Customer Success Manager

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Tenjin is a leading provider of mobile marketing analytics, empowering app developers and marketers to make data-driven decisions, optimize user acquisition, and maximize monetization. Our platform unifies marketing data from hundreds of sources, offering advanced analytics, attribution, automation, and reporting tools trusted by top mobile publishers worldwide.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">As a YC-backed company, Tenjin is known for its top-notch products, dev-friendliness, and flexible APIs. We work with thousands of mobile apps globally—from indie developers to large publishers—and provide hands-on support to help them scale and grow efficiently. Our team is remote-first and globally distributed, with a strong focus on impact and execution.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Location</span><span style=\"font-family: Arial, sans-serif\">: This is a remote position, Vietnam, Thailand, or Malaysia preferred.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Language Requirement</span><span style=\"font-family: Arial, sans-serif\">: Must be fluent in </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Mandarin Chinese</span><span style=\"font-family: Arial, sans-serif\">, English and Vietnamese.</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are looking for a proactive and analytical Customer Success Manager (CSM) to support our fast-growing customer base—especially developers and marketers in China and other Asian markets. In this role, you will act as a trusted advisor to our customers, helping them get the most out of Tenjin’s platform, optimize their user acquisition performance, and solve complex technical and marketing challenges.</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You’ll work closely with our sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. This is a hands-on role that requires both strategic thinking and attention to detail.Your Responsibilities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Escalate and follow up on technical issues with the product/engineering team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collect product feedback and communicate it back to internal teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support sales with upsell/renewal opportunities through strong customer relationships.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bachelor’s degree in business, marketing, engineering, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Native-level Mandarin and fluent English.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communication, problem-solving, and relationship-building skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong analytical mindset and comfort with dashboards, data, and performance metrics.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work independently and handle multiple customers and priorities at once.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience as a publishing manager or user acquisition manager for mobile games or apps.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiar with MMPs, ad networks, or UA platforms (e.g., AppsFlyer, TikTok Ads, Facebook, Unity, etc.).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prior experience supporting global advertising campaigns or mobile apps.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with SQL or basic data querying.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfortable explaining how SDKs, APIs, and attribution work to non-technical customers.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Tenjin?</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Join a fast-growing, product-led company headquartered in San Francisco, building analytics infrastructure for the world’s top mobile apps.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Operate at the intersection of adtech and martech—helping developers turn data into decisions through attribution, automation, and performance insights.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work on the foundations of the AI era: high-quality data pipelines, measurement infrastructure, and scalable systems powering growth and optimization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with a talented, globally distributed team that values ownership, clarity, and thoughtful execution.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Gain hands-on experience across the full lifecycle of a modern tech company—from APIs and SDKs to customer success and global GTM.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Enjoy competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy.</span></li>\n</ul>",
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