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Home › Companies › 84980080 1aa5 4d21 B40e 997d1939de4b 19000101 000001 › Service Manager

Service Manager

84980080 1aa5 4d21 B40e 997d1939de4b 19000101 000001 · Rochester, NH, US, Rochester, NH · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company84980080 1aa5 4d21 B40e 997d1939de4b 19000101 000001
TitleService Manager
Normalized title-
Department / team-
LocationRochester, NH, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 84980080 1aa5 4d21 B40e 997d1939de4b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rochester.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company84980080 1aa5 4d21 B40e 997d1939de4b 19000101 000001
Sourcebfaeae3e-0093-4b3b-95a9-80db5b2e24f1
ATS providerADP Workforce Now Recruiting

Description

SERVICE MANAGER Rochester, NH – Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? Extensive benefits including 100% paid insurance options Matched 401(k) options Employee & family fuel discounts for your home State of the art Training Center 3.5 Weeks paid time off + 7 paid holidays Veteran’s Day paid holiday for active military and veterans Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey Shortened summer hours – full pay, shorter days Wellness reimbursement (gym, exercise classes, and more) Tuition reimbursement Additional voluntary benefits Pet insurance About this opportunity This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service, profitability, and organic growth. The position manages Service and Installation Technicians, Warehouse Coordinators, and Customer Service Representatives in Service. This position is additionally responsible for facilitating effective communication within the department and with other stakeholders including Sales, Delivery, Billing, Safety, and Fleet. Sound decision making relative to the scheduling and assignment of service work is required to ensure the timely and safe installation and servicing of products to meet our customers’ needs. What your role will look like Ensure that all product sales, installations, and services are handled in a timely, efficient, and appropriate manner, including, but not limited to that they are performed consistently with Eastern’s policies and procedures, handbooks, manuals, and state and federal codes. Maintain a proficient working knowledge of Eastern’s safety policies and procedures, apply them in connection with all servicing and installations, and model Eastern’s superior safety culture in decision-making and actions. Communicate timely and appropriately with all applicable stakeholders. Supervise the local Service team by coordinating tasks and providing guidance to Service and Installation Technicians, departmental Customer Service Representatives, and Warehouse Coordinators. Leadership functions additionally include the following. Coach direct reports daily while maintaining morale, motivation, accountability, discipline, and positive recognition. Create a workplace culture that is consistent with Eastern’s overall culture and emphasizes the identified mission, vision, and Eastern’s four pillars: Reliability, Responsiveness, Safety, and Convenience. Identify and coordinate learning opportunities for direct reports. Maintain appropriate staffing levels by recruiting, selecting, orienting, and training new employees. Develop and maintain reliable documentation practices, which include timely, accurate, and complete reporting of accidents and injuries. Monitor and audit the accuracy and completeness of service orders, pre- and post-trip inspections, and other service and safety related documents and reports. Collaborate with Fleet to ensure that service vehicles are maintained properly. Manage, respond to, and resolve customer and local inspector questions, concerns, and inquiries accurately and appropriately. Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction. Develop and maintain proficiency with the utilization of Eastern’s software platforms. Interact with customers and co-workers in a respectful and courteous manner. Meet attendance expectations, which involve consistently arriving to work on time and being prepared to work within business hours, understanding that these scheduled work hours may vary based on the seasonal needs of the department. Participate in a rotating on-call schedule of local managers to provide remote support to on-call field employees. Support Eastern’s policies and procedures and comply with all applicable regulatory standards. Be receptive to and competently use new technologies. Be receptive to and successfully complete other duties as assigned. What you’ll bring to this role Education: High school diploma or equivalent. Post-secondary education a plus. Experience: Minimum 3 years relevant industry experience preferred. Prior management and leadership experience a plus. Geography: Must live within the district’s coverage area. This position is 100% on-site with additional, limited remote responsibilities after regular business hours. Apply now to heat up your career at Eastern! #IND100

Full job record

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Board IDbfaeae3e-0093-4b3b-95a9-80db5b2e24f1
Provideradp_workforcenow
Provider Job Key556815
TitleService Manager
Normalized Title—
Statusactive
Activeyes
Location TextRochester, NH, US, Rochester, NH
Department—
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Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNH
CityRochester
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=84980080-1aa5-4d21-b40e-997d1939de4b&ccId=19000101_000001&lang=en_US&type=JS&jobId=556815&jwId=9201231830495_1
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First Seen At2026-06-04 09:43:22Z
Last Seen At2026-06-06 13:14:02Z
Last Checked At2026-06-06 13:14:02Z
Last Changed At2026-06-06 13:14:02Z
Inactive At—
Source Posted At2026-06-03 20:03:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:12.05pt;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;background:white;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">SERVICE MANAGER</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:12.05pt;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em>Rochester, NH &ndash; Full Time</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:12.05pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>About our energy&nbsp;</strong>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:12.05pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">Family owned and operated for more than 90 years, Eastern is a</span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We&rsquo;ve been voted as one of New Hampshire&#39;s &quot;Best Places to Work&quot; in the Manchester Radio Group&#39;s #bestofthe603 and we are pleased to offer employment opportunities throughout New England.&nbsp;</span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">Joining Eastern means you&rsquo;re part of a supportive and family focused culture.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><span style=\"background: white;\">Why choose Eastern? </span></strong><strong><span style=\"background: white;\"> </span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Extensive benefits including 100% paid insurance options &nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Matched 401(k) options</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Employee &amp; family fuel discounts for your home</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">State of the art Training Center</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">3.5 Weeks paid time off + 7 paid holidays&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Veteran&rsquo;s Day paid holiday for active military and veterans</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Opportunity for growth</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Complimentary coffee, snacks, and Thanksgiving turkey</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Shortened summer hours &ndash; full pay, shorter days</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Wellness reimbursement (gym, exercise classes, and more)</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Tuition reimbursement</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Additional voluntary benefits&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Pet insurance&nbsp;</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:18.0pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>About this opportunity&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service, profitability, and organic growth. The position manages Service and Installation Technicians, Warehouse Coordinators, and Customer Service Representatives in Service. This position is additionally responsible for facilitating effective communication within the department and with other stakeholders including Sales, Delivery, Billing, Safety, and Fleet. Sound decision making relative to the scheduling and assignment of service work is required to ensure the timely and safe installation and servicing of products to meet our customers&rsquo; needs. &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>What your role will look like</strong>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Ensure that all product sales, installations, and services are handled in a timely, efficient, and appropriate manner, including, but not limited to that they are performed consistently with Eastern&rsquo;s policies and procedures, handbooks, manuals, and state and federal codes.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Maintain a proficient working knowledge of Eastern&rsquo;s safety policies and procedures, apply them in connection with all servicing and installations, and model Eastern&rsquo;s superior safety culture in decision-making and actions.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Communicate timely and appropriately with all applicable stakeholders.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Supervise the local Service team by coordinating tasks and providing guidance to Service and Installation Technicians, departmental Customer Service Representatives, and Warehouse Coordinators. Leadership functions additionally include the following.</span><ul><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Coach direct reports daily while maintaining morale, motivation, accountability, discipline, and positive recognition.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Create a workplace culture that is consistent with Eastern&rsquo;s overall culture and emphasizes the identified mission, vision, and Eastern&rsquo;s four pillars: Reliability, Responsiveness, Safety, and Convenience.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Identify and coordinate learning opportunities for direct reports.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Maintain appropriate staffing levels by recruiting, selecting, orienting, and training new employees.</span></li></ul></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Develop and maintain reliable documentation practices, which include timely, accurate, and complete reporting of accidents and injuries.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Monitor and audit the accuracy and completeness of service orders, pre- and post-trip inspections, and other service and safety related documents and reports.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Collaborate with Fleet to ensure that service vehicles are maintained properly.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Manage, respond to, and resolve customer and local inspector questions, concerns, and inquiries accurately and appropriately.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Develop and maintain proficiency with the utilization of Eastern&rsquo;s software platforms.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Interact with customers and co-workers in a respectful and courteous manner.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Meet attendance expectations, which involve consistently arriving to work on time and being prepared to work within business hours, understanding that these scheduled work hours may vary based on the seasonal needs of the department.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Participate in a rotating on-call schedule of local managers to provide remote support to on-call field employees.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Support Eastern&rsquo;s policies and procedures and comply with all applicable regulatory standards.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Be receptive to and competently use new technologies.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Be receptive to and successfully complete other duties as assigned.</span></li></ul></div><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">What you&rsquo;ll bring to this role&nbsp;</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Education:&nbsp;</span><ul><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">High school diploma or equivalent.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Post-secondary education a plus.</span></li></ul></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Experience:&nbsp;</span><ul><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Minimum 3 years relevant industry experience preferred.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Prior management and leadership experience a plus.</span></li></ul></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Geography: Must live within the district&rsquo;s coverage area. This position is 100% on-site with additional, limited remote responsibilities after regular business hours.&nbsp;</span></li></ul></div><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:.75in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br> <strong><span style=\"background: white;\">Apply now to heat up your career at Eastern!</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;background:white;'><span style=\"font-size: 8px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background: white;\">#IND100</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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