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    "requisitionDescription": "<div><div><div><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-family: georgia, serif; font-size: 14px;\">Title: </span></strong><span style=\"color: rgb(14, 16, 26); font-family: georgia, serif; font-size: 14px;\">System Application Engineer&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Location:</strong> Teaneck, NJ&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\">&nbsp;</span></p><p data-pasted=\"true\"><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Position Summary:</strong> Hanwha Vision America (HVA), an affiliate of the Hanwha Group, a Fortune Global 500 company, is an industry-leading provider of advanced network video surveillance products. These include IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals, including transportation, education, retail, banking, healthcare, hospitality, airports, utilities, and critical infrastructure.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(14, 16, 26); font-family: georgia, serif; font-size: 14px;\">Hanwha Vision America seeks a highly experienced</span><span style=\"font-family: georgia, serif; font-size: 14px;\"> System Application Engineer to join our support team. In this position, you&rsquo;ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. You&rsquo;ll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Key Responsibilities:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Technical<ul style=\"margin-bottom: 0in; margin-top: 0in; font-family: initial; font-size: initial;\" type=\"circle\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers<ul style=\"margin-bottom: 0in; margin-top: 0in; font-family: initial; font-size: initial;\" type=\"square\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Writing Sample required</li></ul></li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Test, document, and deploy workarounds for fixes in development</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Update and manage the issue log</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Own complex support cases for business-critical customers</li></ul></li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Training<ul style=\"margin-bottom: 0in; margin-top: 0in; font-family: initial; font-size: initial;\" type=\"circle\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Serve as Subject Matter Expert regarding the Hanwha Vision product line,</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration</li></ul></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Qualifications:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Previous Experience in customer/end-user-facing roles</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Korean Language required</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Ability to travel on short notice. Travel (15-25%)</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Excellent understanding and troubleshooting capabilities of intricate network-based security systems</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Proven Aptitude in Root Cause Analysis</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Excellent ability to communicate complex ideas both verbally and in writing</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Certifications in&nbsp;<ul style=\"margin-bottom: 0in; margin-top: 0in; font-family: initial; font-size: initial;\" type=\"circle\"><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">CCNA/CCNE/Network +</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Linux +</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">ASW or other Cloud Certification</li></ul></li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">In-depth knowledge of Incident and Problem management</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">Self-motivated and proven time management capabilities</li><li style=\"margin: 0in 0in 0.0001pt; font-size: 14px; font-family: georgia, serif; color: rgb(14, 16, 26);\">3-5 years&rsquo; experience supporting IP-based security systems or a related industry preference</li></ul><p><br></p><p data-pasted=\"true\"><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Physical Demands:</strong></span></p><ul type=\"disc\"><li style=\"font-family: georgia, serif; font-size: 14px;\">&nbsp;<strong>Sitting/Travel:</strong> The role requires extended periods of sitting, including time spent traveling by car or plane, attending meetings, and working on a laptop or mobile devices while in offices, client locations, or remote settings. The position also involves periods of standing and walking during client visits and events.</li></ul><p><em><span style=\"font-size: 12px;\">Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</span></em></p><p>&nbsp;</p></div></div></div>\n",
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