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Service Center Tech II

6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001 · Albuquerque, NM, US, Albuquerque, NM · Active · $45,000–$52,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
TitleService Center Tech II
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work model-
Employment typeFull Time
Salary$45,000–$52,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Albuquerque.Open
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Linked records

Company6d3c3ae7 D68f 42ba 8b80 A61728680310 19000101 000001
Sourcec8e5ba7f-bbb9-4491-8ebf-b1aba980c472
ATS providerADP Workforce Now Recruiting

Description

Job Summary Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking Service Center Technician II candidates to support the Bureau of Indian Affairs (BIA). This role provides Tier II technical support to a broad internal user base, resolving moderately complex IT issues and ensuring effective service delivery across the organization. The Service Center Technician II is responsible for troubleshooting hardware and software issues, managing service requests, maintaining asset accountability, and supporting operational coordination activities such as scheduling and reporting. This position operates within a structured Service Center environment and plays a key role in maintaining customer satisfaction and IT service efficiency. NIST SP 800-53 Compliance Requirement All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology , ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act . This includes adherence to technical, operational, and management security controls. Key Responsibilities Technical Support & Issue Resolution Provide Tier II technical support for end users, resolving moderately complex hardware and software issues Troubleshoot standalone and networked systems, including associated peripheral devices Support desktops, laptops, printers, scanners, and related hardware Service Management & Documentation Manage, track, and document incidents, service requests, and resolutions in a structured ticketing system Ensure accurate documentation of remediation efforts and customer satisfaction metrics Escalate complex technical issues to higher-level support teams as necessary Asset Management & Reporting Serve as a primary point of accountability for IT hardware assets, including tracking and reporting Generate reports on technical support activity, property accountability, and scheduled events Operational Support & Coordination Maintain and coordinate meeting, training, and conference room schedules Provide technical support for conference rooms and scheduled events, ensuring equipment readiness Process Improvement & Customer Service Maintain professional and effective communication with customers and internal stakeholders Support continuous improvement of Service Center processes and procedures Deliver high-quality customer service and support experiences Required Qualifications U.S. Citizenship required Must have the ability to obtain and maintain a government security clearance High School Diploma or GED Minimum of 2 years of computer support experience Technical Knowledge: Standalone and networked computer systems Peripheral devices (printers, scanners, etc.) Troubleshooting common hardware and software issues Core Competencies: Strong organizational and documentation skills Ability to manage multiple tasks and priorities in a fast-paced environment Strong verbal and written communication skills Customer-focused mindset with a professional demeanor Preferred Qualifications Experience in computer system or network support environments Experience as a Hardware PC Technician Experience in a Service Desk or call center environment Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy) Experience supporting federal or enterprise IT environments Relevant certifications: CompTIA A+ CompTIA Network+ Microsoft certifications Physical Demands – IT / Office Role This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required. Ability to lift up to 15 pounds (occasionally more) Visual acuity including close, distance, and color vision required Ability to communicate effectively in a professional office environment Occasional travel and extended hours may be required Physical Demands – Construction / Field Role This role may include work in field or mixed environments depending on assignment. Frequent walking, standing, climbing, and working on uneven terrain Ability to use ladders, scaffolding, and wear required PPE Ability to lift up to 50 pounds Ability to communicate effectively in active environments Travel and extended/irregular hours may be required Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business . Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Full job record

Job IDdac8433a1813cb9b4a27d6e7c323e4e589184227
Org ID8341309d-c27b-4e96-aa54-795f64948641
Source IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Board IDc8e5ba7f-bbb9-4491-8ebf-b1aba980c472
Provideradp_workforcenow
Provider Job Key550470
TitleService Center Tech II
Normalized Title—
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw45000.00 To 52000.00 (USD) Annually
Salary Min45,000
Salary Max52,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550470&jwId=9201442451812_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6d3c3ae7-d68f-42ba-8b80-a61728680310&ccId=19000101_000001&lang=en_US&type=JS&jobId=550470&jwId=9201442451812_1
First Seen At2026-05-31 18:54:48Z
Last Seen At2026-06-06 12:33:11Z
Last Checked At2026-06-06 12:33:11Z
Last Changed At2026-06-06 12:33:11Z
Inactive At—
Source Posted At2026-04-02 15:39:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><h3 data-section-id=\"1c14gp9\" data-start=\"418\" data-end=\"439\" data-pasted=\"true\"><strong data-start=\"422\" data-end=\"437\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">Job Summary</span></strong></h3><p data-start=\"440\" data-end=\"791\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking <strong data-start=\"521\" data-end=\"553\">Service Center Technician II</strong> candidates to support the Bureau of Indian Affairs (BIA). This role provides Tier II technical support to a broad internal user base, resolving moderately complex IT issues and ensuring effective service delivery across the organization.</span></p><p data-start=\"793\" data-end=\"1191\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">The Service Center Technician II is responsible for troubleshooting hardware and software issues, managing service requests, maintaining asset accountability, and supporting operational coordination activities such as scheduling and reporting. This position operates within a structured Service Center environment and plays a key role in maintaining customer satisfaction and IT service efficiency.</span></p><hr data-start=\"1193\" data-end=\"1196\"><h3 data-section-id=\"1ems1lg\" data-start=\"1198\" data-end=\"1245\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"1202\" data-end=\"1243\">NIST SP 800-53 Compliance Requirement</strong></span></h3><p data-start=\"1246\" data-end=\"1598\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">All personnel must operate within the <strong data-start=\"1284\" data-end=\"1325\">NIST SP 800-53</strong> framework developed by the <strong data-start=\"1353\" data-end=\"1394\">National Institute of Standards and Technology</strong>, ensuring compliance with federal cybersecurity requirements, including the <strong data-start=\"1471\" data-end=\"1512\">Federal Information Security Modernization Act</strong>. This includes adherence to technical, operational, and management security controls.</span></p><hr data-start=\"1600\" data-end=\"1603\"><h3 data-section-id=\"165gfiz\" data-start=\"1605\" data-end=\"1633\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"1609\" data-end=\"1633\">Key Responsibilities</strong></span></h3><h4 data-start=\"1635\" data-end=\"1680\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"1640\" data-end=\"1680\">Technical Support &amp; Issue Resolution</strong></span></h4><ul data-start=\"1681\" data-end=\"1954\"><li data-section-id=\"1fth8oy\" data-start=\"1681\" data-end=\"1791\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Provide Tier II technical support for end users, resolving moderately complex hardware and software issues</li><li data-section-id=\"u62nqt\" data-start=\"1792\" data-end=\"1882\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Troubleshoot standalone and networked systems, including associated peripheral devices</li><li data-section-id=\"1guhtuh\" data-start=\"1883\" data-end=\"1954\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Support desktops, laptops, printers, scanners, and related hardware</li></ul><h4 data-start=\"1956\" data-end=\"1999\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"1961\" data-end=\"1999\">Service Management &amp; Documentation</strong></span></h4><ul data-start=\"2000\" data-end=\"2281\"><li data-section-id=\"1qn2hso\" data-start=\"2000\" data-end=\"2109\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Manage, track, and document incidents, service requests, and resolutions in a structured ticketing system</li><li data-section-id=\"17ecm1f\" data-start=\"2110\" data-end=\"2200\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ensure accurate documentation of remediation efforts and customer satisfaction metrics</li><li data-section-id=\"1s3ndys\" data-start=\"2201\" data-end=\"2281\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Escalate complex technical issues to higher-level support teams as necessary</li></ul><h4 data-start=\"2283\" data-end=\"2320\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"2288\" data-end=\"2320\">Asset Management &amp; Reporting</strong></span></h4><ul data-start=\"2321\" data-end=\"2522\"><li data-section-id=\"uqemf6\" data-start=\"2321\" data-end=\"2424\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Serve as a primary point of accountability for IT hardware assets, including tracking and reporting</li><li data-section-id=\"rpgl8f\" data-start=\"2425\" data-end=\"2522\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Generate reports on technical support activity, property accountability, and scheduled events</li></ul><h4 data-start=\"2524\" data-end=\"2567\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"2529\" data-end=\"2567\">Operational Support &amp; Coordination</strong></span></h4><ul data-start=\"2568\" data-end=\"2746\"><li data-section-id=\"5viyv1\" data-start=\"2568\" data-end=\"2644\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Maintain and coordinate meeting, training, and conference room schedules</li><li data-section-id=\"5yhnjm\" data-start=\"2645\" data-end=\"2746\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Provide technical support for conference rooms and scheduled events, ensuring equipment readiness</li></ul><h4 data-start=\"2748\" data-end=\"2795\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"2753\" data-end=\"2795\">Process Improvement &amp; Customer Service</strong></span></h4><ul data-start=\"2796\" data-end=\"3034\"><li data-section-id=\"10qtnuu\" data-start=\"2796\" data-end=\"2890\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Maintain professional and effective communication with customers and internal stakeholders</li><li data-section-id=\"1x5vmz9\" data-start=\"2891\" data-end=\"2968\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Support continuous improvement of Service Center processes and procedures</li><li data-section-id=\"16rk1ir\" data-start=\"2969\" data-end=\"3034\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Deliver high-quality customer service and support experiences</li></ul><hr data-start=\"3036\" data-end=\"3039\"><h3 data-section-id=\"1oxfx0t\" data-start=\"3041\" data-end=\"3072\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"3045\" data-end=\"3072\">Required Qualifications</strong></span></h3><ul data-start=\"3074\" data-end=\"3281\"><li data-section-id=\"1kndh7n\" data-start=\"3074\" data-end=\"3107\" style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"3076\" data-end=\"3105\">U.S. Citizenship required</strong></li><li data-section-id=\"v620ya\" data-start=\"3108\" data-end=\"3192\" style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"3110\" data-end=\"3190\">Must have the ability to obtain and maintain a government security clearance</strong></li><li data-section-id=\"7g4jtn\" data-start=\"3193\" data-end=\"3223\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">High School Diploma or GED</li><li data-section-id=\"310ame\" data-start=\"3224\" data-end=\"3281\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Minimum of <strong data-start=\"3237\" data-end=\"3248\">2 years</strong> of computer support experience</li></ul><p data-start=\"3283\" data-end=\"3307\"><span style=\"font-family: verdana, sans-serif; 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font-size: 11px;\">Strong organizational and documentation skills</li><li data-section-id=\"1lkbt64\" data-start=\"3535\" data-end=\"3614\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to manage multiple tasks and priorities in a fast-paced environment</li><li data-section-id=\"1icfby3\" data-start=\"3615\" data-end=\"3665\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Strong verbal and written communication skills</li><li data-section-id=\"16n2dyr\" data-start=\"3666\" data-end=\"3723\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Customer-focused mindset with a professional demeanor</li></ul><hr data-start=\"3725\" data-end=\"3728\"><h3 data-section-id=\"1p0j281\" data-start=\"3730\" data-end=\"3762\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"3734\" data-end=\"3762\">Preferred Qualifications</strong></span></h3><ul data-start=\"3764\" data-end=\"4177\"><li data-section-id=\"h1wbqx\" data-start=\"3764\" data-end=\"3829\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Experience in computer system or network support environments</li><li data-section-id=\"12hekgg\" data-start=\"3830\" data-end=\"3872\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Experience as a Hardware PC Technician</li><li data-section-id=\"cx4ec5\" data-start=\"3873\" data-end=\"3932\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Experience in a Service Desk or call center environment</li><li data-section-id=\"xi133f\" data-start=\"3933\" data-end=\"4015\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Remedy)</li><li data-section-id=\"9s9buf\" data-start=\"4016\" data-end=\"4079\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Experience supporting federal or enterprise IT environments</li><li data-section-id=\"1yvcgkt\" data-start=\"4080\" data-end=\"4177\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Relevant certifications:<ul data-start=\"4109\" data-end=\"4177\" style=\"font-family: initial; font-size: initial;\"><li data-section-id=\"1qi23pr\" data-start=\"4109\" data-end=\"4123\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">CompTIA A+</li><li data-section-id=\"8l30j4\" data-start=\"4126\" data-end=\"4146\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">CompTIA Network+</li><li data-section-id=\"15ygbp3\" data-start=\"4149\" data-end=\"4177\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Microsoft certifications</li></ul></li></ul><hr data-start=\"4179\" data-end=\"4182\"><h3 data-section-id=\"lx8k5u\" data-start=\"4184\" data-end=\"4227\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"4188\" data-end=\"4227\">Physical Demands &ndash; IT / Office Role</strong></span></h3><p data-start=\"4229\" data-end=\"4415\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.</span></p><ul data-start=\"4417\" data-end=\"4676\"><li data-section-id=\"4iafee\" data-start=\"4417\" data-end=\"4472\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to lift up to 15 pounds (occasionally more)</li><li data-section-id=\"lkko2g\" data-start=\"4473\" data-end=\"4543\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Visual acuity including close, distance, and color vision required</li><li data-section-id=\"wdnz3w\" data-start=\"4544\" data-end=\"4619\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to communicate effectively in a professional office environment</li><li data-section-id=\"v82wb0\" data-start=\"4620\" data-end=\"4676\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Occasional travel and extended hours may be required</li></ul><hr data-start=\"4678\" data-end=\"4681\"><h3 data-section-id=\"uuvii8\" data-start=\"4683\" data-end=\"4735\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"4687\" data-end=\"4735\">Physical Demands &ndash; Construction / Field Role</strong></span></h3><p data-start=\"4737\" data-end=\"4819\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">This role may include work in field or mixed environments depending on assignment.</span></p><ul data-start=\"4821\" data-end=\"5109\"><li data-section-id=\"db23et\" data-start=\"4821\" data-end=\"4892\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Frequent walking, standing, climbing, and working on uneven terrain</li><li data-section-id=\"1lcyk6j\" data-start=\"4893\" data-end=\"4955\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to use ladders, scaffolding, and wear required PPE</li><li data-section-id=\"1kfzjam\" data-start=\"4956\" data-end=\"4991\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to lift up to 50 pounds</li><li data-section-id=\"1oakb3d\" data-start=\"4992\" data-end=\"5053\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Ability to communicate effectively in active environments</li><li data-section-id=\"11of5p6\" data-start=\"5054\" data-end=\"5109\" style=\"font-family: verdana, sans-serif; font-size: 11px;\">Travel and extended/irregular hours may be required</li></ul><hr data-start=\"5111\" data-end=\"5114\"><h3 data-section-id=\"1r1749y\" data-start=\"5116\" data-end=\"5162\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\"><strong data-start=\"5120\" data-end=\"5162\">Equal Employment Opportunity Statement</strong></span></h3><p data-start=\"5164\" data-end=\"5283\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">Quivera Enterprises LLC and its subsidiaries are a <strong data-start=\"5215\" data-end=\"5282\">100% tribally owned, SBA-certified Small Disadvantaged Business</strong>.</span></p><p data-start=\"5285\" data-end=\"5581\"><span style=\"font-family: verdana, sans-serif; font-size: 11px;\">Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.</span></p></div></div></div>\n",
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