Customer Service Coordinator (Customer Service Liaison)

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          "text": "<p>The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.</p><p><strong>Job Highlights:</strong></p><ul><li>We're located on 1587 Sulphur Spring Road, Arbutus, MD with flexibility needed to work in showrooms located in Baltimore and Annapolis.</li><li>The schedule for this position is Monday - Friday from 9am-5:30pm with flexibility needed, 10am-6:30pm.&#xa0;</li><li>The pay for this position is between $23/hr.</li></ul><p><strong>What We Offer:</strong></p><p>California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:</p><ul><li>Health insurance – Medical, Dental, and Vision</li><li>PTO days and paid holidays</li><li>401K retirement plan with company match</li><li>Grow your career with us – many promotional opportunities available</li><li>Generous company discounts</li><li>Referral bonuses&#xa0;</li><li>Some locations provide cell phone stipends</li></ul><p>Franchises are independently owned and operated and may offer different benefits.</p><p><strong>Duties and Responsibilities:</strong></p><ul><li>Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).</li><li>Answers incoming phone calls &amp; emails to either the local scheduling office or local showrooms and address client needs.</li><li>Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.</li><li>When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.</li><li>Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.</li><li>May provide customer communication support as it relates to installations, confirmations, and return visits.</li><li>Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.</li></ul>",
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