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Sr. Customer Delivery Manager

Zero Cognitive Systems, Inc. · Campbell, CA, United States · On Site · Active · $165,000–$230,000 / year · Rippling ATS

Job facts

FieldValue
CompanyZero Cognitive Systems, Inc.
TitleSr. Customer Delivery Manager
Normalized title-
Department / teamCustomer Office
LocationCampbell, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$165,000–$230,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-09 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyZero Cognitive Systems, Inc.
Sourceabea35bd-8729-4481-999f-b9b9da1e8d14
ATS providerRippling ATS

Description

company About Hercules Hercules helps finance and operations leaders solve problems that are too complex, large-scale, or time-consuming for human teams to manage alone. Its platform automates the validation and verification of data across millions of high-volume, rules-based transactions, improving billing accuracy, reducing costs, and accelerating cash flow. Built on a modular, multi-AI agent architecture, Hercules delivers industry-specific solutions for staffing, insurance, government, and financial services. Its accuracy and consistency enable enterprises to achieve levels of precision and speed that were previously out of reach. Headquartered in the United States, Hercules also has offices in the United Kingdom, Armenia, Canada, and Portugal. role About the role We’re looking for a rare blend of operator and strategist—someone who can own the full Customer lifecycle from first deployment to long-term success, and who is energized by the challenge of doing it better every time. This is not a siloed role. You will serve as the single point of accountability across project delivery, technical deployment, customer success, and frontline support for your portfolio of enterprise accounts. This role was intentionally designed to consolidate what have traditionally been four separate functions—Project Management, Implementation/Deployment Engineering, Customer Success, and Technical Support—into one senior individual contributor who can move fluidly across all of them. You’ll plan the project, configure the deployment, train the users, monitor adoption, and troubleshoot issues—all while continuously identifying ways to automate and improve the process through AI tooling and operational excellence. What you'll do Project Governance & Delivery Own the end-to-end onboarding journey for enterprise Customers, ensuring AI deployments are delivered on time, within scope, and aligned with Customer requirements. Build and maintain project plans, timelines, baselines, and risk registers. Lead weekly cadence meetings with executive stakeholders and provide dashboard summaries on project and portfolio progress. Manage internal and external resource coordination, meeting scheduling, agendas, and detailed post-meeting minutes across all active engagements. Maintain the Hercules Enterprise Playbook, including review of implementation guides, user manuals, and internal process documentation. Customer Deployment and Configuration Lead AI Assisted Customer Post Sales Discovery sessions to uncover gaps with current onboarding plans Act as the technical liaison between our engineering teams and DevOps Team for our SAAS based solution and the Customer’s IT organization, developing an intimate understanding of each customer’s technical capabilities, and constraints. Work with Customer to understand their desire for specific configuration options and provide insight to Product on any changes that may be required. Coordinate deployment timelines between the Customer’s team and internal DevOps/engineering resources, ensuring environment readiness and smooth handoffs at each stage of the implementation. Own the UAT and acceptance testing process with the Customer, ensuring validation criteria are met before go-live and that any gaps are resolved collaboratively with engineering. Customer Success & Adoption Serve as the trusted advisor for your accounts post-deployment—monitoring adoption metrics, conducting health checks, and building joint success plans with Customers. Proactively identify adoption gaps through usage data analysis and develop targeted intervention strategies to maximize the value Customers derive from the platform. Create and deliver Quarterly Business Review packages, including usage analytics, technical improvement roadmaps, and strategic recommendations. Act as the primary liaison between the Customer and our Product team, translating user feedback and friction points into actionable insights for the AI roadmap. Facilitate virtual and on-site training sessions tailored to diverse user groups and their specific workflows. AI Assisted Customer Support & Issue Resolution Directly manage the support queue for accounts in your portfolio during onboarding and beyond, ensuring prompt resolution of technical and functional issues. Leverage internal Hercules AI Agents to perform initial ticket triage, ensuring issues are categorized and routed efficiently before hands-on resolution. Track issues through to resolution within agreed SLAs, and follow up to ensure systems are fully functional post-fix. Process Improvement & AI-Driven Automation Continuously identify opportunities to streamline and automate administrative tasks across all four functional areas using AI tools, scripting, and workflow automation. Design and implement process improvements for onboarding playbooks, support triage, adoption reporting, and internal documentation—reducing manual effort and increasing quality. Champion the use of AI to augment your own work: automated meeting summaries, intelligent ticket routing, predictive adoption analytics, self-service training content, and more. Develop and maintain standard operating procedures, desk procedures, and best practices documentation for the consolidated role. Contribute to a culture of operational excellence by measuring your own processes and iterating toward faster, more reliable Customer outcomes. Qualifications Experience & Background 7–12 years of combined experience spanning at least two of the following: project management, technical implementation/deployment, customer success, or technical support in an enterprise SaaS environment. Demonstrated track record managing complex enterprise onboarding engagements involving multiple stakeholders, IT security reviews, and corporate change management. Hands-on experience deploying or supporting enterprise software Experience building and executing customer success strategies including health scoring, adoption analysis, QBR programs, and retention plays. Technical Aptitude A functional understanding of how LLM-based software operates. You don’t need to be a data scientist, but you must be able to explain how our models process data and deliver value to non-technical stakeholders. Advanced proficiency in project management and collaboration tools (e.g., Smartsheet, Jira, MS Project, MS Teams, Slack). Comfort navigating enterprise IT environments—you understand networking basics, SSO configurations, API integrations, and can hold your own in a technical conversation with a Customer’s IT team. Firm understanding of cloud-based SaaS architecture and delivery models, including multi-tenant environments and API-driven integrations. Serve as the final quality gate for client-facing technical documentation and help desk materials, providing actionable feedback to product and engineering teams and contributing content enhancements when needed. Ability to independently produce high-quality training materials and client-facing presentations tailored to diverse audiences and workflows. Experience building automation using AI/LLM tools for operational workflows (e.g., automated reporting, intelligent ticket triage, self-service content generation). Mindset & Soft Skills You are a self-starter who thrives in ambiguity and takes ownership without being asked. Exceptional verbal and written communication skills with the ability to manage executive-level expectations and high-pressure situations with composure. A genuine drive to improve processes—you see friction and think “how do I automate this?” before “that’s just how it works.” Comfortable interfacing directly with complex, multi-divisional, multi-geographical enterprise Customers at the C-suite and director level but equally so with individual job specific contributors Willing to travel to Customer sites as required for go-lives, training, or critical escalations (up to 25%). Nice to Have Experience in staffing, insurance, government, financial services Familiarity with containerized deployment models (Kubernetes, Docker) PMP, CSM, or equivalent certification. Experience with Salesforce, Zendesk, Totango, or similar CRM/CS platforms. Some past experience operating in a high stakes customer support organization Location & Logistics This is a hybrid position. Periodic travel to Customer sites and company offices will be required. Salary Range $165,000 - $230,000

Full job record

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Providerrippling
Provider Job Key128235cd-5934-444c-aba2-f553d1e45948
TitleSr. Customer Delivery Manager
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Statusactive
Activeyes
Location TextCampbell, CA, United States
DepartmentCustomer Office
Team—
Employment Typefull_time
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CountryUnited States
RegionCA
CityCampbell
Salary RawSalary Range $165,000 - $230,000
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First Seen At2026-05-29 07:15:21Z
Last Seen At2026-06-06 08:45:16Z
Last Checked At2026-06-06 08:45:16Z
Last Changed At2026-06-06 08:45:16Z
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Source Posted At2026-04-09 17:29:35Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We’re</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">looking for a rare blend of operator and strategist—someone who can own the full Customer lifecycle from first deployment to long-term success, and who is energized by the challenge of doing it better every time. This is not a siloed role. You will serve as the single point of accountability across project delivery, technical deployment, customer success, and frontline support for your portfolio of enterprise accounts.&nbsp;</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">This role was intentionally designed to</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">consolidate</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">what have traditionally been four separate functions—Project Management, Implementation/Deployment Engineering, Customer Success, and Technical Support—into one senior individual contributor who can move fluidly across all of them.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">You’ll</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">plan the project, configure the deployment, train the users,</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">monitor</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">adoption, and troubleshoot issues—all while continuously</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">identifying</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">ways to automate and improve the process through AI tooling and operational excellence.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Project Governance &amp; Delivery</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Own the end-to-end onboarding journey for enterprise Customers, ensuring AI deployments are delivered on time, within scope, and aligned with Customer requirements.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Build and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">maintain</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">project plans, timelines, baselines, and risk registers. Lead weekly cadence meetings with executive stakeholders and provide dashboard summaries on project and portfolio progress.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Manage internal and external resource coordination, meeting scheduling, agendas, and detailed post-meeting minutes across all active engagements.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Maintain the Hercules Enterprise Playbook, including review of implementation guides, user manuals, and internal process documentation.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Customer Deployment and Configuration</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Lead AI Assisted Customer Post Sales Discovery sessions to uncover gaps with current onboarding plans</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Act as the technical liaison between our engineering teams and DevOps Team for our SAAS based solution and the Customer’s IT organization, developing an intimate understanding of each customer’s technical capabilities, and constraints.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Work with Customer to understand their desire for specific configuration options and provide insight to Product on any changes that may be</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">required.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Coordinate deployment timelines between the Customer’s team and internal DevOps/engineering resources, ensuring environment readiness and smooth handoffs at each stage of the implementation.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Own the UAT and acceptance testing process with the Customer, ensuring validation criteria are met before go-live and that any gaps are resolved collaboratively with engineering.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Customer Success &amp; Adoption</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serve as the trusted advisor for your accounts post-deployment—monitoring adoption metrics, conducting health checks, and building joint success plans with Customers.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Proactively</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">identify</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">adoption gaps through usage data analysis and develop targeted intervention strategies to maximize the value Customers derive from the platform.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Create and deliver Quarterly Business Review packages, including usage analytics, technical improvement roadmaps, and strategic recommendations.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Act as the primary liaison between the Customer and our Product team, translating user feedback and friction points into actionable insights for the AI roadmap.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Facilitate virtual and on-site training sessions tailored to diverse user groups and their specific workflows.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">AI Assisted</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;</span><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Customer</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;</span><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Support &amp; Issue Resolution</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Directly manage the support queue for accounts in your portfolio during onboarding and beyond, ensuring prompt resolution of technical and functional issues.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Leverage internal Hercules AI Agents to perform initial ticket triage, ensuring issues are categorized and routed efficiently before hands-on resolution.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Track issues through to resolution within agreed</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">SLAs, and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">follow up to ensure systems are fully functional post-fix.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Process Improvement &amp; AI-Driven Automation</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Continuously</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">identify</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">opportunities to streamline and automate administrative tasks across all four functional areas using AI tools, scripting, and workflow automation.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Design and implement process improvements for onboarding playbooks, support triage, adoption reporting, and internal documentation—reducing manual effort and increasing quality.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Champion the use of AI to augment your own work: automated meeting summaries, intelligent ticket routing, predictive adoption analytics, self-service training content, and more.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Develop and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">maintain</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">standard operating procedures, desk procedures, and best practices documentation for the</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">consolidated</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">role.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Contribute to a culture of operational excellence by measuring your own processes and iterating toward faster, more reliable Customer outcomes.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Experience &amp; Background</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">7–12 years of combined experience spanning at least two of the following: project management, technical implementation/deployment, customer success, or technical support in an enterprise SaaS environment.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Demonstrated</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">track record</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">managing complex enterprise onboarding engagements involving multiple stakeholders, IT security reviews, and corporate change management.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Hands-on experience deploying or supporting enterprise software</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience building and executing customer success strategies including health scoring, adoption analysis, QBR programs, and retention plays.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Technical Aptitude</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">A functional understanding of how LLM-based software</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">operates. You</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">don’t</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">need to be a data scientist, but you must be able to explain how our models process data and deliver value to non-technical stakeholders.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Advanced</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">proficiency</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">in project management and collaboration tools (e.g., Smartsheet, Jira, MS Project, MS Teams, Slack).</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Comfort navigating enterprise IT environments—you understand networking basics, SSO configurations, API integrations, and can hold your own in a technical conversation with a Customer’s IT team.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Firm understanding of cloud-based SaaS architecture and delivery models, including multi-tenant environments and API-driven integrations.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serve as the final quality gate for client-facing technical documentation and help desk materials, providing actionable feedback to product and engineering teams and contributing content enhancements when needed.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to independently produce high-quality training materials and client-facing presentations tailored to diverse audiences and workflows.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience building automation using AI/LLM tools for operational workflows (e.g., automated reporting, intelligent ticket triage, self-service content generation).</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Mindset &amp; Soft Skills</strong></b><span style=\"color:rgb(27,79,114);font-size:14pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">You are a self-starter who thrives in ambiguity and takes ownership without being asked.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Exceptional verbal and written communication skills with the ability to manage executive-level expectations and high-pressure situations with composure.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">A genuine drive to improve processes—you see friction and think “how do I automate this?” before “that’s just how it works.”</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Comfortable interfacing directly with complex, multi-divisional, multi-geographical enterprise Customers at the C-suite and director level but equally so with individual job specific contributors</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Willing to travel to Customer sites as</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">required</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">for go-lives, training, or critical escalations (up to 25%).</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Nice to Have</strong></b><span style=\"color:rgb(27,79,114);font-size:18pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience in staffing, insurance, government, financial services</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Familiarity with containerized deployment models (Kubernetes, Docker)&nbsp;</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">PMP, CSM, or equivalent certification.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience with Salesforce, Zendesk,</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">Totango, or similar CRM/CS platforms.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Some</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">past experience</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">operating</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">in a high</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">stakes</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">customer support organization</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Location &amp; Logistics</strong></b><span style=\"color:rgb(27,79,114);font-size:18pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">This is a hybrid position. Periodic travel to Customer sites and company offices will be</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">required.</span><span style=\"color:rgb(28,28,28);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Salary Range</strong></b><span style=\"color:rgb(27,79,114);font-size:18pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">$165,000 - $230,000 </span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Hercules</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Hercules helps finance and operations leaders solve problems that are too complex, large-scale, or time-consuming for human teams to manage alone. Its platform automates the validation and verification of data across millions of high-volume, rules-based transactions, improving billing accuracy, reducing costs, and accelerating cash flow. Built on a modular, multi-AI agent architecture, Hercules delivers industry-specific solutions for staffing, insurance, government, and financial services. Its accuracy and consistency enable enterprises to achieve levels of precision and speed that were previously out of reach.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Headquartered in the United States, Hercules also has offices in the United Kingdom, Armenia, Canada, and Portugal.&nbsp;</span></p>"
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