Appointment Coordinator-OpenRoad Toyota Port Moody

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  "location": {
    "raw": "Port Moody, British Columbia, V3H 2C7, Canada",
    "city": "Port Moody",
    "region": null,
    "country": "Canada",
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    "confidence": 0.95
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  "inferred_at": "2026-06-03T10:25:06.911Z",
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    "location": {
      "raw": "Port Moody, British Columbia, V3H 2C7, Canada",
      "city": "Port Moody",
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      "country": "Canada",
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{
  "list_job": {
    "id": "4769",
    "isRemote": null,
    "location": {
      "city": "Port Moody",
      "state": "British Columbia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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    "departmentId": "18179",
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    "jobOpeningName": " Appointment Coordinator-OpenRoad Toyota Port Moody",
    "departmentLabel": "Service",
    "employmentStatusLabel": "1. Regular Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Port Moody",
      "state": "British Columbia",
      "postalCode": "V3H 2C7",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-04-01",
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    "description": "<p><span style=\"font-weight: bold\">DRIVING POSSIBILITIES</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position: </span>Appointment Coordinator<br><span style=\"font-weight: bold\">Status: </span>Full-Time</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Dealership: </span>OpenRoad Toyota Port Moody<br><span style=\"font-weight: bold\">Department: </span>Service</p>\n<p><br></p>\n<p>We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.</p>\n<p><br></p>\n<p>We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.</p>\n<p><br></p>\n<p>If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!</p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">A Career at OpenRoad Means You’ll Enjoy:</span></p>\n<ul>\n<li><span>Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen</span></li>\n<li><span>Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching</span></li>\n<li><span>Internal and external, training &amp; development opportunities for skill-development and growth</span></li>\n<li><span>Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment</span></li>\n<li><span>Comprehensive extended health and dental plan, tailored around Associate wellness</span></li>\n<li><span>Recognition and Engagement Events! </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">ROLE &amp; RESPONSIBILITIES:</span></span><span><span style=\"text-decoration: underline\"><br></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.</span></li>\n<li><span style=\"font-size: 12pt\">Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.</span></li>\n<li><span style=\"font-size: 12pt\">Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.</span></li>\n<li><span style=\"font-size: 12pt\">Contact customers who are due for maintenance to book appointments.</span></li>\n<li><span style=\"font-size: 12pt\">Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor incoming e-mail appointments and book as necessary.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.</span></li>\n<li><span style=\"font-size: 12pt\">Take note of all customer comments and feedback and forward to the Service Manager.</span></li>\n<li><span style=\"font-size: 12pt\">Update customer information on file.</span></li>\n<li><span style=\"font-size: 12pt\">Report all and any customer complaints to Service Manager.</span></li>\n<li><span style=\"font-size: 12pt\">Attend meetings and training as required.</span></li>\n<li><span style=\"font-size: 12pt\">Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.</span></li>\n<li><span style=\"font-size: 12pt\">This position will be expected to perform other duties as assigned by management.</span></li>\n<li><span style=\"font-size: 12pt\">OpenRoad reserves the right to modify this job description as business needs require.</span></li>\n</ul>\n<ul></ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2 years of experience in customer relations.</span></li>\n<li><span style=\"font-size: 12pt\">Strong organizational and people skills.</span></li>\n<li><span style=\"font-size: 12pt\">Some knowledge of automotive equipment parts and accessories.</span></li>\n<li><span style=\"font-size: 12pt\">Good computer skills and ability to maintain records using a computerized appointment system.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to make sound decisions in a manner consistent with the essential job functions.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work constructively with members from all departments within the dealership.</span></li>\n</ul>\n<p><br></p>\n<p><span>Internal Candidates MUST apply by filling out the </span><a href=\"https://forms.office.com/pages/responsepage.aspx?id=D9wfcnATDES3QMF6rSx8QDXvM4_u4pxFnyzYTSuIsPdUOFhIVFlJSk1ZQ1JQTDIxTkpMOVZQOTI5Ri4u\" target=\"_blank\" rel=\"noopener noreferrer\">Internal Endorsement Form </a><span>on SharePoint. Failure to complete the form will cause a delay in your application. </span></p>\n<p><br></p>\n<p><span>We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">JOIN US AND GROW WITH US! </span></p>\n<p><br></p>\n<p><span>We thank all those that have applied. Only those considered for the position will be contacted. </span></p>",
    "compensation": "$19.00 - $23.00 Per hour",
    "departmentId": "18179",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": " Appointment Coordinator-OpenRoad Toyota Port Moody",
    "departmentLabel": "Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://orag.bamboohr.com/careers/4769",
    "employmentStatusLabel": "1. Regular Full-Time"
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}