Senior Cloud Engineer - Azure/OpenShift

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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li><span data-contrast=\"auto\">Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Able to architect and lead deployment of moderately complex solutions related to cloud solutions.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Understands performance, scaling and functional characteristics of software technologies.</span></span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Ability to understand open-source and cloud use-cases and&nbsp;recommend standard design patterns commonly used in such solutions (best practices).</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through&nbsp;durable resolution.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Serve as a senior escalation point within the on-call rotation for major incidents, high-impact issues, and customer-approved after-hours change activity.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Follow and reinforce established ITSM processes for incident, request, change, problem, escalation, documentation, and customer-facing status communication.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Develop and&nbsp;maintain&nbsp;runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Mentor&nbsp;other&nbsp;Cloud Engineers,&nbsp;review work for quality and completeness, and&nbsp;provide&nbsp;technical guidance on operational best practices.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Drive monitoring, alerting, logging, tagging, policy, compliance, and cost-visibility improvements that strengthen managed cloud operations.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Use scripting,&nbsp;automation, and&nbsp;AI&nbsp;to reduce repetitive effort, improve consistency, and scale service delivery.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">General&nbsp;familiarity with DevOps/SRE tooling is&nbsp;required&nbsp;but&nbsp;is&nbsp;not the primary emphasis of the role.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Participate in customer meetings, service reviews, and advisory discussions; translate technical issues, risk, and improvement opportunities into clear business-facing communication.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Operate and support Red Hat OpenShift (Kubernetes) clusters in production, including cluster health, upgrades, scaling, and lifecycle management.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Manage OpenShift access and security controls, including RBAC, SCCs,&nbsp;NetworkPolicies, secrets management, and certificate/ingress considerations.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Troubleshoot platform and workload issues across Kubernetes/OpenShift constructs (nodes, operators, routes/ingress, services, deployments, pods, persistent volumes) and coordinate remediation with application, network, and security teams.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Implement and&nbsp;validate&nbsp;platform backup, restore, and disaster recovery procedures (e.g.,&nbsp;etcd, cluster resources, and persistent data)&nbsp;in accordance with&nbsp;customer requirements.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Support platform automation and standardization efforts using infrastructure as code and&nbsp;GitOps&nbsp;practices (e.g., Terraform, Ansible, Helm, Argo CD) to improve repeatability and reduce operational risk.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Define and improve observability for cloud and OpenShift platforms (metrics, logs, traces), tune alerting to reduce noise, and contribute to availability, performance, and capacity planning.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Other job duties as assigned.</span>&nbsp;</span></li>\n"
    },
    {
      "text": "Qualifications",
      "content": "\n<li><span data-contrast=\"auto\">5+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support, including work in production environments.</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Strong operational&nbsp;expertise&nbsp;in at least one major cloud platform, with the ability to lead complex support and administration activities in Azure.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Experience with other clouds such as GCP, AWS, and OCI is a strong&nbsp;preference.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Minimum&nbsp;3+ years of experience supporting a production OpenShift environment (on-premises, ROSA, ARO, etc.).</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Experience leading complex incidents, escalations, change execution, and problem investigations in production environments.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Experience with Windows and/or Linux server operations, networking fundamentals, identity and access management, monitoring, governance, and operational documentation.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Experience in a managed services, consulting, or multi-customer support environment, ideally supporting complex enterprise customers </span>(preferred).</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Strong working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling used to improve cloud operations&nbsp;(preferred).</span></span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Relevant advanced cloud, operations, or platform certifications are a plus (preferred).</span></span></li>\n"
    },
    {
      "text": "Skills",
      "content": "\n<li><span data-contrast=\"auto\">Advanced troubleshooting, operational execution, and issue ownership skills in live production environments.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Preferred certifications: Red Hat Certified Specialist in OpenShift Administration (or Red Hat Certified OpenShift Administrator), Red Hat Certified System Administrator (RHCSA), Kubernetes&nbsp;certifications&nbsp;(CKA/CKAD), along with AWS/Azure certifications.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Ability to independently own complex and high-risk operational work, drive resolution across multiple teams, and make sound escalation decisions.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Strong customer-facing&nbsp;verbal and written communication skills for technical, operational, and advisory conversations.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"none\">Experience and ability to “jump on a whiteboard” in front of a customer to develop a solution to a business / technology goal or challenge.&nbsp;&nbsp;</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"none\">Participate in pre-sales activities including scoping, positioning, technology&nbsp;adoption&nbsp;and maturation.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Strong documentation discipline, attention to detail,&nbsp;well organized,&nbsp;and respect for change control, service quality, and operational process.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Strong working knowledge of identity and access management, RBAC, least privilege, networking fundamentals, security controls, governance, and monitoring concepts.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Working knowledge of incident, request, change, problem, major incident, and escalation management in a managed services environment.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Ability to mentor others, review technical work, promote standards, and contribute to continuous service improvement.</span>&nbsp;</span></li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><span data-contrast=\"auto\">Familiarity with source control, pipelines, infrastructure as code, observability, and related DevOps/SRE concepts as supporting capabilities rather than the primary focus of the role.</span>&nbsp;</span></li>\n"
    }
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  "createdAt": 1778634049836,
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