Fiscal & Business Specialist - OT Credentialing & Access Services

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    "ShortDescriptionStr": "The Fiscal & Business Specialist - OT Credentialing & Access Services provides essential support for USF Credentialing Services, billing processes, customer service escalations, and inventory management.\nThis position supports credential management  production, activities supporting new student orientation planning before, during, and after the event, accurate financial reconciliation, and excellent service delivery to the USF community. The role requires consistent daily coverage with increased responsibilities during peak orientation periods.",
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    "ExternalDescriptionStr": "<p><strong>PRIMARY PURPOSE:</strong></p><p>The Fiscal &amp; Business Specialist - OT Credentialing &amp; Access Services provides essential support for USF Credentialing Services, billing processes, customer service escalations, and inventory management.</p><p>This position supports credential management &nbsp;production, activities supporting new student orientation planning before, during, and after the event, accurate financial reconciliation, and excellent service delivery to the USF community. The role requires consistent daily coverage with increased responsibilities during peak orientation periods.</p><ul><li><strong>Hourly Pay: </strong>$22.62</li><li><strong>Work Schedule:</strong> Monday - Friday</li><li><strong>Shift Hours:</strong> 8AM - 5PM</li><li><strong>Work Location: </strong>Tampa Campus</li></ul><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 7.5pt;\"><br><strong>ORGANIZATIONAL SUMMARY:</strong></p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 9pt;\">Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the&nbsp;University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated&nbsp;entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th&nbsp;best public university in America.</p><p style=\"margin-bottom: 12pt; margin-right: 0in; margin-top: 9pt;\">USF is proud to be an innovating partner within the Tampa Bay region, listed by&nbsp;<a href=\"https://nam04.safelinks.protection.outlook.com/?url=https://www.forbes.com/sites/forbestechcouncil/2021/08/24/emerging-tech-cities-in-the-us/?sh=38157743a917&amp;data=04|01|[email protected]|ddb371d26bc54b979a6608d96cbf2a6b|741bf7dee2e546df8d6782607df9deaa|0|0|637660390562951538|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|1000&amp;sdata=GH4u5y85S/P+wlQbh/K8NvWkEEqtBEJ00BQyBL9ihfo=&amp;reserved=0\">Forbes</a>&nbsp;as the top emerging tech city in the country.&nbsp;</p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 9pt;\">USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. <strong>For more information, please visit:&nbsp;</strong><a href=\"https://www.usf.edu/it/\"><strong>Information Technology | University of South Florida (usf.edu)</strong></a><strong>.</strong></p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 9pt;\">&nbsp;</p><p><strong>ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.</strong></p><p><strong>USF offers GREAT BENEFITS to full time employees!!</strong></p><ul style=\"list-style-type: disc;\"><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Vacation Days</li><li>Paid Sick Days</li><li><a href=\"https://www.usf.edu/hr/benefits/attendance-leave/holiday-schedule.aspx\">11 Paid Holidays</a></li><li><a href=\"https://www.usf.edu/hr/benefits/retirement/index.aspx\">Various Retirement Options</a>, including 401K employer match</li><li><a href=\"https://www.usf.edu/hr/benefits/educational-benefits/employee-tuition-program.aspx\">Tuition Assistance</a> (available for yourself, spouse, partner or dependent)<br>&nbsp;</li></ul><p>For more information about your total compensation package and other USF benefits, please visit: <a href=\"https://www.usf.edu/work-at-usf/careers/benefits.aspx\">Work at USF</a></p>",
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    "CorporateDescriptionStr": "<p><b>Working at USF</b></p>\n<p>With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.</p>\n<p><b>About USF&nbsp;</b></p>\n<p>The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at <a target=\"_blank\" rel=\"nofollow\">www.usf.edu</a>.</p>\n<p><b>Compliance and Federal Notices</b></p>\n<p><i>This position may be subject to a Level 1 or Level 2 criminal background check.</i></p>\n<p><u>Applicants have rights under Federal Employment Laws</u>:&nbsp;</p>\n<p><span>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. &nbsp;The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.</span></p>\n<p><a href=\"https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf\" target=\"_blank\" rel=\"nofollow\">Family and Medical Leave Act (FMLA)</a></p>\n<p>Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the <a href=\"https://www.usf.edu/hr/employment-resources/important-resources/ada-accommodations.aspx\" target=\"_blank\" rel=\"nofollow\">Central Human Resources ADA Accommodations</a>&nbsp;webpage for more information on requesting an accommodation during the application/interview process.</p>\n<p><b>Equal Employment Opportunity</b></p>\n<p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.&nbsp; The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.&nbsp; This job description does not constitute an employment contract.&nbsp;&nbsp;</p>",
    "ExternalPostedStartDate": "2026-06-18T15:01:37+00:00",
    "ExternalQualificationsStr": "<p><strong>MINIMUM QUALIFICATIONS:</strong></p><p>This position requires a High School diploma or equivalent with three years of work experience in positions with fiscal support duties. College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis.</p><p><strong>TECHNICAL SKILLS:</strong></p><ul><li>Data entry and reconciliation • Report generation and analysis</li><li>Ability to prioritize and manage multiple tasks • Multiple-team collaboration and flexibility</li><li>Excellent customer service orientation • Strong attention to detail and accuracy</li><li>Effective written and verbal communication</li><li>Problem-solving and critical thinking • Self-motivated with minimal supervision required<br>&nbsp;</li></ul><p><strong>INDUSTRY KNOWLEDGE:</strong></p><ul><li>Experience with student information systems or billing platforms preferred</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook)</li><li>Experience with point-of-sale or card management systems a plus</li><li>Must be able to work consistently Monday through Friday during business hours and some weekends</li><li>Ability to work extended hours during peak orientation periods. &nbsp;</li><li>ID card printing technology&nbsp;</li><li>Touchnet/Banner/SSB experience&nbsp;</li><li>Inventory management systems&nbsp;</li><li>Financial transaction processing</li></ul><p><br><strong>IT COMPETENCIES:</strong></p><ul><li>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.</li><li>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.</li><li>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.</li><li>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.</li><li>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.</li><li>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</li></ul><p>&nbsp;</p>",
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    "ExternalResponsibilitiesStr": "<p><strong>PRIMARY JOB DUTIES:</strong></p><ul><li>Operations &amp; Reporting (Daily): Review and analyze statistics captured by each USF Card center(s) daily; Compile and review daily counter reports and printer statistics for auditing purposes; Prepare audit reconciliation documentation and maintain center statistics&nbsp;</li><li>Customer Service: Process and resolve escalated help tickets from the Operations Team (First View); Handle escalated Alumni card issues and inquiries from ITSM system; Ensure timely response and resolution of customer concerns&nbsp;</li><li>Billing &amp; Finance: Process refunds and charge inquiries through Touchnet/SSB student billing systems; Coordinate and investigate complex student billing issues; Process monthly IDCard, SSC/Compass Group, and Department billing cycles; Manage billing relationships with Housing, Orientation, Rec Center, and other departments&nbsp;</li><li>Card Production: Package and organize USFCards for distribution to various campus locations; Schedule and coordinate batch printing operations; Perform printer maintenance and troubleshooting as needed&nbsp;</li><li>Inventory &amp; Budget Management: Document supplies provided to each location and monitor usage against statistics; Manage supply budget and track expenditures; Conduct quarterly inventory audits and maintain OT Card Services inventory/stock; Coordinate bulk ordering of printer supplies&nbsp;</li><li>Seasonal/As-Needed Duties: Provide support during USF Orientation periods; Pull VZ reports from TPA Orientation as required; Assist with USFCard policy/procedure updates and enforcement; Support new hire training on USFCard systems and batch printing procedures&nbsp;</li><li>Performs other duties as assigned.</li></ul>",
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