Post Recovery Representative - Hybrid - Indianapolis, IN

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong>Summary/Objective</strong></p><p>The Post Recovery Representative will be responsible for handling high volume of inbound calls, serving as process expert for callers, and assisting timely and effectively. &nbsp;The Post Recovery Representative is responsible for accurate and timely reporting of all repossessions to clients, ensuring compliance with client post-repossession requirements, and supporting partnered departments in completion of any necessary administrative tasks.</p><p>&nbsp;</p><p><strong>Essential Functions</strong></p><ul type=\"disc\"><li>Handling a high volume of calls pertinent to all aspects of the post recovery department, including scheduling release and redemption, answering questions, and handling escalations.</li><li>Timely reporting of all repossessions from the 3rd party service providers to the applicable client, either by email or within the client&rsquo;s system of record.</li><li>Obtaining of all client-required forms on each repossession to meet service level requirements and timelines</li><li>Fielding a high-volume of inbound calls to schedule vehicle release. &nbsp;Placing outbound calls to coordinate pickup, paperwork, and answer questions.</li><li>Management of lot inventory, including but not limited to: handling of redemption releases, handling of transport releases, following up with individual agencies to keep an accurate inventory of units on lot.</li><li>Handling of contested repossessions to ensure the vehicle take back process is done efficiently and accurately.</li><li>Preparation of analytical repossession reports provided to clients</li><li>Ensuring timely and appropriate client communication.</li><li>Answering phones and customer service.</li></ul><p>&nbsp;</p><p><strong>Competencies</strong></p><ul type=\"disc\"><li>Must possess a professional phone demeanor&nbsp;</li><li>Excellent verbal communication skills&nbsp;</li><li>Detail oriented, efficient and accurate data typing and research</li><li>Must type at least 40 WPM</li></ul><p>&nbsp;</p><p><strong>Education and Experience</strong></p><ul type=\"disc\"><li>Associates Degree or equivalent from a two-year college or technical school&nbsp;</li><li>Bachelor&rsquo;s degree a plus &nbsp;</li><li>At least 1 year of customer service, customer service and/or administration in any office related industry</li><li>Phone experience required, must be able to answer and complete multiple phone lines.&nbsp;</li><li>Working with Microsoft Office, Word, Excel, PowerPoint and Outlook experience</li></ul><p><strong>&nbsp;</strong></p><p><strong>Benefits</strong></p><ul type=\"disc\"><li>Competitive compensation package</li><li>Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!</li><li>PTO and holidays</li></ul><p><strong>&nbsp;</strong></p><p><strong>Position Type/Expected Hours of Work</strong></p><p>This is a full-time position. &nbsp;Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.</p><p><strong>&nbsp;</strong></p><p><strong>Physical Requirements</strong></p><p>This position is indoors. Must be able to sit at a computer terminal for an extended period. &nbsp;May be asked to lift approximately 25 lbs. &nbsp;Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.</p><p><strong>&nbsp;</strong></p><p><strong>EEO Statement</strong></p><p>Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. &nbsp;In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</p><p><strong>&nbsp;</strong></p><p><strong>Other Duties</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. &nbsp;Duties, responsibilities, and activities may change at any time with or without notice.</p><p>&nbsp;</p><p><strong>Applicants must be legally authorized to work in the United States</strong></p><p>&nbsp;</p></div></div></div></div></div></div></div></div></div>\n",
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