Senior Tech Support

Our Vision : To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses. Our Mission : Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. POSITION OVERVIEW : The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires maintaining detailed knowledge of all company supported software/applications, performing routine software upgrades, and ensuring that user needs are met efficiently and professionally. This role will require establishing Helpdesk goals, objectives and policies to deliver superior customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES : Specialize in customer service and technical support Assist in managing day-to-day support tickets Manage laptop and computer imaging Assist in new software implementation Configure, install, and troubleshoot network scanners and printers Research various technical problems and provide solutions to end-users and departmental staff Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance Provide basic support for hardware, software, and network access as well as remote offices Track records of all hardware and software inventory Create and maintain SharePoint sites (internal & external) Arrange service by software or hardware vendors to repair or replace defective products Define and document MIS Helpdesk processes and policies Manage and maintain system updates to conference rooms Execute offboarding steps for all exit employees Other duties as assigned QUALIFICATIONS : Bachelor’s Degree or equivalent experience Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience 3-5 years of experience in Help Desk Support/Management Demonstrated verbal and written communication skills Demonstrated management and organizational skills Ability to work both independently and on a team Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls A+ and/or MCSE certification preferred Salary Range $72,000 — $74,000 USD About Us :  New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy . N YCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance . We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives: Generous employer subsidized health insurance Medical, dental, and pharmacy plans Vision and hearing benefits Flexible spending accounts for healthcare and dependent care Short term and long-term disability coverage 100% employer covered life insurance and supplemental life insurance coverage Up to 25 vacation days Floating Holidays and Summer Fridays Parental leave - up to 20 paid weeks Retirement savings programs Company-paid 401(a) defined contribution plan 457(b) tax-advantaged retirement savings plan Tuition Reimbursement program Continuing education and professional development Public Service Loan Forgiveness (PSLF) eligible employer College savings plan Backup childcare Gym membership discounts A Calm.com membership for mindfulness and mental health support Employee discounts through Plum Benefits and much more Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization. The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining , and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents. For more information, visit our website at  edc.nyc .

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