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Home › Companies › 8fb25b43 269a 40c6 8dbc C64bde583f9f 19000101 000001 › Customer Care Center Agent I

Customer Care Center Agent I

8fb25b43 269a 40c6 8dbc C64bde583f9f 19000101 000001 · Rocky Mount - Business Center, Rocky Mount, NC, US, Rocky Mount, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8fb25b43 269a 40c6 8dbc C64bde583f9f 19000101 000001
TitleCustomer Care Center Agent I
Normalized title-
Department / team-
LocationRocky Mount - Business Center, NC, United States
Work model-
Employment typePart Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 8fb25b43 269a 40c6 8dbc C64bde583f9f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rocky Mount - Business Center.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8fb25b43 269a 40c6 8dbc C64bde583f9f 19000101 000001
Sourceea77b37a-1fe7-486c-b9f5-2913150ceddb
ATS providerADP Workforce Now Recruiting

Description

Position: Customer Care Center Agent I Reports To: Customer Care Center Manager Indirectly Reports To: Reports To This Position: None FLSA Status: Non-Exempt Role Summary: To provide clients with accurate answers and information concerning their accounts, policies and procedures within established service levels and service quality metrics. Specific Job Functions (Duties/Responsibilities) : Provide service support to Southern Bank clients initiating contact via the Customer Care Center, which may involve questions regarding products, online support and their accounts. This position communicates directly with clients, as well as internal service partners, to effectively resolve issues, questions, and service requests. The Customer Care Center Agent will utilize skills and expertise to deliver premier customer service through defined procedures, established policies, and their own robust knowledge. This position is responsible for client satisfaction and retention through accurate and thorough processing, efficient problem solving, and effective service partner assistance. Perform other duties as assigned. JOB REQUIREMENTS: Knowledge/Skills/Abilities Required : Maintain a professional and pleasant manner under pressure Maintain up-to-date knowledge of all Bank services and products Proactive teamwork and cooperation Adhere to established service level and quality assurance metrics Excellent customer service skills including ability to handle difficult customer situations Excellent communication and listening skills Ability to handle detailed documentation Ability to engage with clients verbally while simultaneously completing online documentation of the conversation Strong PC skills with emphasis on Microsoft office applications Previous experience in service desk environment preferred Education/Experience Requirements : High School diploma or general education degree (GED) or equivalent. Previous community Banking experience with new accounts preferred. One to two years of previous experience in customer contact or sales roles preferred. Capable user of standard office equipment/software applications.

Full job record

Job IDdaac218e179465998d036a6ee627cf4e6b20aa3a
Org IDb9f07706-24be-4005-9e89-7177d3c894ee
Source IDea77b37a-1fe7-486c-b9f5-2913150ceddb
Board IDea77b37a-1fe7-486c-b9f5-2913150ceddb
Provideradp_workforcenow
Provider Job Key612535
TitleCustomer Care Center Agent I
Normalized Title—
Statusactive
Activeyes
Location TextRocky Mount - Business Center, Rocky Mount, NC, US, Rocky Mount, NC
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityRocky Mount - Business Center
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8fb25b43-269a-40c6-8dbc-c64bde583f9f&ccId=19000101_000001&lang=en_US&type=JS&jobId=612535&jwId=9205413340760_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8fb25b43-269a-40c6-8dbc-c64bde583f9f&ccId=19000101_000001&lang=en_US&type=JS&jobId=612535&jwId=9205413340760_1
First Seen At2026-06-03 08:27:04Z
Last Seen At2026-06-06 12:17:57Z
Last Checked At2026-06-06 12:17:57Z
Last Changed At2026-06-06 12:17:57Z
Inactive At—
Source Posted At2026-06-02 19:58:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=8fb25b43-269a-40c6-8dbc-c64bde583f9f|19000101_000001/date=2026-06-06/2026-06-06T12-17-57-196Z-2d7427198c7653ec4ce1cc24773497734a115ba7c62d42465e46dba6d72b1d87.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong>Position: Customer Care Center Agent I &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Reports To: Customer Care Center Manager</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Indirectly Reports To: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Reports To This Position: &nbsp;None</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>FLSA Status: Non-Exempt</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Role Summary:</u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>To provide clients with accurate answers and information concerning their accounts, policies and procedures within established service levels and service quality metrics.</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.25in;'>&nbsp;</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Specific Job Functions (Duties/Responsibilities)</u>:</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Provide service support to Southern Bank clients initiating contact via the Customer Care Center, which may involve questions regarding products, online support and their accounts.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">This position communicates directly with clients, as well as internal service partners, to effectively resolve issues, questions, and service requests.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">The Customer Care Center Agent will utilize skills and expertise to deliver premier customer service through defined procedures, established policies, and their own robust knowledge.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">This position is responsible for client satisfaction and retention through accurate and thorough processing, efficient problem solving, and effective service partner assistance.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Perform other duties as assigned.</li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'>&nbsp;</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>JOB REQUIREMENTS:</u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Knowledge/Skills/Abilities Required</u>:</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Maintain a professional and pleasant manner under pressure</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Maintain up-to-date knowledge of all Bank services and products</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Proactive teamwork and cooperation</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Adhere to established service level and quality assurance metrics</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Excellent customer service skills including ability to handle difficult customer situations</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Excellent communication and listening skills</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Ability to handle detailed documentation</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Ability to engage with clients verbally while simultaneously completing online documentation of the conversation</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Strong PC skills with emphasis on Microsoft office applications</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Previous experience in service desk environment preferred</li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Education/Experience Requirements</u>:</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">High School diploma or general education degree (GED) or equivalent.</li></ul><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Previous community Banking experience with new accounts preferred.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">One to two years of previous experience in customer contact or sales roles preferred.</li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Capable user of standard office equipment/software applications.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:13px;font-family:\"Times New Roman\",serif;'>&nbsp;</p></div></div></div></div>\n",
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