Technology Communication Specialist

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    "description": "<h2>Overview</h2>\n<p>At Wrench Group, we’re transforming how communication technology supports the employee and customer experience across one of the nation’s leading home services platforms.</p>\n<p> </p>\n<p>We’re looking for a <strong>Communication Technology Specialist</strong> who thrives at the intersection of telecom, contact center technology, operations, and innovation. This is more than a support role — this position will help shape the strategy, performance, and future evolution of our enterprise communications ecosystem.</p>\n<p>If you enjoy solving complex operational challenges, partnering across teams, and driving modernization through voice, messaging, AI, and cloud communication platforms, this could be an exciting next step in your career.</p>\n<p> </p>\n<p><strong><em>Please note:  We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas needed now or in the future. </em></strong></p>\n<h3>Why This Role Stands Out 💡</h3>\n<ul>\n <li>High visibility and impact across the enterprise</li>\n <li>Ownership of critical communication platforms (UCaas, CCaaS) and future <em>roadmap</em> initiatives</li>\n <li>Exposure to cutting-edge AI and automation technologies within telecom and contact center environments</li>\n <li>Opportunity to partner directly with Operations, IT, Marketing, Finance, and executive stakeholders</li>\n <li>Ability to influence modernization, standardization, scalability, and user experience at scale</li>\n <li>A collaborative environment where innovation and continuous improvement are encouraged</li>\n</ul>\n<p> </p>\n<p><strong>What’s In It For Me?</strong></p>\n<ul>\n <li>$90K–$115K + performance bonus</li>\n <li>Unlimited PTO (with leadership partnership)</li>\n <li>Medical, Dental, Vision coverage</li>\n <li>401(k) with company match</li>\n <li>Career growth through Wrench University</li>\n <li>Collaborative, high-impact environment</li>\n</ul>\n<p> </p>\n<p>Wrench Group is a national leader in home services—HVAC, plumbing, electrical, and water—with trusted brands dating back to the 1940s. We partner with great businesses and help them scale—delivering exceptional customer experiences at every touchpoint.</p>\n<h2>Responsibilities</h2>\n<h3><strong>What You’ll Do </strong></h3>\n<ul>\n <li>Own and support enterprise communication platforms, including voice, <strong>SMS, <em>IVR</em>, <em>routing</em>, and contact center</strong> technologies</li>\n <li>Partner with Operations, IT, Marketing, Finance, and vendors to improve performance, scalability, and user experience</li>\n <li>Help drive the future of AI-enabled communications, including conversational <em>IVR</em>, <em>agent assist</em>, analytics, and automation</li>\n <li>Lead platform enhancements, rollouts, troubleshooting, vendor coordination, and adoption initiatives</li>\n <li>Translate operational needs into scalable technology solutions and platform strategies</li>\n <li>Support enterprise-wide standardization, optimization, and continuous improvement initiatives</li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>Do I Have What it Takes?</strong></p>\n<ul>\n <li>3–5 years of experience working with enterprise telecom:\n  <ul>\n   <li>Dialpad</li>\n   <li>ServiceTitan Phones</li>\n   <li>Infobip</li>\n   <li><em>UCaaS</em> / <em>CCaaS</em> platforms</li>\n   <li><em>Voice routing</em> & <em>IVR</em> design</li>\n   <li>SMS & messaging platforms</li>\n   <li><em>APIs</em> & system integrations</li>\n   <li>AI-enabled contact center technologies</li>\n  </ul></li>\n</ul>\n<p><strong>What Makes You a Strong Fit</strong></p>\n<ul>\n <li>Experience supporting enterprise telecom or contact center platforms</li>\n <li>Strong problem-solving and troubleshooting abilities</li>\n <li>Comfortable working cross-functionally in a fast-paced enterprise environment</li>\n <li>Ability to balance strategic thinking with hands-on execution</li>\n <li>Experience working with vendors, implementations, and operational escalations</li>\n <li>Curiosity around emerging AI and communication technologies</li>\n</ul>\n<p> </p>\n<p><em>Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</em>  <em>The company encourages all </em><em>qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.</em></p>\n<p> </p>\n<p>#LI-JA1</p>\n<p> </p>",
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