Front Desk Agent

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    "raw": "Rochester, MI, US",
    "city": "Rochester",
    "region": "MI",
    "country": "United States",
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    "url": "https://careers-davidsonhospitality.icims.com/jobs/26535/front-desk-agent/job",
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    "datePosted": "2026-05-30T04:00:00.000Z",
    "description": "<h2>Property Description</h2>\n<p></p>\n<p>Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location. The hotel offers a range of employment opportunities, from guest services to culinary and event planning, providing a diverse and rewarding career path. Royal Park Hotel is committed to creating a refined and professional work culture that values excellence, attention to detail, and personalized guest experiences. Employees can expect to work in a supportive and collaborative environment, where they can showcase their skills, contribute to a high-end guest experience, and be part of a team that strives for perfection. Joining the team at Royal Park Hotel presents a unique opportunity to be part of an esteemed hotel that epitomizes luxury, elegance, and impeccable hospitality.</p>\n<h2>Overview</h2>\n<p>Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.</p>\n<p>Summary:</p>\n<ul>\n <li>Provide exceptional customer service, creating a positive first impression for guests</li>\n <li>Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency</li>\n <li>Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy</li>\n <li>Assist guests with recommendations and information about local attractions, dining options, and hotel amenities</li>\n <li>Collaborate with other departments to ensure seamless guest experiences</li>\n <li>Maintain a clean and organized front desk area</li>\n <li>Handle cash and credit card transactions accurately</li>\n <li>Demonstrate a strong attention to detail and a proactive approach to guest satisfaction</li>\n</ul>\n<p>Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Opera Experience</li>\n <li>Previous experience in a customer service role, preferably in a hotel or hospitality environment</li>\n <li>Excellent communication and interpersonal skills</li>\n <li>Previous cash handling experience required</li>\n <li>Strong problem-solving abilities and the ability to remain calm under pressure</li>\n <li>Proficiency in computer systems and knowledge of hotel property management software</li>\n <li>Outstanding organizational and multitasking skills</li>\n <li>Availability to work flexible schedules, including evenings, weekends, and holidays</li>\n <li>High School diploma or equivalent</li>\n</ul>\n<h2>Benefits</h2>\n<p>Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p>\n<p>In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p>\n<ul>\n <li>Multiple Tiers of Medical Coverage</li>\n <li>Dental & Vision Coverage</li>\n <li>24/7 Teledoc service</li>\n <li>Free Maintenance Medications</li>\n <li>Pet Insurance</li>\n <li>Hotel Discounts</li>\n <li>Tuition Reimbursement</li>\n <li>Paid Time Off (vacation, sick, bereavement, and Holidays). </li>\n <li>401K Match</li>\n</ul>\n<p>Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.</p>",
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          "postalCode": "48307",
          "addressRegion": "MI",
          "streetAddress": "600 E University Drive",
          "addressCountry": "US",
          "addressLocality": "Rochester",
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    "validThrough": "2027-05-30T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Royal Park Hotel",
      "@type": "Organization",
      "sameAs": "www.davidsonhospitality.com"
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    "occupationalCategory": "Front Office/Guest Services/Operations"
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