Entry-Level IT Support Associate (B)

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  "detail": {
    "url": "https://expedient.applytojob.com/apply/jobs/details/W4BmcxsiVp?&",
    "heading": "Entry-Level IT Support Associate (B)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://careers.expedient.com/apply/W4BmcxsiVp/EntryLevel-IT-Support-Associate-B",
    "description_html": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth.  The IT Support Associate, in our <strong>Columbus / Upper Arlington</strong><b><strong>, OH</strong></b> data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.   </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients.  For more information about our cloud technology and solutions, please visit us at <a href=\"http://www.expedient.com\"><span style=\"color:#0563c1;\">www.expedient.com</span></a>    </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.  However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.   </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>The Schedule and Shift Premium</b>: T</span></span></span>his position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus, paid out upon completion of the initial training.  Additionally, lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.</p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Professional Development & Training</b>: Expedient places high value on professional development and education.  We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.  Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Rate of Pay</b>: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.</span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>PLEASE NOTE:</b> We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure.  Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required.  As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.    </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Responsibilities of the IT Support Associate:</b> </span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Follow strict security protocols to allow client access requests inside the data center using specific access control criteria</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Cover the front desk phone, and conduct physical and virtual security checks</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Process and prioritize client and employee technical requests by phone, email or in person</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support</span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Minimum Qualifications of the IT Support Associate: </b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">A strong passion for a career in IT and/or technology and evidence showing IT experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Associate degree in a technical discipline or technical equivalent work experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous exposure to or experience in an IT environment </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous customer-service work experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Must always be professional and patient, as this is a client-facing role </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent written and verbal communication skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong analytical and independent problem-solving skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to prioritize and manage multiple responsibilities that are time-sensitive  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Having a willingness and ability to learn quickly  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Must pass pre-employment screens </span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Physical Tasks/Demands: </b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Sitting - stationary/seated position during the workday in order to check in visitors </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required </span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. </span></span></span></p><p><strong>WORKING FOR EXPEDIENT</strong><br />\nWe prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.<br />\n<br />\nFor our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.<br />\n<br />\nWe also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.</p>\n\n<p>Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.</p>",
    "description_text": "Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth.  The IT Support Associate, in our Columbus / Upper Arlington , OH  data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.\n If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.\n Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients.  For more information about our cloud technology and solutions, please visit us at www.expedient.com\n Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.  However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.\n The Schedule and Shift Premium : T his position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus, paid out upon completion of the initial training.  Additionally, lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.\n Professional Development & Training : Expedient places high value on professional development and education.  We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.  Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.\n Rate of Pay : The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.\n PLEASE NOTE:  We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure.  Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required.  As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.\n Responsibilities of the IT Support Associate:\n Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.\n Follow strict security protocols to allow client access requests inside the data center using specific access control criteria\n When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation\n Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility\n Cover the front desk phone, and conduct physical and virtual security checks\n Process and prioritize client and employee technical requests by phone, email or in person\n Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support\n Minimum Qualifications of the IT Support Associate:\n Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)\n A strong passion for a career in IT and/or technology and evidence showing IT experience\n Associate degree in a technical discipline or technical equivalent work experience\n Previous exposure to or experience in an IT environment\n Previous customer-service work experience\n Must always be professional and patient, as this is a client-facing role\n Excellent written and verbal communication skills\n Strong analytical and independent problem-solving skills\n Ability to prioritize and manage multiple responsibilities that are time-sensitive\n Having a willingness and ability to learn quickly\n Must pass pre-employment screens\n Physical Tasks/Demands:\n Sitting - stationary/seated position during the workday in order to check in visitors\n Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center\n Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware\n Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required\n Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.\n WORKING FOR EXPEDIENT\nWe prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.\nFor our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.\nWe also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.\n Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.",
    "jsonld_jobposting": {
      "url": "https://careers.expedient.com/apply/W4BmcxsiVp/EntryLevel-IT-Support-Associate-B",
      "@type": "JobPosting",
      "title": "Entry-Level IT Support Associate (B)",
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      "datePosted": "2026-04-27",
      "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth.  The IT Support Associate, in our <strong>Columbus / Upper Arlington</strong><b><strong>, OH</strong></b> data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.   </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients.  For more information about our cloud technology and solutions, please visit us at <a href=\"http://www.expedient.com\"><span style=\"color:#0563c1;\">www.expedient.com</span></a>    </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.  However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.   </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>The Schedule and Shift Premium</b>: T</span></span></span>his position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus, paid out upon completion of the initial training.  Additionally, lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.</p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Professional Development & Training</b>: Expedient places high value on professional development and education.  We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.  Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Rate of Pay</b>: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.</span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>PLEASE NOTE:</b> We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure.  Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required.  As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.    </span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Responsibilities of the IT Support Associate:</b> </span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Follow strict security protocols to allow client access requests inside the data center using specific access control criteria</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Cover the front desk phone, and conduct physical and virtual security checks</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Process and prioritize client and employee technical requests by phone, email or in person</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support</span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Minimum Qualifications of the IT Support Associate: </b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">A strong passion for a career in IT and/or technology and evidence showing IT experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Associate degree in a technical discipline or technical equivalent work experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous exposure to or experience in an IT environment </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous customer-service work experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Must always be professional and patient, as this is a client-facing role </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent written and verbal communication skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong analytical and independent problem-solving skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to prioritize and manage multiple responsibilities that are time-sensitive  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Having a willingness and ability to learn quickly  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Must pass pre-employment screens </span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Physical Tasks/Demands: </b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Sitting - stationary/seated position during the workday in order to check in visitors </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required </span></span></span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. </span></span></span></p><p><strong>WORKING FOR EXPEDIENT</strong><br />\nWe prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.<br />\n<br />\nFor our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.<br />\n<br />\nWe also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.</p>\n\n<p>Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.</p>",
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