Rental Coordinator (65362)

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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">The Rental Coordinator is the liaison between the Company’s sales team, its operations team and its customers. Rental Coordinators coordinate incoming orders over the phone or via e-mail, and make sure customers receive their equipment efficiently, timely, and accurately. This requires a combined ability to be resourceful, detail-oriented, and expeditious. At times Rental Coordinators will have to work with partner branches to find and deliver equipment and make educated judgements on competing orders. Often Rental Coordinators act in a consultative capacity answering customer questions over the phone and providing suggestions for equipment orders. They must be able to be informative and friendly and approach all customers and fellow team members with kindness and patience. </span></span></p>\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><strong>Duties and Responsibilities: </strong></span></span></p>\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Coordinate orders and pick-ups which are received primarily over the phone or via e-mail. Must be adept and comfortable using a computer, and have advanced typing skills while taking phone calls at the same time. (Customers may, at times, place orders in-person at our will-call window, or when members of the sales team visit the branch). </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Gain in-depth product knowledge. This includes understanding tabulated data, alternative product lines, and being able to competently suggest options depending on customer needs. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Ability to find customers in equipment rental software, and navigate the company website (for themselves and customers). </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Coordinate new customers and accounts with Accounts Receivable and Sales teams.  </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Understand and coordinate resources available company-wide to trouble shoot difficult orders and locate hard-to-find inventory. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Prepare and review all paperwork related to orders and pick-ups. Check for, and enforce order accuracy, be willing and proactive in following-up with appropriate parties to correct mistakes.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Develop keen understanding of inventory, and be able to discern between equipment that is similar in description, but materially different. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Frequently participate in on-line and in-person training which may include sitting at a desk or in a classroom for up to 8 hours to develop deep knowledge of core products and company culture. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Maintain a good attitude even in a stressful, changing and fast-paced environment. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Perform work in a manner consistent with all company policies and safety rules. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Tahoma, sans-serif;\">Perform other related duties as assigned. </span></span></li>\n</ul>",
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