Technical Support Specialist

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          "text": "<p><b><span>Job Description:</span></b></p><p></p><ul><li>The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.</li><li>They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.</li><li>This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.<br /></li></ul><p></p><p><span><b>Tasks and Responsibilities:</b></span></p><ul><li><span>Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.</span></li><li><span>Problem Solving — Diagnose and resolve technical hardware and software issues.</span></li><li><span>Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.</span></li><li><span>Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.</span></li></ul>",
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          "text": "<p><span><b>Basic Qualifications:</b></span></p><ul><li><span>High school diploma</span></li><li><span>Minimal call center experience</span></li><li><span>Minimum 2 year technical experience and/or technical degree</span></li></ul><p><span><br /><b>Additional Qualifications:</b></span></p><ul><li><span>Technical or bachelor&apos;s degree preferred</span></li><li><span>Electrical degree or experience preferred</span></li><li><span>IT Knowledge</span></li><li><span>HVAC experience</span></li><li><span>Experience troubleshooting Internet Service Provider equipment</span></li><li><span>Wireless Networking experience</span></li></ul>",
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          "text": "<p>Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.<br />At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech&apos;s deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.<br /></p>",
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