Service Delivery Technician I - Rockfalls

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    "jobTitle": "Service Delivery Technician I - Rockfalls",
    "location": "Rock Falls Office - Rock Falls, IL 61071",
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    "description": "<h3><span style=\"font-size:14pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#5b2087;\">Overview</span></span></span></h3>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\">The Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline <strong>customer-facing</strong> member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction.&nbsp;</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\">This position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois.&nbsp;</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-size:11pt;\">Reports To:</span></u></strong><span style=\"font-size:11pt;\">&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Delivery Technician Supervisor</span></span></span></p>\r\n\r\n<p style=\"margin-left:144px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:144px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-size:11pt;\">Department:</span></u></strong><span style=\"font-size:11pt;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Field Operations</span></span></span></p>\r\n\r\n<p style=\"margin-left:144px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:144px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-size:11pt;\">Job Status:</span></u></strong><span style=\"font-size:11pt;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Non-Exempt</span></span></span></p>\r\n\r\n<p style=\"margin-left:144px;\">&nbsp;</p>\r\n\r\n<h3><span style=\"font-size:14pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#5b2087;\">Responsibilities:</span></span></span></h3>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-size:10pt;\"><span>Technical Installation &amp; Support</span></span></strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Perform FTTH fiber installations and some service repair calls at residential locations.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Troubleshoot basic fiber drop issues and connectivity problems.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Understand and apply basic electronics, connectivity principles, and diagnostic procedures.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-size:10pt;\"><span>Field Operations &amp; Safety</span></span></strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Ability to competently climb ladders on poles and other network elements.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Safely lift, carry, and maneuver equipment of 75+ pounds with or without assistance.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Maintain company truck, tools, and personal safety gear per operational and safety guidelines.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Work outdoors in various weather conditions, including rain, snow, heat, and ice.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Operate a company vehicle safely between job sites and in accordance with company policy.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-size:10pt;\"><span>Customer Interaction &amp; Communication</span></span></strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Interact professionally and courteously with customers during all service calls.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Explain service details, billing, and equipment features; answer related questions.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Support the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues.&nbsp;&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>De-escalate and resolve repeat customer concerns and service complaints.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Promote Surf Internet products and services to generate upgrades or additional accounts.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-size:10pt;\"><span>Operational Support</span></span></strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Monitor job schedules, receive updates, and communicate using CRM and field service software.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Prepare daily work assignments by requisitioning equipment and loading the service vehicle.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Provide accurate, timely updates and documentation of service tickets and job statuses.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Participate in regular team meetings, training sessions, and cross-department communications.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span>Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations.&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><br />\r\n&nbsp;</p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Service Delivery Technician I - Rockfalls\",\"identifier\":\"J0QY85163070\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A66D4549B48740852D110830E9085D10/jobs/163070\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A66D4549B48740852D110830E9085D10\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":25.75,\"maxValue\":28,\"unitText\":\"\"}},\"datePosted\":\"2026-05-19\",\"description\":\"Job DetailsJob Location: Rock Falls Office - Rock Falls, IL 61071Education Level: High SchoolSalary Range: $25.75 - $28.00 HourlyTravel Percentage: Road WarriorOverview\\r\\n\\r\\nThe Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer-facing member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction.&nbsp;\\r\\n\\r\\nThis position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReports To:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Delivery Technician Supervisor\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Field Operations\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Non-Exempt\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\nTechnical Installation &amp; Support&nbsp;\\r\\n\\r\\n\\r\\n\\tPerform FTTH fiber installations and some service repair calls at residential locations.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tConduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tAbility to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tTroubleshoot basic fiber drop issues and connectivity problems.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tUnderstand and apply basic electronics, connectivity principles, and diagnostic procedures.&nbsp;\\r\\n\\r\\n\\r\\nField Operations &amp; Safety&nbsp;\\r\\n\\r\\n\\r\\n\\tAbility to competently climb ladders on poles and other network elements.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tSafely lift, carry, and maneuver equipment of 75+ pounds with or without assistance.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tMaintain company truck, tools, and personal safety gear per operational and safety guidelines.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tWork outdoors in various weather conditions, including rain, snow, heat, and ice.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tOperate a company vehicle safely between job sites and in accordance with company policy.&nbsp;\\r\\n\\r\\n\\r\\nCustomer Interaction &amp; Communication&nbsp;\\r\\n\\r\\n\\r\\n\\tInteract professionally and courteously with customers during all service calls.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tExplain service details, billing, and equipment features; answer related questions.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tSupport the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues.&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tDe-escalate and resolve repeat customer concerns and service complaints.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tPromote Surf Internet products and services to generate upgrades or additional accounts.&nbsp;\\r\\n\\r\\n\\r\\nOperational Support&nbsp;\\r\\n\\r\\n\\r\\n\\tMonitor job schedules, receive updates, and communicate using CRM and field service software.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tPrepare daily work assignments by requisitioning equipment and loading the service vehicle.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tProvide accurate, timely updates and documentation of service tickets and job statuses.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tParticipate in regular team meetings, training sessions, and cross-department communications.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tAdhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\nQualificationsQualifications\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tValid driver&rsquo;s license with an acceptable driving record.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tAbility to lift and maneuver objects 75+ lbs. regularly.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tWillingness to travel up to 100% of the time across the service region.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tComfortable working at elevated heights and in adverse weather conditions.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tStrong self-management, problem-solving, and customer service skills.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tExperience with CRM software, Google Docs, and basic computer tools.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tMust be able to work flexible schedules, including weekends and on-call rotations.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tRegular, consistent, and punctual attendance is essential.&nbsp;\\r\\n\\r\\n\",\"responsibilities\":\"Overview\\r\\n\\r\\nThe Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer-facing member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction.&nbsp;\\r\\n\\r\\nThis position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReports To:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Delivery Technician Supervisor\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Field Operations\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Non-Exempt\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\nTechnical Installation &amp; Support&nbsp;\\r\\n\\r\\n\\r\\n\\tPerform FTTH fiber installations and some service repair calls at residential locations.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tConduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tAbility to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tTroubleshoot basic fiber drop issues and connectivity problems.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tUnderstand and apply basic electronics, connectivity principles, and diagnostic procedures.&nbsp;\\r\\n\\r\\n\\r\\nField Operations &amp; 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