Patient Care Intake Representative - Remote

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  "location": {
    "raw": "Syracuse, NY, US",
    "city": "Syracuse",
    "region": "NY",
    "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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    "url": "https://noble-kphhealthcareservices.icims.com/jobs/15634/patient-care-intake-representative---remote/job",
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    "title": "Patient Care Intake Representative - Remote",
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    "datePosted": "2026-04-30T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Scope of Responsibilities: </strong>Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.</p>\n<p> </p>\n<p><strong>Job Summary:</strong> Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members</li>\n <li>Manage and assist with prescription processing as needed, when not taking patient inbound calls</li>\n <li>Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls</li>\n <li>Directing calls to the correct department, team, or individual based on the assessed patient needs</li>\n <li>Provides resolution to customer service issues to ensure member satisfaction as needed</li>\n <li>Maintain and keep reasonable production as determined by supervisor </li>\n <li>May assist in orienting and training new employees</li>\n <li>Responsible for completing all mandatory and regulatory training programs</li>\n <li>Perform other duties as assigned</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Job Skill Requirements: </strong></p>\n<ul>\n <li>Exceptional phone and listening skills.</li>\n <li>Exceptional written and verbal communication skills</li>\n <li>Excellent computer and keyboarding skills</li>\n <li>Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy </li>\n <li>Technical Proficiency: Understanding and utilizing relevant software, databases, and tools </li>\n <li>Teamwork and Collaboration: Collaborating effectively with other team members </li>\n <li>Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations</li>\n <li>Excellent organizational skills</li>\n</ul>\n<p> </p>\n<p><strong>Educational Requirements:</strong></p>\n<ul>\n <li>Minimum: High School Diploma or GED</li>\n <li>Preferred: Pharmacy technician or related certification</li>\n</ul>\n<p> </p>\n<p><strong>Experience:  </strong></p>\n<ul>\n <li>Experience in a customer service-related field</li>\n <li>Preferred: 6-12 months’ experience as a pharmacy technician</li>\n</ul>\n<p> </p>\n<p><strong>Required </strong>(Mississippi Employees):</p>\n<ul>\n <li>Registered with the State of Mississippi as a Pharmacy Technician </li>\n</ul>",
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          "postalCode": "13206",
          "addressRegion": "NY",
          "streetAddress": "6040 Tarbell Rd.",
          "addressCountry": "US",
          "addressLocality": "Syracuse",
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    "validThrough": "2027-04-30T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "jobLocationType": "TELECOMMUTE",
    "hiringOrganization": {
      "name": "Noble Health Services",
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    "occupationalCategory": "Healthcare"
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