Customer Care Associate

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    "description": "<p>The <strong>Customer Care Associate (Seasonal)</strong> role is an exciting opportunity to play a key part in strengthening the human-animal bond at one of the oldest animal welfare organizations in the country.  </p>\n\n<p><br />\nThe <strong>Customer Care Associate (CCA)</strong> is responsible for providing the highest quality customer care for all clients that visit, email, or call East Bay SPCA. Our CCAs provide a welcoming first impression of our organization and, through exceptional customer service, help families find their new animal companions. Customer Care Associates are skilled at offering individualized care for all clients who contact us for assistance with their animal-related needs. The CCA is also responsible for basic animal care (feeding and cleaning) and disease control in all assigned animal habitats and kennels.  </p>\n\n<p><br />\nEast Bay SPCA is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. Our mission is to transform the lives of cats and dogs by enriching the human-animal bond through respected and accessible expertise. Established in 1874, East Bay SPCA has a long history of compassionate care and receives no funding from any national organizations. You can find more information about East Bay SPCA on our website at www.eastbayspca.org. </p>\n\n<p><br />\n<strong>Category:</strong> Seasonal; Non-exempt <br />\n<strong>Location</strong>: Oakland <br />\n<strong>Reports to:</strong> Customer Care Supervisor/Shelter Operations Director  </p>",
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Requires the ability to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over.</li>\n\t<li>Weekend work required; must be available to work evenings, holidays, and occasional overtime as needed.</li>\n\t<li>Animal contact and related injuries, including bites and scratches, may occur. May occasionally handle sick, injured, or deceased pets.</li>\n\t<li>Noise exposure varies and often includes uncontrolled barking and other animal vocalizations.</li>\n\t<li>Animal waste contact, smells, and visual exposure are prevalent.</li>\n\t<li>May be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance.</li>\n\t<li>Must be able to push and/or pull over 50 pounds occasionally.</li>\n\t<li>Frequent standing, walking, bending, twisting, crouching, kneeling, and stooping.</li>\n\t<li>Eligible and approved drivers may transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicle provided or mileage reimbursement if using personal vehicle).</li>\n</ul>\n\n<p> </p>\n\n<p> </p>",
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