Customer Service Specialist

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  "location": {
    "raw": "Laurens, SC, US",
    "city": "Laurens",
    "region": "SC",
    "country": "United States",
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      "region": "SC",
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    "countries": [
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  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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    "datePosted": "2026-05-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>In compliance with established policies and procedures, this customer service position completes a wide variety of high quality customer service requests presented to our on-site Customer Contact Center team through phone, chat, secure message and email. Tasks are similar to those performed in a branch office, with emphasis on First Contact Resolution, while managing risk for the bank and the customer, consistently delivering high-quality customer service.</p>\n<h2>What You’ll Do</h2>\n<ul>\n <li>Completes requests including but not limited to processing of check orders, stop payments, account maintenance, check and statement </li>\n <li>Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc.</li>\n <li>Supports and or resolves complex debit card issues</li>\n <li>Online/Mobile Banking, and Bill Pay support/troubleshooting for both consumer and business customers </li>\n <li>Meets and or exceeds personal scorecard goals which contribute to the overall goals of the department</li>\n <li>Provides exceptional customer service by creating a positive experience for each customer on all support channels</li>\n <li>Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as “The Bank that Service Built”</li>\n <li>May assist with mentoring teammates and creating and/or contributing to training resource material</li>\n <li>Supports customer channels, including but not limited to, email, chat, secure message, and email in addition to the telephone</li>\n <li>May include developing a ‘specialized’ support niche as a Subject Matter Expert in one or more areas of support</li>\n <li>May include actively seeking, referring and/or sales of bank product and services that align customer needs with UCB’s products and services</li>\n <li>Successfully completes all training as assigned by the Customer Contact Center and or UCB</li>\n <li>Maintains thorough knowledge of all bank products & services</li>\n <li>Keeps absences to a minimum understanding the interdependence each person has on the other to meet and or exceed team performance goals and objectives.</li>\n <li>Other duties as assigned</li>\n</ul>\n<h2>Requirements For Success</h2>\n<ul>\n <li>High school diploma or equivalent required; Bachelor’s degree in a relevant field of work or an equivalent combination of education and work related experience preferred  </li>\n <li>1-3 years of banking, bank operations, retail or customer service experience required\n  <ul>\n   <li>1 – 3 years’ experience in one or more bank operations functions preferred</li>\n   <li>1 – 3 years’ experience in retail or commercial banking preferred</li>\n  </ul></li>\n <li>Previous Contact Center experience in any professional work environment a plus</li>\n <li>Experience with email, chat or other forms of electronic communication preferred</li>\n <li>Bilingual and/or fluent in Spanish both verbal and written a plus</li>\n <li>Able to work a set or rotating schedule that may include evenings and Saturdays</li>\n <li>Proficient in Microsoft Office programs with ability to operate standard office equipment</li>\n <li>Possess excellent interpersonal and communication skills</li>\n <li>Has a passion for delivering superior customer service</li>\n <li>Deliver professional and welcoming telephone etiquette and skills; ability to maintain a friendly, cheerful and courteous demeanor throughout the work day</li>\n <li>Strong verbal and written communication skills</li>\n <li>Strong computer and technology skills</li>\n <li>Ability to thrive in a high call volume, fast paced work environment</li>\n <li>Skilled at handling and navigating customer complaints</li>\n <li>Ability to closely and accurately follow established processes and procedures</li>\n <li>Self-starter</li>\n <li>Team building and collaboration skills; ability to work well in a team environment</li>\n <li>Ability to multi-task</li>\n <li>Strong emphasis on details and accuracy or work</li>\n <li>Strong analytical and problem solving skills with demonstrated capacity for sound judgment</li>\n <li>Ability to make informed decisions quickly and execute those decisions with confidence; ability to troubleshoot issues and provide solutions</li>\n <li>Committed to achieving individual performance goals set forth by leadership to ensure that the team meets or exceeds its goals</li>\n <li>Successfully complete all Contact Center training programs including but not limited to BVS courses, periodic quizzes, etc.</li>\n <li>Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc. </li>\n</ul>\n<h2>Conditions of Employment</h2>\n<p>Must be able to pass a criminal background & credit check.</p>\n<p> </p>\n<p><strong>FLSA Status</strong></p>\n<p>Non-Exempt</p>\n<p> </p>\n<p><strong>SUPERVISORY RESPONSIBILITY</strong></p>\n<p>This position has no direct reports.</p>\n<p> </p>\n<p> </p>\n<p><strong>POSITION TYPE</strong></p>\n<p>This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.</p>\n<p> </p>\n<p><strong>TRAVEL</strong></p>\n<p>This position may require up to 25% travel.</p>\n<p><strong> </strong></p>\n<p><strong>OTHER</strong></p>\n<p>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</p>\n<p> </p>\n<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<h2>Pay Range</h2>USD $32,146.00 - USD $45,185.00 /Yr.",
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          "@type": "PostalAddress",
          "postalCode": "29360",
          "addressRegion": "SC",
          "streetAddress": "922 E Main Street",
          "addressCountry": "US",
          "addressLocality": "Laurens",
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    "validThrough": "2027-05-18T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "United Community Bank",
      "@type": "Organization",
      "sameAs": "www.ucbi.com"
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    "occupationalCategory": "Bank Support & Deposit Operations"
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