PSP Officer

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      "state": "Limassol"
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    "location": {
      "city": "Limassol",
      "state": "Limassol",
      "postalCode": "3045",
      "addressCountry": "Cyprus"
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    "datePosted": "2026-06-17",
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    "description": "<p>Join our dynamic team at <span style=\"font-weight: bold\">IC Markets</span> as a <span style=\"font-weight: bold\">PSP Officer </span>and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!</p>\n<p> </p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Who We Are: </span></p>\n<p><span style=\"font-weight: bold\">IC Markets</span>, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.</p>\n<p> </p>\n<p><br></p>\n<p><br></p>\n<p> </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do:</span></p>\n<p>The <span style=\"font-weight: bold\">PSP Officer</span> is responsible for supporting the day-to-day operation of the company’s payment infrastructure. The role focuses on payment provider administration, operational monitoring, issue resolution, provider onboarding support and coordination with internal stakeholders to ensure smooth payment processing across all supported channels.</p>\n<p><br></p>\n<p>The role serves as the primary operational contact for payment-related matters and supports the PSP &amp; Banking Manager in maintaining an efficient and reliable payment ecosystem.</p>\n<p><br><br></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For:</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Payment Operations</span></p>\n<ul>\n<li>Monitor payment providers, banking channels and alternative payment methods on a daily basis.</li>\n<li>Track deposit and withdrawal performance across all payment channels.</li>\n<li>Monitor transaction success rates and identify operational issues.</li>\n<li>Escalate provider outages, delays or service disruptions as required.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Provider Management Support</span></p>\n<ul>\n<li>Support onboarding and implementation of new PSPs, banks and payment methods.</li>\n<li>Maintain provider records, contacts, agreements and operational documentation.</li>\n<li>Coordinate provider due diligence requests and periodic reviews.</li>\n<li>Manage day-to-day communication with payment providers.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Incident &amp; Case Management</span></p>\n<ul>\n<li>Investigate payment-related issues and coordinate resolution with providers.</li>\n<li>Track and manage open provider tickets and escalations.</li>\n<li>Liaise with Customer Support, Operations and Finance regarding payment investigations.</li>\n<li>Maintain records of incidents and resolutions.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Reporting &amp; Analysis</span></p>\n<ul>\n<li>Prepare regular reports on payment volumes, provider performance and operational metrics.</li>\n<li>Monitor trends and identify opportunities for improvement.</li>\n<li>Support fee analysis and payment performance reviews.</li>\n<li>Assist with management reporting requirements.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Payment Testing &amp; Implementations</span></p>\n<ul>\n<li>Support testing of new PSP integrations and payment methods.</li>\n<li>Participate in user acceptance testing (UAT) and implementation activities.</li>\n<li>Verify functionality and operational readiness of new payment solutions.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Documentation &amp; Controls</span></p>\n<ul>\n<li>Maintain PSP procedures, operational guides and process documentation.</li>\n<li>Ensure payment inventories and jurisdictional coverage records remain current.</li>\n<li>Support audits, reviews and internal control activities.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Key Performance Indicators</span></p>\n<ul>\n<li>Timely resolution of payment-related incidents.</li>\n<li>Accuracy and completeness of provider documentation.</li>\n<li>Timely completion of onboarding and review activities.</li>\n<li>Provider response and follow-up management.</li>\n<li>Quality of reporting and operational monitoring.</li>\n<li>Successful support of payment implementation projects.</li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li>1–3 years of experience in payments, operations, banking, fintech or financial services.</li>\n<li>Understanding of payment processing and settlement flows.</li>\n<li>Strong organisational and analytical skills.</li>\n<li>Ability to manage multiple stakeholders and priorities.</li>\n<li>Experience within CFD, FX, fintech or online trading environments is advantageous.</li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Working Schedule: </span>On-site, Monday to Friday: 09:00 – 17:00</p>\n<p> </p>\n<p><br></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Competitive Pay</span> – We value <em>you</em>, not just your role. Our compensation reflects the skills and experience you bring to the table.</li>\n<li><span style=\"font-weight: bold\">Career Growth</span> – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.</li>\n<li><span style=\"font-weight: bold\">Work-Life Balance</span> – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.</li>\n<li><span style=\"font-weight: bold\">Wellness &amp; Healthcare</span> – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.</li>\n<li><span style=\"font-weight: bold\">Future Security </span>–<br>We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.</li>\n<li><span style=\"font-weight: bold\">Snack Hub</span> – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.</li>\n<li><span style=\"font-weight: bold\">Lunch on Us</span> – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.</li>\n<li><span style=\"font-weight: bold\">Paid Overtime</span> – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.</li>\n<li><span style=\"font-weight: bold\">Learning &amp; Development</span> – We believe in your potential. Dedicated budgets support your upskilling and curiosity.</li>\n<li><span style=\"font-weight: bold\">Referral Bonus</span> – People matter here. Bring in great talent and get rewarded for growing our community.</li>\n<li><span style=\"font-weight: bold\">Team Spirit</span> – Culture is everything. Join a team that celebrates together through events and team-building activities.</li>\n<li><span style=\"font-weight: bold\">MadBenefits - </span>An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.</li>\n<li><span style=\"font-weight: bold\">Fitness &amp; Recreation</span> – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.</li>\n<li><span style=\"font-weight: bold\">Unwind Fridays</span> – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.</li>\n</ul>\n<p> </p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our culture is built on empathy, respect, and trust, because at the heart of everything we do is </span><em><span style=\"font-weight: bold\">you</span></em><span style=\"font-weight: bold\">.</span></p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Your next big opportunity starts here! </span></p>\n<p><br><br></p>\n<ul>\n<li>Apply now at <a href=\"https://icmarkets.bamboohr.com/careers/192\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">icmarketsbamboohr.com/careers</span></a> and let’s build something incredible together!</li>\n<li>Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.</li>\n</ul>\n<p> </p>",
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