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Animal Rescue & Control (ARC) Dispatcher

B1b5d1e4 2871 4576 B8d0 6adcb58257cd 19000101 000001 · San Mateo, CA, US, San Mateo, CA · On Site · Active · $23–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB1b5d1e4 2871 4576 B8d0 6adcb58257cd 19000101 000001
TitleAnimal Rescue & Control (ARC) Dispatcher
Normalized title-
Department / team-
LocationSan Mateo, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$23–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-12-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in San Mateo.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB1b5d1e4 2871 4576 B8d0 6adcb58257cd 19000101 000001
Source455d193c-8114-48fd-8f87-573044a1514a
ATS providerADP Workforce Now Recruiting

Description

Job Title: Dispatcher FLSA Status: Non-Exempt, Union (Full Time) Salary: $22.66 - $24.00 per hour, depending on experience Excellent benefit package provided Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 6,300 lives saved each year. To learn more about us, visit www.phs-spca.org . Who You Are: A firm believer in humane care and kind treatment of animals. You have excellent customer service, responding to inquires and requests in a positive, friendly and professional manner. You operate the dispatch system, answer calls, and requests for service in accordance with the policies and procedures of the organization. This position is represented by Union Local 856. Position must be performed on-site. Essential Duties and Responsibilities include the following. Other duties may be assigned. Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level. Maintain awareness of multiple staff members’ activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties. Provide exemplary customer service to members of our community and local agencies requesting our assistance. This may include problem solving during high stress situations on the phone and via email. Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations. Review and correct completed Animal Bite Reports and submitting all final reports to San Mateo County. Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy. Assist management with compiling statistical data and completing reports. Monitor and respond as needed to public emails and voicemails. Operate a two-way radio in a professional manner. Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues. Occasionally may be required to interact with the public at the shelter. This may include assisting in the completion of Animal Bite Reports. Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary. Provide assistance to other departments as assigned or as necessary. Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Upon hire, must pass a background check. High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience. Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed. Must be able to multitask at a high level and communicate effectively within a fast-paced work environment. Individual must have a pleasant demeanor and be accustomed to working in a fast-paced and sometimes stressful environment. Good oral and written communication skills. Knowledge of Chameleon database software or become proficient within the first six months from hire date. Basic knowledge or become proficient with Microsoft Office Suite (Word, Excel, Outlook), computer keyboarding (30WPM), and data entry skills. Excellent Benefits Package Available Medical /Dental /Vision/Life/ Flex Spending Sick, Vacation and Holiday pay Employee Assistance Plan Retirement plan & employer matching Available to all employees with pets: Free vaccines, spay/neuter, microchipping, and two pet adoptions Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores. For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO

Full job record

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Source ID455d193c-8114-48fd-8f87-573044a1514a
Board ID455d193c-8114-48fd-8f87-573044a1514a
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Provider Job Key539341
TitleAnimal Rescue & Control (ARC) Dispatcher
Normalized Title—
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Activeyes
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Department—
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CountryUnited States
RegionCA
CitySan Mateo
Salary Raw22.66 To 24 (USD) Hourly
Salary Min22.66
Salary Max24
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First Seen At2026-05-31 18:28:55Z
Last Seen At2026-06-06 12:47:04Z
Last Checked At2026-06-06 12:47:04Z
Last Changed At2026-06-06 12:47:04Z
Inactive At—
Source Posted At2025-12-19 17:13:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong>Job Title: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong>Dispatcher</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>FLSA Status: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong>Non-Exempt, Union (Full Time)</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Salary:&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;$22.66 - $24.00 per hour, depending on experience</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>Excellent benefit package provided</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><em>Who We Are:&nbsp;</em></strong>Peninsula Humane Society &amp; SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 6,300 lives saved each year. &nbsp; To learn more about us, visit <a href=\"http://www.phs-spca.org\" target=\"_blank\"><span style=\"color:windowtext;\">www.phs-spca.org</span></a>.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;text-align:left;font-size:24px;font-family:\"Times\",serif;font-weight:bold;'><em><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Who You Are:</span></em><span style='font-size:16px;font-family:\"Times New Roman\",serif;font-weight:normal;'>&nbsp;A firm believer in humane care and kind treatment of animals. You have excellent customer service, responding to inquires and requests in a positive, friendly and professional manner. You operate the dispatch system, answer calls, and requests for service in accordance with the policies and procedures of the organization. This position is represented by Union Local 856. &nbsp; &nbsp; &nbsp;&nbsp;</span><em><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Position must be performed on-site.</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Essential Duties and Responsibilities&nbsp;</strong><em>include the following. Other duties may be assigned.</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain awareness of multiple staff members&rsquo; activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide exemplary customer service to members of our community and local agencies requesting our assistance. &nbsp;This may include problem solving during high stress situations on the phone and via email.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-indent:3.0pt;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Review and correct completed Animal Bite Reports and submitting all final reports to San Mateo County.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><s><span style=\"text-decoration:none;\">&nbsp;</span></s></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Assist management with compiling statistical data and completing reports.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Monitor and respond as needed to public emails and voicemails.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Operate a two-way radio in a professional manner.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Occasionally may be required to interact with the public at the shelter. &nbsp;This may include assisting in the completion of Animal Bite Reports.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide assistance to other departments as assigned or as necessary.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Qualifications:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<strong>.</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Upon hire, must pass a background check.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Must be able to multitask at a high level and communicate effectively within a fast-paced work environment.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Individual must have a pleasant demeanor and be accustomed to working in a fast-paced and sometimes stressful environment.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Good oral and written communication skills.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Knowledge of Chameleon database software or become proficient within the first six months from hire date. Basic knowledge or become proficient with Microsoft Office Suite (Word, Excel, Outlook), computer keyboarding (30WPM), and data entry skills.<br>&nbsp;</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-family:Calibri;\">Excellent Benefits Package Available</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Medical /Dental /Vision/Life/ Flex Spending</li></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Sick, Vacation and Holiday pay</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Employee Assistance Plan</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Retirement plan &amp; employer matching</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Available to all employees with pets:</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Free vaccines, spay/neuter, microchipping, and two pet adoptions</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:14px;\">For more information about our available job opportunities and how to apply, please visit our website at&nbsp;</span><a href=\"http://www.phs-spca.org/careers\" target=\"_blank\"><span style=\"font-size:14px;\">www.phs-spca.org/careers</span></a><span style=\"font-size:14px;\">&nbsp;&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:14px;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:14px;\">The Peninsula Humane Society &amp; SPCA is an equal opportunity employer. &nbsp;We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. &nbsp;EOE/M/F/D/V/SO</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:-.25pt;'><span style=\"font-size:14px;line-height:107%;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p>\n",
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