Desktop Support Specialist, Information Technology

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    "datePosted": "2024-06-06T08:36:41.360Z",
    "description": "<h2>Overview</h2>\n<p>Are you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented <strong>Desktop Support Specialist</strong>.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.</p>\n<p> </p>\n<p><strong>Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.</strong> </p>\n<p> </p>\n<p><strong>A DAY IN THE LIFE </strong></p>\n<p><strong><em>In this role, you will…</em></strong></p>\n<p><strong> </strong></p>\n<ul>\n <li>Install and configure all new PCs and laptops</li>\n <li>Perform hardware and software break / fix work including but not limited to upgrades</li>\n <li>Develop expert understanding of PC hardware, software, internal software and associated technologies</li>\n <li>Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution</li>\n <li>Execute planned and unplanned infrastructure downtime activities as required</li>\n <li>Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis</li>\n <li>Monitor the infrastructure to identify/resolve issues</li>\n <li>Respond to escalated end-user issues</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>WHO YOU ARE</strong></p>\n<p><strong><em>You possess …</em></strong></p>\n<p><strong><em> </em></strong></p>\n<ul>\n <li>A Technical Associates Degree or equivalent preferred</li>\n <li> 2 to 3 years of relevant technical work experience</li>\n <li>Effective problem solving skills</li>\n <li>The ability to multi-task</li>\n <li>Outstanding customer service skills</li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Installs and configures all new PCs and laptops</li>\n <li>Performs hardware and software break / fix work including but not limited to upgrades</li>\n <li>Develops expert understanding of PC hardware, software, internal software and associated technologies</li>\n <li>Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution</li>\n <li>Executes planned and unplanned infrastructure downtime activities as required</li>\n <li>Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis</li>\n <li>Monitoring the infrastructure to identify/resolve issues</li>\n <li>Responding to escalated end-user issues</li>\n <li>Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment</li>\n <li>Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance</li>\n <li>Moves employee equipment</li>\n <li>Organizes and maintains equipment inventory levels</li>\n <li>Analyzes and evaluates PC hardware and software</li>\n <li>Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers</li>\n <li>Assists with purchase order activity</li>\n <li>Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds</li>\n <li>Provides support utilizing all available tools including remote control technologies</li>\n <li>Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required</li>\n <li>Understudies one or more infrastructure technology disciplines</li>\n <li>Grasps concepts and develops skill-set</li>\n <li>Applies learning on a supervised basis</li>\n <li>All other duties as assigned</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Technical Associates degree or equivalent preferred</li>\n <li>2-3 years of relevant technical work experience</li>\n <li>Experience in a Windows 11, and Mac OS X environment </li>\n <li>Experience with Office 365 and above</li>\n <li>Experience with multiple hardware platforms</li>\n <li>Experience with iOS and Android mobile platforms</li>\n <li>Certifications a plus (A+ or other)</li>\n <li>Effective problem-solving skills</li>\n <li>Customer service skills</li>\n <li>Detail oriented</li>\n <li>Sound analytical skills</li>\n <li>Ability to multitask</li>\n <li>Collaborative/enjoys working in teams</li>\n <li>Highly productive in a fast paced environment</li>\n</ul>",
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          "streetAddress": "1355 Cherrington Parkway",
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