Client Services Officer

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  "language": "en",
  "location": {
    "raw": "Limassol, Limassol, 4004, Cyprus",
    "city": "Limassol",
    "region": "Limassol",
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  "inferred_at": "2026-06-06T10:24:26.832Z",
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    "id": "453",
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      "city": "Limassol",
      "state": "Limassol"
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    "jobOpeningName": "Client Services Officer",
    "departmentLabel": "Client Services",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Limassol",
      "state": "Limassol",
      "postalCode": "4004",
      "addressCountry": "Cyprus"
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    "datePosted": "2026-05-28",
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    "description": "<p>Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!  </p>\n<p><br></p>\n<p>Tickmill is looking to hire an English Speaking Client Services Officer to join our Client Services team in Limassol office!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Tickmill.   </span></p>\n<p><br></p>\n<p>Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures &amp; Options). </p>\n<p>Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. </p>\n<p>Our culture is built on trust, transparency, and high standards.  We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.  </p>\n<p>Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. </p>\n<p>We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. <span style=\"font-weight: bold\">Join the Tigers!</span>  </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What the job looks like?</span></p>\n<p>The Client Services Officer will have the opportunity to:</p>\n<p><br></p>\n<ul>\n<li><span style=\"color: inherit; font-family: Inter; font-size: 12pt; font-weight: inherit\">Handle client inquiries promptly and professionally via live chat, email, and phone in English.</span></li>\n<li><span style=\"color: inherit; font-family: Inter; font-size: 12pt; font-weight: inherit\">Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.</span></li>\n<li><span style=\"color: inherit; font-family: Inter; font-size: 12pt; font-weight: inherit\">Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.</span></li>\n<li><span style=\"color: inherit; font-family: Inter; font-size: 12pt; font-weight: inherit\">Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.</span></li>\n<li><span style=\"color: inherit; font-family: Inter; font-size: 12pt; font-weight: inherit\">Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What will you need to be able to do the job?</span></p>\n<ul>\n<li>At least 1 year experience in a Customer Support/Sales position in a regulated financial services company.</li>\n<li>Fluent English language speaker. </li>\n<li>College or university degree.</li>\n<li>Detail orientation, organization and communication skills.</li>\n<li>Good capacity of Microsoft Office applications.</li>\n<li>Professionalism, work ethic, self-motivation, and team spirit.</li>\n<li>Positive can-do attitude.</li>\n<li>Flexibility to work on public holidays on rotation on shifts (Cyprus Time Zone). Shifts: Morning 9:00 -18:00 / Evening 14:00 - 22:00</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Will be considered as an advantage:</span></p>\n<ul>\n<li>Any additional language will be considered as an advantage.</li>\n<li>Deep understanding and experience with financial products and ETDs such as Futures &amp; Options.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">By joining us, you can expect:</span></p>\n<ul>\n<li>A Unique Opportunity for a career in a global, fast-growing company. </li>\n<li>Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).  </li>\n<li>Opportunities to learn and grow through our “Employee Training &amp; Development program”. </li>\n<li>Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care. </li>\n<li>Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. </li>\n<li>Birthday and Loyalty benefits.</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What to expect from our recruitment process:</span> </p>\n<ul>\n<li>First interview with hiring managers or an HR call </li>\n<li>Task assessment</li>\n<li>Final interview with top management </li>\n</ul>\n<p><br></p>\n<p>Make your next Career step and apply NOW!</p>\n<p>*<em>Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis</em></p>",
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    "jobOpeningShareUrl": "https://tickmill.bamboohr.com/careers/453",
    "employmentStatusLabel": "Full-Time"
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