Customer Experience Junior Associate

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  "last_changed_at": "2026-05-30T05:44:25.217Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Tel Aviv, Tel Aviv, 6971052, Israel",
    "city": "Tel Aviv",
    "region": "Tel Aviv",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T08:46:30.648Z",
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{
  "list_job": {
    "id": "228",
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    "location": {
      "city": "Tel Aviv",
      "state": "Tel Aviv"
    },
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    "departmentId": "18459",
    "locationType": "2",
    "jobOpeningName": "Customer Experience Junior Associate",
    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Tel Aviv",
      "state": "Tel Aviv",
      "postalCode": "6971052",
      "addressCountry": "Israel"
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    "datePosted": "2026-01-08",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">GlassesUSA.com—part of the Optimax Eyewear group—has rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Through innovative technology and AI-driven solutions, GlassesUSA.com is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain—from product design and manufacturing to optical lens production and digital experience.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">We are looking for a<span style=\"font-weight: bold\"> </span></span></span><span style=\"font-weight: bold\">Customer Experience Junior Associate</span><span style=\"font-size: 12pt\"><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-weight: bold\"> </span><span style=\"font-family: Arial, sans-serif\">to join our team.</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">The </span></span>Customer Experience Junior Associate <span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">responsibilities include online order processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">You have: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Multi-tasking abilities are a must.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">English and Hebrew are a must.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working with Google Cloud apps, such as Google Sheets, and Monday.com </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communication and problem-solving skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Passion for delivering outstanding customer experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Willingness to actively contribute to and lead improvement initiatives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience in customer service/support/sales or a similar role via email is a plus.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Understanding of how CRM systems work is a plus.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with our industry is a plus.</span><br><br></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Your Day-to-Day:</span><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Handling social media escalations related to production and delays.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordination &amp; Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Process Improvement &amp; Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication.</span><br><br></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Role located in Ramat HaChayal, Tel Aviv.</span></p>",
    "compensation": null,
    "departmentId": "18459",
    "locationType": "2",
    "seekPromoted": false,
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    "jobOpeningName": "Customer Experience Junior Associate",
    "departmentLabel": "Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://glassesusa.bamboohr.com/careers/228",
    "employmentStatusLabel": "Full-Time"
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