Customer Enablement Specialist | Fully Remote US

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{
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        "jobDescription": {
          "text": "<p>Hirevue is the global leader in video interviewing, assessments, and AI-driven hiring solutions, trusted by global enterprise organizations to transform how they find, assess, and hire talent. Our customers are sophisticated, high-stakes, and deeply invested in getting the most from our platform, and we are equally invested in them.<br>\nLet's be direct about what this role is and isn't. We are not looking for someone to record tutorial videos and write knowledge base articles. We are looking for someone who thinks in systems, builds in AI, and designs enablement the way modern technology should work: intelligent, automated, scalable, and deeply human in its impact.</p><p><br>\nThe Customer Enablement Specialist will build Hirevue's customer enablement function using an AI-first, agent-driven approach - creating automated workflows, intelligent touchpoints, and self-serve experiences that meet customers where they are and move them forward. You'll also engage directly with customers, and support the strategic programs that anchor our most important relationships.</p><p><br>\nThis is not a support or service delivery role. Where other teams focus on implementation, issue resolution, and operational execution, this person focuses on what comes after: driving adoption, deepening product value, and building systems that make customers genuinely successful at scale.</p><p><br>\nYou will work directly with the Chief Evangelist across Customer Success, Solution Architecture, and Renewals. What you build will be seen, used, and valued&#xa0; by customers and by Hirevue.</p><p><strong>WHAT YOU'LL DO</strong></p><p><strong>AI-First Customer Enablement </strong></p><ul><li>Design and build Hirevue's customer enablement function using an agent-based, automated approach</li><li>Build AI-powered workflows that deliver education, guidance, and nudges to the right customers at the right moment in their journey</li><li>Create intelligent self-serve experiences that feel personal at scale, so customers get what they need without waiting for a human to show up</li><li>Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption</li><li>Continuously test, iterate, and improve, treating enablement like a product, not a project</li></ul><p><strong>Direct Customer Engagement</strong></p><ul><li>Show up directly for customers - delivering sessions, facilitating conversations, and being the kind of expert customers trust and come back to</li><li>Be a proactive point of contact across our broader customer base, reaching out before customers know they need you</li><li>Identify adoption signals, risk indicators, and expansion opportunities</li><li>Represent Hirevue with warmth and expertise in every interaction, from a first-time product question to a strategic conversation with a senior stakeholder</li></ul><p><strong>Customer Programs Support</strong></p><ul><li>Program Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program</li><li>Sustain connections with key customers between formal touchpoints, keeping relationships warm and meaningful</li><li>Support the Chief Evangelist in preparing for and executing senior customer engagements, bringing continuity and context to every interaction</li><li>Keep strategic programs running smoothly, because the best customer experiences don't happen by accident</li></ul>",
          "title": "Job Description"
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          "text": "<p><strong>WHAT WE'RE LOOKING FOR</strong></p><p>The right person for this role is technically fluent and customer-obsessed in equal measure. You are early in your career but think like a builder.&#xa0; You have opinions about AI tools, automation workflows, and how technology should serve people. You are equally at home designing an agent-based workflow as you are delivering a training session to a room full of HR leaders.</p><ul><li><strong>You build with AI.</strong> You know your way around AI tools, agent frameworks, and automation platforms - and you're energized by applying them to real customer problems, not just experimenting for its own sake.</li><li><strong>You think in systems.</strong> You don't see a customer education problem and think \"I'll write a guide.\" You think \"how do I design this so it scales, adapts, and works without me in the room.\"</li><li><strong>You are energized by customers.</strong> Getting on a call, delivering a training, facilitating a conversation -&#xa0; this is where you do your best work, not something you tolerate between building sessions.</li><li><strong>You are proactive by nature.</strong> You don't wait for customers to raise their hand. You design systems that get there first, and you show up personally when it matters.</li><li><strong>You communicate with confidence and warmth.</strong> You can explain a complex AI workflow to a non-technical HR leader and make it feel simple. Range matters here.</li><li><strong>You are a builder.</strong> The greenfield nature of this role excites you. You don't need a playbook handed to you - you write it, automate it, and improve it.</li><li><strong>You are comfortable with ambiguity.</strong> This role will evolve. You'll help shape what it becomes and you'll be better for it.</li></ul><p><br>\n<strong>BACKGROUND THAT TRANSLATES WELL</strong><br>\nWe are open to candidates from a range of backgrounds. What unites strong candidates is technical fluency, customer orientation, and a builder's mindset. These profiles tend to thrive:</p><ul><li>TA technology, HR tech implementation, or HR tech consulting - you know how these tools work and how practitioners actually use them</li><li>Sales or CS enablement with hands-on experience building automated workflows and AI-powered content delivery</li><li>RevOps or customer operations with a strong customer-facing component and a habit of building systems instead of just running them</li><li>Early-career generalists who have taught themselves to build with AI tools and happened to land in a customer-facing or consulting role</li><li>Solution Architecture or pre-sales professionals drawn to the post-sale world and excited to build the infrastructure that makes customers successful</li></ul>",
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          "text": "<p>Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI,&#xa0;Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.</p>",
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          "text": "<p><strong>Why This Role?</strong></p><ul><li><strong>You will build something that doesn't exist.</strong> This function is greenfield. What you design and build will define how Hirevue's customers experience enablement for years.</li><li><strong>AI-first from day one.</strong> You won't be asked to retrofit AI into an existing program. You'll design the program with AI at the center — a rare opportunity.</li><li><strong>Direct access and visibility.</strong> Reporting to the Chief Evangelist, you'll see how enterprise customer strategy is shaped and have a seat at the table where it happens.</li><li><strong>Customers will know your name.</strong> This isn't a behind-the-scenes role. You'll build real relationships with real people at some of the world's most recognized companies.</li><li><strong>A mission worth showing up for.</strong> Hirevue is changing how organizations hire — making it faster, fairer, and more human. You'll help the customers driving that change feel supported every step of the way.</li></ul><p><strong>Why Hirevue?</strong></p><p>All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.&#xa0;</p><p>Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity &amp; Adoption | 401K match</p><p>Click Here for&#xa0;<a href=\"https://c.smartrecruiters.com/sr-company-attachments-prod/528a5b14e4b0cd66086e553e/024d07a5-7d49-48c3-9738-bbbfadaa971b?r=s3\" rel=\"noopener noreferrer\">US Benefits</a></p><p><strong>This position is a work-from-home role.</strong> The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.</p><p>Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.</p><p><em>Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.</em></p><p><em>Hirevue is NOT currently hiring in:</em></p><p><em>AK, HI, IA, ME, MS, NM or WV.</em></p><p><em>#remote-us</em></p>",
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