Supervisor, Customer Experience

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    "jobTitle": "Supervisor, Customer Experience",
    "location": "Allied Benefit Systems - CHICAGO, IL 60606",
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    "description": "<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">POSITION SUMMARY</span></strong></span></p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Supervisor, Customer Experience, oversees a team of Customer Experience Specialists (CES) to ensure exceptional service delivery, efficient operations, and continuous improvement. This position is responsible for coaching and mentoring staff, monitoring performance metrics, resolving escalated issues, and implementing service strategies that align with company goals, performance guarantees and key performance indicators. The supervisor acts as a liaison between frontline associates and Contact Center leadership, fostering a positive work environment and driving customer satisfaction through effective leadership and process optimization.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ESSENTIAL FUNCTIONS </span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">Lead</span></span><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\"> daily, weekly, and monthly coaching sessions using data</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">driven insights from dashboards, scorecards, and trend reports.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Create individualized development plans to improve KPIs including CSAT, FCR, QA, productivity, and schedule adherence.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Provide real</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">time and post</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">call feedback to reinforce best practices and close performance gaps.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Present weekly performance insights and recommendations to management.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Monitor live and recorded calls to ensure compliance with scripts, policies, and regulatory requirements.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Document QA findings, address policy violations, and deliver targeted coaching.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Partner with QA teams to calibrate scoring and maintain consistency across evaluators.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Ensure agents follow required procedures, scripts, and compliance guidelines.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Manage intraday staffing, queue performance, and service levels to maintain SLAs.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Adjust break schedules, reassign tasks, and coordinate with Workforce Management during volume spikes.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Monitor schedule adherence and take corrective action when needed.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Approve time</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">off requests, schedule changes, and overtime.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Coordinate with WFM on forecasting and long</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">term staffing needs.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Serve as the primary escalation point for complex or unresolved customer issues, including taking inbound calls when elevated support is required.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Resolve escalated problems quickly while balancing customer satisfaction, policy compliance, and business impact.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Collaborate with cross</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">functional teams to address systemic or recurring issues.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Communicate changes to policies, promotions, systems, and KPIs clearly and consistently.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Facilitate monthly, quarterly, and annual compliance training sessions and monitor completion rates to ensure 100% adherence.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Track and report on training completion, overdue items, and compliance risks.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Partner with L&amp;D to facilitate training sessions and enhance learning materials.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Participate in ongoing professional development to maintain subject</span></span>‑<span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">matter expertise, leadership capability, and operational knowledge.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Prepare daily, weekly, and monthly performance reports for leadership.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Host monthly performance presentations to senior leadership, highlighting frontline trends, risks, and opportunities for improvement.</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. </span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed&nbsp; </span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Actively engage, coach, counsel and provide timely, and constructive performance feedback </span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Other duties as assigned</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">EDUCATION</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"color:#333333\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Bachelor&rsquo;s degree of equivalent work experience required</span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">EXPERIENCE AND SKILLS</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">At least 3 years&rsquo; experience in a Health Insurance and Customer Service call center environment required.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must possess demonstrated supervisor potential (i.e. previous team lead role, project leader, etc,) is required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must be proficient in Microsoft Word and Excel programs and have the ability to easily learn other data systems.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to read, analyze and interpret general plan benefits and guidelines.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to write reports, business correspondence, and procedures. </span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to effectively respond to questions from management, co-workers, members, providers, and clients.</span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">POSITION COMPETENCIES</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Accountability</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Coaching and Feedback</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Collaboration</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Customer Focus</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Decision Making</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Execution Management</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">People Leadership</span></span></span></li>\n</ul>\n\n<p><br />\n<span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">PHYSICAL DEMANDS</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"color:#333333\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">This is an office environment requiring extended sitting and computer work</span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#333333\">WORK ENVIRONMENT&nbsp;</span></span></strong>&nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"color:#333333\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Remote</span></span></span></li>\n</ul>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive</span><span style=\"font-family:Calibri,sans-serif\">.</span></span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</span></span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Compensation is not limited to base salary.&nbsp; Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.</span></span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.&nbsp; All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.&nbsp; It is at the Company&#39;s discretion to determine what pay is provided to a candidate within the range associated with the role.</span></span>&nbsp;</p>\n",
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The supervisor acts as a liaison between frontline associates and Contact Center leadership, fostering a positive work environment and driving customer satisfaction through effective leadership and process optimization.\\n\\n&nbsp;\\n\\nESSENTIAL FUNCTIONS \\n\\n\\n\\tLead daily, weekly, and monthly coaching sessions using data‑driven insights from dashboards, scorecards, and trend reports.\\n\\tCreate individualized development plans to improve KPIs including CSAT, FCR, QA, productivity, and schedule adherence.\\n\\tProvide real‑time and post‑call feedback to reinforce best practices and close performance gaps.\\n\\tPresent weekly performance insights and recommendations to management.\\n\\tMonitor live and recorded calls to ensure compliance with scripts, policies, and regulatory requirements.\\n\\tDocument QA findings, address policy violations, and deliver targeted coaching.\\n\\tPartner with QA teams to calibrate scoring and maintain consistency across evaluators.\\n\\tEnsure agents follow required procedures, scripts, and compliance guidelines.\\n\\tManage intraday staffing, queue performance, and service levels to maintain SLAs.\\n\\tAdjust break schedules, reassign tasks, and coordinate with Workforce Management during volume spikes.\\n\\tMonitor schedule adherence and take corrective action when needed.\\n\\tApprove time‑off requests, schedule changes, and overtime.\\n\\tCoordinate with WFM on forecasting and long‑term staffing needs.\\n\\tServe as the primary escalation point for complex or unresolved customer issues, including taking inbound calls when elevated support is required.\\n\\tResolve escalated problems quickly while balancing customer satisfaction, policy compliance, and business impact.\\n\\tCollaborate with cross‑functional teams to address systemic or recurring issues.\\n\\tCommunicate changes to policies, promotions, systems, and KPIs clearly and consistently.\\n\\tFacilitate monthly, quarterly, and annual compliance training sessions and monitor completion rates to ensure 100% adherence.\\n\\tTrack and report on training completion, overdue items, and compliance risks.\\n\\tPartner with L&amp;D to facilitate training sessions and enhance learning materials.\\n\\tParticipate in ongoing professional development to maintain subject‑matter expertise, leadership capability, and operational knowledge.\\n\\tPrepare daily, weekly, and monthly performance reports for leadership.\\n\\tHost monthly performance presentations to senior leadership, highlighting frontline trends, risks, and opportunities for improvement.\\n\\tLead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. \\n\\tClearly communicate expectations, provide employees with the training, resources, and information needed to succeed&nbsp; \\n\\tActively engage, coach, counsel and provide timely, and constructive performance feedback \\n\\tOther duties as assigned\\n\\n\\n&nbsp;\\n\\nEDUCATION\\n\\n\\n\\tBachelor&rsquo;s degree of equivalent work experience required\\n\\n\\n&nbsp;\\n\\nEXPERIENCE AND SKILLS\\n\\n\\n\\tAt least 3 years&rsquo; experience in a Health Insurance and Customer Service call center environment required.\\n\\tMust possess demonstrated supervisor potential (i.e. previous team lead role, project leader, etc,) is required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\\n\\tMust be proficient in Microsoft Word and Excel programs and have the ability to easily learn other data systems.\\n\\tAbility to read, analyze and interpret general plan benefits and guidelines.\\n\\tAbility to write reports, business correspondence, and procedures. \\n\\tAbility to effectively respond to questions from management, co-workers, members, providers, and clients.\\n\\n\\n&nbsp;\\n\\nPOSITION COMPETENCIES\\n\\n\\n\\tAccountability\\n\\tCoaching and Feedback\\n\\tCollaboration\\n\\tCustomer Focus\\n\\tDecision Making\\n\\tExecution Management\\n\\tPeople Leadership\\n\\n\\n\\nPHYSICAL DEMANDS\\n\\n\\n\\tThis is an office environment requiring extended sitting and computer work\\n\\n\\n&nbsp;\\n\\nWORK ENVIRONMENT&nbsp;&nbsp;\\n\\n\\n\\tRemote\\n\\n\\nHere at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.\\n\\nThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\\n\\nCompensation is not limited to base salary.&nbsp; Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.\\n\\nAllied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.&nbsp; All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.&nbsp; It is at the Company&#39;s discretion to determine what pay is provided to a candidate within the range associated with the role.&nbsp;\\nQualifications\",\"responsibilities\":\"POSITION SUMMARY\\n\\nThe Supervisor, Customer Experience, oversees a team of Customer Experience Specialists (CES) to ensure exceptional service delivery, efficient operations, and continuous improvement. This position is responsible for coaching and mentoring staff, monitoring performance metrics, resolving escalated issues, and implementing service strategies that align with company goals, performance guarantees and key performance indicators. The supervisor acts as a liaison between frontline associates and Contact Center leadership, fostering a positive work environment and driving customer satisfaction through effective leadership and process optimization.\\n\\n&nbsp;\\n\\nESSENTIAL FUNCTIONS \\n\\n\\n\\tLead daily, weekly, and monthly coaching sessions using data‑driven insights from dashboards, scorecards, and trend reports.\\n\\tCreate individualized development plans to improve KPIs including CSAT, FCR, QA, productivity, and schedule adherence.\\n\\tProvide real‑time and post‑call feedback to reinforce best practices and close performance gaps.\\n\\tPresent weekly performance insights and recommendations to management.\\n\\tMonitor live and recorded calls to ensure compliance with scripts, policies, and regulatory requirements.\\n\\tDocument QA findings, address policy violations, and deliver targeted coaching.\\n\\tPartner with QA teams to calibrate scoring and maintain consistency across evaluators.\\n\\tEnsure agents follow required procedures, scripts, and compliance guidelines.\\n\\tManage intraday staffing, queue performance, and service levels to maintain SLAs.\\n\\tAdjust break schedules, reassign tasks, and coordinate with Workforce Management during volume spikes.\\n\\tMonitor schedule adherence and take corrective action when needed.\\n\\tApprove time‑off requests, schedule changes, and overtime.\\n\\tCoordinate with WFM on forecasting and long‑term staffing needs.\\n\\tServe as the primary escalation point for complex or unresolved customer issues, including taking inbound calls when elevated support is required.\\n\\tResolve escalated problems quickly while balancing customer satisfaction, policy compliance, and business impact.\\n\\tCollaborate with cross‑functional teams to address systemic or recurring issues.\\n\\tCommunicate changes to policies, promotions, systems, and KPIs clearly and consistently.\\n\\tFacilitate monthly, quarterly, and annual compliance training sessions and monitor completion rates to ensure 100% adherence.\\n\\tTrack and report on training completion, overdue items, and compliance risks.\\n\\tPartner with L&amp;D to facilitate training sessions and enhance learning materials.\\n\\tParticipate in ongoing professional development to maintain subject‑matter expertise, leadership capability, and operational knowledge.\\n\\tPrepare daily, weekly, and monthly performance reports for leadership.\\n\\tHost monthly performance presentations to senior leadership, highlighting frontline trends, risks, and opportunities for improvement.\\n\\tLead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. \\n\\tClearly communicate expectations, provide employees with the training, resources, and information needed to succeed&nbsp; \\n\\tActively engage, coach, counsel and provide timely, and constructive performance feedback \\n\\tOther duties as assigned\\n\\n\\n&nbsp;\\n\\nEDUCATION\\n\\n\\n\\tBachelor&rsquo;s degree of equivalent work experience required\\n\\n\\n&nbsp;\\n\\nEXPERIENCE AND SKILLS\\n\\n\\n\\tAt least 3 years&rsquo; experience in a Health Insurance and Customer Service call center environment required.\\n\\tMust possess demonstrated supervisor potential (i.e. previous team lead role, project leader, etc,) is required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\\n\\tMust be proficient in Microsoft Word and Excel programs and have the ability to easily learn other data systems.\\n\\tAbility to read, analyze and interpret general plan benefits and guidelines.\\n\\tAbility to write reports, business correspondence, and procedures. \\n\\tAbility to effectively respond to questions from management, co-workers, members, providers, and clients.\\n\\n\\n&nbsp;\\n\\nPOSITION COMPETENCIES\\n\\n\\n\\tAccountability\\n\\tCoaching and Feedback\\n\\tCollaboration\\n\\tCustomer Focus\\n\\tDecision Making\\n\\tExecution Management\\n\\tPeople Leadership\\n\\n\\n\\nPHYSICAL DEMANDS\\n\\n\\n\\tThis is an office environment requiring extended sitting and computer work\\n\\n\\n&nbsp;\\n\\nWORK ENVIRONMENT&nbsp;&nbsp;\\n\\n\\n\\tRemote\\n\\n\\nHere at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.\\n\\nThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\\n\\nCompensation is not limited to base salary.&nbsp; Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.\\n\\nAllied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.&nbsp; All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.&nbsp; It is at the Company&#39;s discretion to determine what pay is provided to a candidate within the range associated with the role.&nbsp;\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Allied Benefit Systems\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=518A90CE68B712867516B5A3986512DA\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"200 WEST ADAMS ST\",\"addressLocality\":\"CHICAGO\",\"addressRegion\":\"IL\",\"postalCode\":60606,\"addressCountry\":\"USA\"}},\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\"}",
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