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End User Support Technician

Fa Euxw Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Tucson, AZ, United States; Tucson, Tucson, AZ, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Euxw Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleEnd User Support Technician
Normalized title-
Department / teamCustomer Experience
LocationTucson, AZ, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-07 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tucson.Open
Department jobsActive postings in Customer Experience.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Euxw Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcec0157428-a8e9-4e6f-a7a4-fde73f0657a8
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description End User Support Technician I Location: Tucson Employment Type: Full Time Reporting to: Manager End User Support ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE’S WHAT THE JOB REALLY LOOKS LIKE Provides first-line entry level basic to moderate complexity support for IT issues within a call center site. It will involve troubleshooting of IT hardware and software in the site and troubleshooting for other service lines. This job will require the technician to physically move or rack devices in the site. There will be after hours on-call rotational support needed as well. HOW YOU’LL MAKE AN IMPACT • Basic to moderate skill level troubleshooting of IT hardware within the site • Basic to moderate skill level troubleshooting of software used within the site • Compliance to all required security, patching and antivirus updates • Adherence to documented processes & procedures • After hours support will be needed to support outages, changes, and project work • Physical movement of devices is required • Escort of vendors & facilities contractors entering IT-only areas WHAT YOU’LL ACTUALLY DO • Must be able to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers • Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status) • Must be able to image PCs using SCCM tool • Must be able to troubleshoot basic to moderately complex software issues within the site • Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10 • Must ensure all PCs and laptops remain compliant with security, patch and antivirus updates • Must respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor • Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind • Must complete site health checks as required • Must keep the EUS SharePoint site & other documentation updated • After hours/weekend/holiday support will be required for on call rotation, change request support and project request support • Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices • Must occasionally escort vendors or facilities into IT-only rooms  • Complies with established policies and standards to ensure that access to company information and system resources, in any medium or format, is limited to authorized personnel. Qualifications WHAT’LL SET YOU UP FOR SUCCESS • Associate’s Degree or equivalent experience/Certifications within area related to job function • 2-3 years of related experience • Must possess excellent customer service skills • Must possess good communication skills – speak and write articulately • Must be professional in the event of an executive or client visit • Must be able to judge & communicate potential risks or issues as they arise – see something, say something • Must have a teamwork attitude • Must partner with other departments to establish a positive work environment • Must be able to work under pressure and adapt – short deadlines, late requests, new requirements • Must be able to accept and adapt to rapid change in the IT environment • Act with ownership, accountability, honesty and urgency WHY ALORICA? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. What We Offer: Competitive base pay with performance-driven incentives Comprehensive benefits including medical, dental, vision, and 401(k) Career development through Alorica Academy's open-access courses Real opportunities to grow within a global organization Access to our employee assistance program A collaborative, inclusive culture where innovation happens Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today! Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs

Full job record

Job IDdbd34b28fe588cf2a40a3d41fe275db2e323db71
Org IDe70f57cb-9f06-4ba4-abfa-8a8231764495
Source IDc0157428-a8e9-4e6f-a7a4-fde73f0657a8
Board IDc0157428-a8e9-4e6f-a7a4-fde73f0657a8
Provideroracle_hcm
Provider Job Key236800
TitleEnd User Support Technician
Normalized Title—
Statusactive
Activeyes
Location TextTucson, AZ, United States; Tucson, Tucson, AZ, US
DepartmentCustomer Experience
Team—
Employment Typefull_time
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CountryUnited States
RegionAZ
CityTucson
Salary RawDescription End User Support Technician I Location: Tucson Employment Type: Full Time Reporting to: Manager End User Support ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE’S WHAT THE JOB REALLY LOOKS LIKE Provides first-line entry level basic to moderate complexity support for IT issues within a call center site. It will involve troubleshooting of IT hardware and software in the site and troubleshooting for other service lines. This job will require the technician to physically move or rack devices in the site. There will be after hours on-call rotational support needed as well. HOW YOU’LL MAKE AN IMPACT • Basic to moderate skill level troubleshooting of IT hardware within the site • Basic to moderate skill level troubleshooting of software used within the site • Compliance to all required security, patching and antivirus updates • Adherence to documented processes & procedures • After hours support will be needed to support outages, changes, and project work • Physical movement of devices is required • Escort of vendors & facilities contractors entering IT-only areas WHAT YOU’LL ACTUALLY DO • Must be able to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers • Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status) • Must be able to image PCs using SCCM tool • Must be able to troubleshoot basic to moderately complex software issues within the site • Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10 • Must ensure all PCs and laptops remain compliant with security, patch and antivirus updates • Must respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor • Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind • Must complete site health checks as required • Must keep the EUS SharePoint site & other documentation updated • After hours/weekend/holiday support will be required for on call rotation, change request support and project request support • Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices • Must occasionally escort vendors or facilities into IT-only rooms  • Complies with established policies and standards to ensure that access to company information and system resources, in any medium or format, is limited to authorized personnel. Qualifications WHAT’LL SET YOU UP FOR SUCCESS • Associate’s Degree or equivalent experience/Certifications within area related to job function • 2-3 years of related experience • Must possess excellent customer service skills • Must possess good communication skills – speak and write articulately • Must be professional in the event of an executive or client visit • Must be able to judge & communicate potential risks or issues as they arise – see something, say something • Must have a teamwork attitude • Must partner with other departments to establish a positive work environment • Must be able to work under pressure and adapt – short deadlines, late requests, new requirements • Must be able to accept and adapt to rapid change in the IT environment • Act with ownership, accountability, honesty and urgency WHY ALORICA? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. What We Offer: Competitive base pay with performance-driven incentives Comprehensive benefits including medical, dental, vision, and 401(k) Career development through Alorica Academy's open-access courses Real opportunities to grow within a global organization Access to our employee assistance program A collaborative, inclusive culture where innovation happens Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today! Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://fa-euxw-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/236800
Apply URLhttps://fa-euxw-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/236800
First Seen At2026-05-31 18:08:37Z
Last Seen At2026-06-06 11:25:42Z
Last Checked At2026-06-06 11:25:42Z
Last Changed At2026-05-31 18:08:37Z
Inactive At—
Source Posted At2026-05-07 19:10:26Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-euxw-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-25-32-386Z-900f640c21b0995294f2059320d1b383a08ff95f0a60077bc62c5fbe6302dd1b.json
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There will be after hours on-call rotational support needed as well.</span><span>&nbsp;</span></p>\n</div>\n<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <p><span><strong>HOW YOU’LL MAKE AN IMPACT</strong></span><span>&nbsp;</span><br><span>• Basic to moderate skill level troubleshooting of IT hardware within the site</span><span>&nbsp;</span><br><span>• Basic to moderate skill level troubleshooting of software used within the site</span><span>&nbsp;</span><br><span>• Compliance to all required security, patching and antivirus updates</span><span>&nbsp;</span><br><span>• Adherence to documented processes &amp; procedures</span><span>&nbsp;</span><br><span>• After hours support will be needed to support outages, changes, and project work</span><span>&nbsp;</span><br><span>• Physical movement of devices is required</span><span>&nbsp;</span><br><span>• Escort of vendors &amp; facilities contractors entering IT-only areas </span><span>&nbsp;</span></p>\n</div>\n<div style=\"font-style:normal; font-weight:400; margin:0px; padding:0px\">\n <p><span><strong>WHAT YOU’LL ACTUALLY DO</strong></span><span>&nbsp;</span><br><span>• Must be able to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers</span><span>&nbsp;</span><br><span>• Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status)</span><span>&nbsp;</span><br><span>• Must be able to image PCs using SCCM tool</span><span>&nbsp;</span><br><span>• Must be able to troubleshoot basic to moderately complex software issues within the site</span><span>&nbsp;</span><br><span>• Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10</span><span>&nbsp;</span><br><span>• Must ensure all PCs and laptops remain compliant with security, patch and antivirus updates</span><span>&nbsp;</span><br><span>• Must respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor</span><span>&nbsp;</span><br><span>• Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind</span><span>&nbsp;</span><br><span>• Must complete site health checks as required</span><span>&nbsp;</span><br><span>• Must keep the EUS SharePoint site &amp; other documentation updated</span><span>&nbsp;</span><br><span>• After hours/weekend/holiday support will be required for on call rotation, change request support and project request support</span><span>&nbsp;</span><br><span>• Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices</span><span>&nbsp;</span><br><span>• Must occasionally escort vendors or facilities into IT-only rooms </span><span>&nbsp;</span><br><span> • Complies with established policies and standards to ensure that access to company information and system resources, in any medium or format, is limited to authorized personnel.</span><span>&nbsp;</span></p>\n</div>",
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    "ExternalQualificationsStr": "<div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>WHAT’LL SET YOU UP FOR SUCCESS</b></span><span style=\"font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Associate’s Degree or equivalent experience/Certifications within area related to job function</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• 2-3 years of related experience</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must possess excellent customer service skills</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must possess good communication skills – speak and write articulately</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be professional in the event of an executive or client visit</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to judge &amp; communicate potential risks or issues as they arise – see something, say something</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must have a teamwork attitude</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must partner with other departments to establish a positive work environment</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to work under pressure and adapt – short deadlines, late requests, new requirements</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to accept and adapt to rapid change in the IT environment</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Act with ownership, accountability, honesty and urgency</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\"> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>WHY ALORICA?  </b> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>TIDE</b> is our connection group built around real conversations, shared experiences, and genuine belonging. <b>MLBA (Making Lives Better at Alorica)</b> is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>What We Offer:  </b> </span></p></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Competitive base pay with performance-driven incentives   </span></p></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Comprehensive benefits including medical, dental, vision, and 401(k)   </span></p></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Career development through Alorica Academy's open-access courses   </span></p></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Real opportunities to grow within a global organization   </span></p></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Access to our employee assistance program   </span></p></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">A collaborative, inclusive culture where innovation happens   </span></p></li></ul></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Our Values  </b> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Bold</b> – We challenge conventions and take smart risks   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Relentless</b> – We deliver results, no matter what it takes   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Connected</b> – We work as One Alorica because we're stronger together   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>True</b> – We show up as our authentic selves, every single day </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Ready to Join Us?  </b> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Apply today!</span></p><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><b>Equal Opportunity Employer – Veterans/Disabled  </b> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.   </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">#AloricaUSA #AloricaJobs </span></p></div></div></div>",
    "InternalQualificationsStr": "<div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>WHAT’LL SET YOU UP FOR SUCCESS</strong></span><span style=\"font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Associate’s Degree or equivalent experience/Certifications within area related to job function</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• 2-3 years of related experience</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must possess excellent customer service skills</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must possess good communication skills – speak and write articulately</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be professional in the event of an executive or client visit</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to judge &amp; communicate potential risks or issues as they arise – see something, say something</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must have a teamwork attitude</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must partner with other departments to establish a positive work environment</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to work under pressure and adapt – short deadlines, late requests, new requirements</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Must be able to accept and adapt to rapid change in the IT environment</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:, 'arial' , , , sans-serif;font-size:11pt\"> </span><br /><span style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\">• Act with ownership, accountability, honesty and urgency</span><span style=\"color:rgb( 0 , 0 , 0 );font-family:'arial' , , , sans-serif;font-size:11pt\"> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>WHY ALORICA?  </strong> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>TIDE</strong> is our connection group built around real conversations, shared experiences, and genuine belonging. <strong>MLBA (Making Lives Better at Alorica)</strong> is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>What We Offer:  </strong> </span></p></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Competitive base pay with performance-driven incentives   </span></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Comprehensive benefits including medical, dental, vision, and 401(k)   </span></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Career development through Alorica Academy's open-access courses   </span></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Real opportunities to grow within a global organization   </span></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Access to our employee assistance program   </span></li></ul></div><div style=\"margin:0px;padding:0px\"><ul><li><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">A collaborative, inclusive culture where innovation happens   </span></li></ul></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Our Values  </strong> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Bold</strong> – We challenge conventions and take smart risks   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Relentless</strong> – We deliver results, no matter what it takes   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Connected</strong> – We work as One Alorica because we're stronger together   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>True</strong> – We show up as our authentic selves, every single day </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Ready to Join Us?  </strong> </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.   </span></p></div><div style=\"direction:ltr;margin:0px;padding:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">Apply today!</span></p><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\"><strong>Equal Opportunity Employer – Veterans/Disabled  </strong> </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.   </span></p></div><div style=\"background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;font-style:normal;font-weight:400;letter-spacing:normal;margin:0px;padding:0px;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px\"><p><span style=\"font-family:'arial' , , , sans-serif;font-size:11pt\">#AloricaUSA #AloricaJobs </span></p></div></div></div>",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/dbd34b28fe588cf2a40a3d41fe275db2e323db71?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/e70f57cb-9f06-4ba4-abfa-8a8231764495JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/c0157428-a8e9-4e6f-a7a4-fde73f0657a8JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/dbd34b28fe588cf2a40a3d41fe275db2e323db71/eventsJSON

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