</li>\n<li>Work closely with Government Relations, CEO Office, Legal, Compliance, Risk, , HR, Marketing, Product, and Business teams.</li>\n<li>Ensure communications are compliant, accurate, and aligned with regulatory expectations.</li>\n</ul>\n</li>\n<li>Team &amp; Agency Management\n<ul>\n<li> Lead, mentor, and build a high-performance data driven team; manage external agencies (PR, social, creative, monitoring).</li>\n<li>Establish standards for messaging, crisis workflows, editorial quality, and speed-to-market.</li>\n<li>Stay updated with industry trends and best practices to continuously improve communication efforts.</li>\n</ul>\n</li>\n<li>Measurement &amp; Reporting\n<ul>\n<li>Own reporting for media impact, share of voice, sentiment, social metrics, internal comms engagement, and partnership comms outcomes.</li>\n<li>Monitor and analyze communication metrics to measure the effectiveness of communication strategies.</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you will need:</span></p>\n<ul>\n<li>Bachelor's degree in Communications, Public Relations, or related field.</li>\n<li>Master’s Degree in Marketing or Communications is a plus.</li>\n<li>10-15 years of experience in corporate communications or public relations, preferably in the FinTech or technology industry.</li>\n<li>Proven track record of developing and executing successful communication strategies.</li>\n<li>Strong leadership and management skills.</li>\n<li>Excellent written and verbal communication skills in both English and Bahasa Indonesia.</li>\n<li>Ability to work well under pressure and manage multiple projects simultaneously.</li>\n<li>Highly experience in conventional media and social media crisis and issue management.</li>\n<li>Knowledge of digital marketing and social media platforms.</li>\n<li>Strong networking and relationship-building skills.</li>\n</ul>",
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