Real Estate Coordinator - US Based Remote

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    "ExternalDescriptionStr": "<p><strong>About the Role</strong></p><p>The Real Estate Coordinator is a frontline role supporting customers at the beginning of their real estate journey. Working in a fast-paced, call center–style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available real estate services and referral options.&nbsp;</p><p>This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience.&nbsp;</p><p>This position requires the selected candidate to work within Eastern or Central Time Zone hours.&nbsp;</p><p><span>Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.</span></p><p><strong>What You’ll Do</strong></p><ul style=\"list-style-type: disc;\"><li>Serve as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone calls</li><li>Verify customer information and clearly explain next steps, timelines, and available real estate services</li><li>Conduct real estate needs assessments to understand customer goals, preferences, and transaction requirements</li><li>Promote and place referrals for Cartus and Anywhere Real Estate affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelines</li><li>Obtain customer consent for referrals to affiliated companies and ensure all placements comply with policy and documentation requirements</li><li>Manage an active and evolving caseload, maintaining timely and proactive follow-up to support customer satisfaction and agent engagement</li><li>Accurately document customer interactions, referrals, and updates across multiple systems and CRM tools</li><li>Partner with Cartus consultants and internal colleagues to address agent, brokerage, or referral-related questions</li><li>Work toward established service, quality, and productivity metrics in a structured, performance-driven environment</li></ul><p><strong>Qualifications</strong></p><ul style=\"list-style-type: disc;\"><li>2–3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferred</li><li>High school diploma required; some college preferred</li><li>Real estate knowledge (buying, selling, or mortgage processes) preferred but not required</li><li>Strong verbal and written communication skills</li><li>Comfort navigating multiple digital platforms; experience with CRM systems, Microsoft Office Suite, or Google Workspace strongly preferred</li><li>Demonstrated ability to multi-task, manage competing priorities, and maintain accuracy in a fast-paced environment</li><li>Professional, courteous communication style with a strong focus on customer service</li><li>Regular and reliable attendance and punctuality</li><li>Commitment to diversity, equity, and inclusion</li></ul>",
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    "CorporateDescriptionStr": "<p>Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.</p>\n<p></p>\n<div>\n</div><a href=\"http://www.anywhere.re/\" target=\"_blank\">Anywhere Real Estate Inc.</a> <b>(NYSE: HOUS) is moving real estate to what's next. </b>Home to some of the most recognized brands in real estate <a href=\"https://www.bhgre.com/\" target=\"_blank\">Better Homes and Gardens® Real Estate</a>, <a href=\"https://www.century21.com/\" target=\"_blank\">Century 21®</a>, <a href=\"https://www.coldwellbanker.com/\" target=\"_blank\">Coldwell Banker®</a>, <a href=\"https://www.cbcworldwide.com/\" target=\"_blank\">Coldwell Banker Commercial®</a>, <a href=\"https://www.corcoran.com/\" target=\"_blank\">Corcoran®</a>, <a href=\"https://www.era.com/\" target=\"_blank\">ERA®</a>, and <a href=\"https://www.sothebysrealty.com/eng\" target=\"_blank\">Sotheby's International Realty® </a>, we fulfill our purpose to empower&nbsp;everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.&nbsp; Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. \n<p></p>\n<div>\n <b>At Anywhere, we are empowering everyone’s next move – your career included.</b>&nbsp;What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. <b>We pursue talent</b> – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. <b>We value our people-first culture,</b> which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.&nbsp; Read more about our company culture and values in our annual <a href=\"https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf\" target=\"_blank\">Impact Report</a>.&nbsp;&nbsp; \n <div>\n  <p></p>\n  <p>We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:</p>\n  <p></p>\n  <ul>\n   <li>Great Place to Work</li>\n   <li>Forbes World's Best Employers</li>\n   <li>Newsweek World's Most Trustworthy Companies</li>\n   <li>Ethisphere World's Most Ethical Companies</li>\n  </ul><br/> \n  <p></p>\n </div>\n</div>",
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