Home › Companies › Stripe › Product Lead, Support Experience
Product Lead, Support Experience
Stripe · Seattle, Washington, United States · Active · Greenhouse
Job facts
| Field | Value |
|---|---|
| Company | Stripe |
| Title | Product Lead, Support Experience |
| Normalized title | - |
| Department / team | 4900 Support Eng & PM |
| Location | Seattle, WA, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Greenhouse |
| Posted / first seen | 2026-05-20 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Stripe. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Greenhouse. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Seattle. | Open |
| Department jobs | Active postings in 4900 Support Eng & PM. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Stripe |
| Source | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| ATS provider | Greenhouse |
Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals.
Responsibilities
Own and drive the product roadmap for the future of conversational AI and human support at Stripe
Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new
3+ years of managing product managers, 8+ years as a product manager
Deep user empathy and a high bar for user experience
Experience developing a multi-year vision, strategy and roadmap for large scale products
Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills
Full job record
| Job ID | dbd85941509b8ac2e6ac51799de2b75c94ebb8d1 |
| Org ID | 513d0053-fcfc-4400-8e5b-bd4bd13e8763 |
| Source ID | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| Board ID | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| Provider | greenhouse |
| Provider Job Key | 7869917 |
| Title | Product Lead, Support Experience |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Seattle, Washington, United States |
| Department | 4900 Support Eng & PM |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | WA |
| City | Seattle |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://stripe.com/jobs/search?gh_jid=7869917 |
| Apply URL | https://stripe.com/jobs/search?gh_jid=7869917 |
| First Seen At | 2026-05-29 22:43:12Z |
| Last Seen At | 2026-06-06 07:35:42Z |
| Last Checked At | 2026-06-06 07:35:42Z |
| Last Changed At | 2026-06-06 07:35:42Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 14:55:30Z |
| Source Updated At | 2026-06-05 20:12:33Z |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=greenhouse/board=stripe/date=2026-06-06/2026-06-06T07-35-41-937Z-ed50622e5b1077bf6f1b14de3e01cb58fd726c22e01084f203cb64f00294e085.json |
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