Customer Success Agent

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  "source_hash": "0692272fdc2a630f53d0e03a74664174c8677d080b81391610e7d75a4bb1353c",
  "last_changed_at": "2026-05-30T05:58:05.474Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Mount Pleasant, South Carolina, 29464, United States",
    "city": "Mount Pleasant",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": 15,
  "inferred_at": "2026-06-22T11:07:49.192Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Mount Pleasant, South Carolina, 29464, United States",
      "city": "Mount Pleasant",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "68",
    "isRemote": null,
    "location": {
      "city": "Mount Pleasant",
      "state": "South Carolina"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18583",
    "locationType": "0",
    "jobOpeningName": "Customer Success Agent",
    "departmentLabel": "1. Customer",
    "employmentStatusLabel": "PT/FT"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Mount Pleasant",
      "state": "South Carolina",
      "postalCode": "29464",
      "addressCountry": "United States"
    },
    "datePosted": "2023-06-07",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: #6bbee8; font-size: 28px; font-weight: 900;\">Customer Success Agent</span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px;\">Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these people, both virtually &amp; in person. They identify needs, respond to inquiries, and collaborate with internal departments to optimize the entire Heirloom experience. CSAs provide timely responses to telephone calls, emails, and other correspondence. Successful candidates are competent, conversational, and compassionate to serve others.  </span></p>\n<p><br></p>\n<p><span style=\"color: #2b90d6; font-size: 22px; font-weight: 800;\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 16px;\">Navigate HubSpot for timely Customer Relationship Management (CRM)</span><br></li>\n<li><span style=\"font-size: 16px;\">Process in person Point of Sale (POS) and internet orders in Shopify</span></li>\n<li><span style=\"font-size: 16px;\">Guide contacts on a buyer’s journey, as the hero to their friends and family</span></li>\n<li><span style=\"font-size: 16px;\">Listen empathetically to the contact’s problems and suggest Heirloom solutions</span></li>\n<li><span style=\"font-size: 16px;\">Communicate with contacts to elevate their status from Leads to Evangelists</span><br></li>\n<li><span style=\"font-size: 16px;\">Advise Heirloom leadership on trends, special inquiries, and potential new products</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #2b90d6; font-size: 22px; font-weight: 800;\">Skills</span></p>\n<ul>\n<li><span style=\"font-size: 16px;\">Proven 2+ years experience in sales or customer service</span></li>\n<li><span style=\"font-size: 16px;\">Proven 1+ years experience in CRM (or comparable digital system)</span></li>\n<li><span style=\"font-size: 16px;\">Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus</span></li>\n<li><span style=\"font-size: 16px;\">Strong communication skills; Spanish or French language a plus</span></li>\n<li><span style=\"font-size: 16px;\">Excellent empathy and listening skills a priority</span></li>\n<li><span style=\"font-size: 16px;\">Good organizational and learning skills required</span></li>\n<li><span style=\"font-size: 16px;\">Assertiveness and confidence necessary for success</span></li>\n<li><span style=\"font-size: 16px;\">High school diploma or GED; BS/BA in business a plus</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #2b90d6; font-size: 22px; font-weight: 800;\">Details</span></p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Opportunity for hybrid (in person &amp; remote) work.</span></li>\n<li><span style=\"font-size: 16px;\">Contract, intern, part-time, full-time, and equity positions considered.</span></li>\n<li><span style=\"font-size: 16px;\">Compensation starts at $15.00/hour.  Benefits available for full-time employment.</span></li>\n</ul>",
    "compensation": "15.00 Per Hour",
    "departmentId": "18583",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18422",
    "jobOpeningName": "Customer Success Agent",
    "departmentLabel": "1. Customer",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://heirloom.bamboohr.com/careers/68",
    "employmentStatusLabel": "PT/FT"
  }
}