Customer Service Representative

Challenge Yourself and Impact the Future! MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials. Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability Micromax – Elevating electronics through high-performing, specialized inks and pastes Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape. We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment. Who are we looking for? Coordinate and act as good service window between customers and internal departments. What will you be doing? Customer-Focused Attitude - respond to customer inquiries via phone, email, chat, or in person in a timely, professional, and courteous manner and with good communication Skills Positive, service-oriented mindset- Provide accurate information regarding products, services, policies, and procedures Problem-Solving Ability - Resolving customer complaints and issues efficiently while maintaining a positive customer experience and expect empathy and patience when handling inquiries or complaints Maintain professionalism under pressure - Document all customer interactions, transactions, and issue resolutions accurately in the ERP system and expect accurate data entry and documentation Maintain professionalism, confidentiality, and compliance with company and regulatory requirements Commitment to customer satisfaction and loyalty - Identify customer needs and recommend appropriate solutions or alternatives Follows company values and ethical standards - Follow established service standards, scripts, policies, and quality guidelines Collaborates Teamwork - Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction.  Escalate complex or unresolved issues to supervisors or relevant departments when necessary. Collaborates well with colleagues and other departments Willingness to learn - Maintain up‑to‑date knowledge of company products, services, and system updates. Who are You? High school diploma or equivalent; associate or bachelor’s degree is a plus 1–2 years of experience in customer service or a related field Strong communication and interpersonal skills Ability to handle difficult conversations with professionalism and empathy Basic computer skills Strong attention to detail and problem‑solving abilities What competencies will you need? 1. Strong inter-personal & communication skills 2. Self-motivated, independent, analytical and result-oriented 3. Able to work under pressure and tight deadlines We are Offering... As part of the MAES Team, you will have ... Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Holidays, and so on). Innovated work environment where you will be part of a dynamic and collaborative team. Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers. Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

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