Membership Retention Specialist

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    "description": "<p>Do you excel at building relationships, solving problems, and helping others succeed? Are you passionate about creating a sense of belonging and empowering volunteers to make a difference? If so, you might be the perfect fit for our team!</p>\n\n<p>&nbsp;</p>\n\n<p>Girl Scouts Nation&rsquo;s Capital is seeking a <strong>Membership Retention Specialist</strong> to strengthen and support the vibrant network of volunteers and members who make Girl Scouting possible. In this role, you&rsquo;ll help ensure that every Girl Scout&mdash;youth and adult alike&mdash;has a positive, lasting experience.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>What You&rsquo;ll Do</strong></p>\n\n<p>As a Membership Retention Specialist, you&rsquo;ll serve as a trusted partner and problem-solver for troop volunteers and families. You&rsquo;ll develop and carry out strategies to retain and support members, helping them stay engaged and inspired year after year. Whether you&rsquo;re mentoring new volunteers, facilitating conflict resolution, or leading a local meeting, your work will help strengthen the foundation of Girl Scouting in your community.</p>\n\n<p>&nbsp;</p>\n\n<p>Each day offers new opportunities to connect with people, share solutions, and celebrate success. You&rsquo;ll collaborate closely with staff and volunteers to build sustainable membership, ensuring Girl Scouts continue to grow in courage, confidence, and character through meaningful experiences.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Key Responsibilities</strong></p>\n\n<ul>\n\t<li>Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area.</li>\n\t<li>Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement.</li>\n\t<li>Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience.</li>\n\t<li>Partner with community leaders and volunteers to maintain a strong service unit structure&mdash;helping fill key roles and supporting volunteer-led operations.</li>\n\t<li>Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders.</li>\n\t<li>Collaborate with colleagues, including Membership Recruitment Specialists, to ensure new members are successfully placed and retained in troops.</li>\n\t<li>Address and mediate minor conflicts or challenges with sensitivity and professionalism, ensuring alignment with the council&rsquo;s values and policies.</li>\n\t<li>Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators.</li>\n\t<li>Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>What We&rsquo;re Looking For</strong></p>\n\n<p>You&rsquo;re an excellent communicator and natural relationship-builder who thrives on helping others succeed. You can balance empathy with accountability, and you take pride in seeing the people you support feel confident and valued. You&rsquo;re organized, adaptable, and motivated by mission-driven work that has a lasting impact.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>You should have:</strong></p>\n\n<ul>\n\t<li>Strong interpersonal, written, and verbal communication skills.</li>\n\t<li>A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging.</li>\n\t<li>The ability to plan and carry out independent work to meet measurable goals.</li>\n\t<li>Comfort working directly with both youth and adults.</li>\n\t<li>Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year).</li>\n\t<li>Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus.</li>\n\t<li>A valid driver&rsquo;s license and reliable transportation for daily travel within the region.</li>\n</ul>\n\n<p><strong>Bonus Points</strong></p>\n\n<ul>\n\t<li>Bilingual skills in English and Spanish.</li>\n\t<li>Experience supporting volunteers or managing community-based programs.</li>\n\t<li>Previous involvement with Girl Scouts or similar youth-serving organizations.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>Some of Our Benefits</strong></p>\n\n<ul>\n\t<li>100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).</li>\n\t<li>3% employer contribution to 403(b), plus additional 2% match.</li>\n\t<li>Generous paid leave benefits.</li>\n\t<li>Paid holidays/office closures include: New Year&rsquo;s Day, Martin Luther King Jr. Day, Presidents&rsquo; Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31.&nbsp; The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually.</li>\n\t<li>A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting.<a href=\"https://myemail.constantcontact.com/The-latest-news-for-you.html?soid=1101286856258&amp;aid=Ugj7tGyNzGI\"> Click here to read our bi-monthly staff newsletter to take a closer look.</a></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>Find out more about our commitment to <strong>Diversity, Equity, Inclusion, and Accessibility</strong> at <a href=\"https://www.gscnc.org/en/discover/our-council/deia.html\" target=\"_blank\">this link</a>.</p>\n\n<p>&nbsp;</p>\n\n<p>The starting salary range for this position is $52,000 to $55,000.Additional bonus payments of up to $250.00 (net) are available each quarter for achieving individual and team-based membership goals. Candidates who are fluent in Spanish may be eligible for a $2,000 pay differential added to the starting salary.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>About Us</strong></p>\n\n<p>At Girl Scouts Nation&rsquo;s Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.</p>\n",
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