National Field Services Manager

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    "description_html": "<p>&nbsp;</p><h3>About EyeQ Monitoring</h3><p>EyeQ Monitoring is the fastest growing provider of remote video surveillance and business intelligence in the U.S. From our Command Center in Marietta, GA, we deliver real-time security, loss prevention, and operational insights for commercial clients across the country.</p><p><br></p><p>We’re building a team of operators, problem-solvers, and builders who take ownership, move with urgency, and care deeply about delivering results- for our customers and for each other. As we continue to scale, we’re looking for leaders who can drive execution in the field while developing high-performing teams and partnerships.</p><p><br></p><h3>About the Role</h3><p>We’re looking for a Field Operations Manager (FSM) – EWP Lead to own field service execution across your assigned territory. This role sits at the center of delivering a high-quality customer experience- leading both internal technicians and subcontractor partners across installations, maintenance, and service delivery.</p><p><br></p><p>You’ll be responsible for operational performance, subcontractor network development, customer satisfaction, and financial accountability within your region. This is a highly cross-functional role, partnering closely with Sales, Customer Experience, Project Management, Engineering, and Technical Support while acting as the primary point of contact for customers and field partners.</p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><ul><li><strong>We value trusted partnerships.</strong><br> We believe in transparent, reliable, and growing relationships with our team and customers—and we turn away people and businesses that don’t fit.&nbsp;</li><li><strong>We build to last.</strong><br> We focus on long-term solutions and spend the time upfront to ensure our work is done right the first time.&nbsp;</li><li><strong>We take the hill.</strong><br> We lean into challenges, push into new technology frontiers, and solve problems others avoid. We value speed, ownership, and people we trust to run toward the hard things together.&nbsp;</li><li><strong>We enjoy the journey.</strong><br> We take our work seriously, but not ourselves. We’re proud of what we’re building and the team we get to build it with.&nbsp;</li></ul><h3>Responsibilities</h3><p><strong>Leadership &amp; People Management</strong></p><ul><li>Recruit, onboard, and develop a high-performing subcontractor network within the EWP program&nbsp;</li><li>Drive safety training, technical certifications, and cross-skilling across field partners&nbsp;</li><li>Set clear expectations and foster a culture of accountability, quality, and service excellence&nbsp;</li></ul><p><strong>Service Operations &amp; Delivery</strong></p><ul><li>Ensure accurate job scoping, parts readiness, and technician preparedness&nbsp;</li><li>Enforce standard operating procedures across diagnostics, installs, and repairs&nbsp;</li><li>Review job documentation for accuracy, completeness, and quality&nbsp;</li><li>Drive performance against First Time Fix (FTF), SLA adherence, productivity, and backlog metrics&nbsp;</li></ul><p><strong>Customer Experience &amp; Escalation Management</strong></p><ul><li>Act as the primary escalation point for service-related issues in your territory&nbsp;</li><li>Provide proactive, clear communication to customers around timelines, delays, and resolutions&nbsp;</li><li>Participate in Quarterly Business Reviews (QBRs) and implement feedback into operational improvements&nbsp;</li></ul><p><strong>Subcontractor &amp; Partner Oversight</strong></p><ul><li>Qualify, onboard, and manage regional subcontractor partners&nbsp;</li><li>Define scopes of work, documentation standards, and expectations&nbsp;</li><li>Build and manage subcontractor scorecards and performance grading models&nbsp;</li><li>Monitor quality, enforce safety compliance, and ensure consistent service delivery&nbsp;</li><li>Review and approve subcontractor invoices based on validated work and rate structures&nbsp;</li></ul><p><strong>Financial &amp; Administrative Accountability</strong></p><ul><li>Manage labor utilization, warranty exposure, and T&amp;M billing performance&nbsp;</li><li>Approve timesheets, expenses, and subcontractor payments&nbsp;</li><li>Support territory-level budgeting and forecasting efforts&nbsp;</li></ul><p><strong>Technology &amp; Process Optimization</strong></p><ul><li>Utilize FSM platforms (e.g., SimPro) and mobile tools for scheduling, tracking, and reporting&nbsp;</li><li>Leverage real-time data to optimize dispatch and field efficiency&nbsp;</li><li>Identify opportunities to improve workflows, automate processes, and scale operations&nbsp;</li></ul><p><strong>Safety, Compliance &amp; Risk Management</strong></p><ul><li>Enforce OSHA, NEC, and local compliance standards across all field operations&nbsp;</li><li>Track safety incidents and lead root-cause analysis and corrective actions&nbsp;</li><li>Maintain equipment, calibration, and inspection logs across the territory</li></ul>",
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      "datePosted": "2026-05-01T18:09:48-05:00",
      "description": "<p>Description</p><p> </p><h3>About EyeQ Monitoring</h3><p>EyeQ Monitoring is the fastest growing provider of remote video surveillance and business intelligence in the U.S. From our Command Center in Marietta, GA, we deliver real-time security, loss prevention, and operational insights for commercial clients across the country.</p><p><br/></p><p>We’re building a team of operators, problem-solvers, and builders who take ownership, move with urgency, and care deeply about delivering results- for our customers and for each other. As we continue to scale, we’re looking for leaders who can drive execution in the field while developing high-performing teams and partnerships.</p><p><br/></p><h3>About the Role</h3><p>We’re looking for a Field Operations Manager (FSM) – EWP Lead to own field service execution across your assigned territory. This role sits at the center of delivering a high-quality customer experience- leading both internal technicians and subcontractor partners across installations, maintenance, and service delivery.</p><p><br/></p><p>You’ll be responsible for operational performance, subcontractor network development, customer satisfaction, and financial accountability within your region. This is a highly cross-functional role, partnering closely with Sales, Customer Experience, Project Management, Engineering, and Technical Support while acting as the primary point of contact for customers and field partners.</p><p>Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.</p><ul><li><strong>We value trusted partnerships.</strong><br/> We believe in transparent, reliable, and growing relationships with our team and customers—and we turn away people and businesses that don’t fit. </li><li><strong>We build to last.</strong><br/> We focus on long-term solutions and spend the time upfront to ensure our work is done right the first time. </li><li><strong>We take the hill.</strong><br/> We lean into challenges, push into new technology frontiers, and solve problems others avoid. We value speed, ownership, and people we trust to run toward the hard things together. </li><li><strong>We enjoy the journey.</strong><br/> We take our work seriously, but not ourselves. We’re proud of what we’re building and the team we get to build it with. </li></ul><h3>Responsibilities</h3><p><strong>Leadership & People Management</strong></p><ul><li>Recruit, onboard, and develop a high-performing subcontractor network within the EWP program </li><li>Drive safety training, technical certifications, and cross-skilling across field partners </li><li>Set clear expectations and foster a culture of accountability, quality, and service excellence </li></ul><p><strong>Service Operations & Delivery</strong></p><ul><li>Ensure accurate job scoping, parts readiness, and technician preparedness </li><li>Enforce standard operating procedures across diagnostics, installs, and repairs </li><li>Review job documentation for accuracy, completeness, and quality </li><li>Drive performance against First Time Fix (FTF), SLA adherence, productivity, and backlog metrics </li></ul><p><strong>Customer Experience & Escalation Management</strong></p><ul><li>Act as the primary escalation point for service-related issues in your territory </li><li>Provide proactive, clear communication to customers around timelines, delays, and resolutions </li><li>Participate in Quarterly Business Reviews (QBRs) and implement feedback into operational improvements </li></ul><p><strong>Subcontractor & Partner Oversight</strong></p><ul><li>Qualify, onboard, and manage regional subcontractor partners </li><li>Define scopes of work, documentation standards, and expectations </li><li>Build and manage subcontractor scorecards and performance grading models </li><li>Monitor quality, enforce safety compliance, and ensure consistent service delivery </li><li>Review and approve subcontractor invoices based on validated work and rate structures </li></ul><p><strong>Financial & Administrative Accountability</strong></p><ul><li>Manage labor utilization, warranty exposure, and T&M billing performance </li><li>Approve timesheets, expenses, and subcontractor payments </li><li>Support territory-level budgeting and forecasting efforts </li></ul><p><strong>Technology & Process Optimization</strong></p><ul><li>Utilize FSM platforms (e.g., SimPro) and mobile tools for scheduling, tracking, and reporting </li><li>Leverage real-time data to optimize dispatch and field efficiency </li><li>Identify opportunities to improve workflows, automate processes, and scale operations </li></ul><p><strong>Safety, Compliance & Risk Management</strong></p><ul><li>Enforce OSHA, NEC, and local compliance standards across all field operations </li><li>Track safety incidents and lead root-cause analysis and corrective actions </li><li>Maintain equipment, calibration, and inspection logs across the territory</li></ul><p>Requirements</p><p><br/></p><ul><li>Proven experience managing field service operations and subcontractor networks </li><li>Strong leadership, decision-making, and problem-solving capabilities </li><li>Track record of driving operational efficiency, safety compliance, and customer satisfaction </li><li>Experience with FSM tools, mobile workforce platforms, and process improvement initiatives </li><li>Ability to operate cross-functionally and influence without direct authority </li><li>High accountability mindset with a bias toward action and ownership </li></ul><p><strong>Preferred:</strong></p><ul><li>Experience in IP-based security surveillance installation and integration </li><li>Background in networking, network administration, or network security </li><li>Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Security+)</li></ul>",
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