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Human Services Case Manager

Ae62729b 30c1 4e1c Bce4 E897ec30023c 19000101 000001 · PHILADELPHIA, PA, US, PHILADELPHIA, PA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAe62729b 30c1 4e1c Bce4 E897ec30023c 19000101 000001
TitleHuman Services Case Manager
Normalized title-
Department / team-
LocationPHILADELPHIA, PA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-12-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyAe62729b 30c1 4e1c Bce4 E897ec30023c 19000101 000001
Source692eb3ef-caef-42ed-a27f-bb574be5a625
ATS providerADP Workforce Now Recruiting

Description

PROGRAM SUMMARY To promote community safety through services that reduce drug abuse and violence, as well as to help at-risk youth develop positive alternatives that will return them to the mainstream of society. Since its inception in 1989, PAAN has utilized its expertise to meet these objectives through street-based community outreach and intervention programs. Promote positive transformation through community outreach and creating programs that prevent juvenile delinquency and adult criminality. We focus on job readiness, job training and mentoring. The Community Crisis Intervention Team concept is based on the work of PAAN’s predecessor, Philadelphia’s Crisis Intervention Network. This nationally-recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. The Community Crisis Intervention Program (CCIP) aims to replicate Crisis Intervention Network’s approach to combat today’s community violence. The Model will use credible messengers who are indigenous to Philadelphia’s most violent neighborhoods as outreach workers with the mission of fostering meaningful relationships in these communities, steering those involved in criminal activities into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises. POSITION SUMMARY The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, life skills, job training, employment assistance, parenting and facilitating enrolment in treatment. The AV Intervention Case Manager will focus primary of supporting the following AV program: The Intervention Case Manager (ICM) is responsible for working with clients ages 14-18 who are referred and identified primarily through PDAO. This position requires experience working with high-risk individuals from diverse backgrounds. DIRECT REPORT : This position will report to PAAN’s Director of Human Services. PRIMARY RESPONSIBILITIES: Engage and assist participants who have criminal justice system involvement to facilitate linkage to resources, programs, employment, benefits, etc., and support/ promote a healthy and safer lifestyle. Manage a caseload of 30-35 at risk individuals ages 16-34, and meet with and/or contact these participants a minimum of once per week to review progress and ensure the participant is progressing, and refraining from any criminal activity. Make entries into participants’ weekly contact system. Creating a narrative through case notes for each participant on the case load. These weekly contacts are to create a rapport with the participant that will aide in the overall progress of each participant. Each weekly entry will be accurate case notes and documentation related to the program. Produce accurate and comprehensive documentation of information regarding all participants’ interactions, caseload progress, inter or intra-agency contacts or general information pertinent to a client’s progress. Create weekly plans of action for struggling youth, manage the progressive discipline of each youth on your caseload. Maintain confidentiality obtained through job duties regarding participants’, and outside agencies so that sensitive information is only given on a "need to know" basis, and ensure files are secure to protect the participants’ confidentiality. Conducts risk/need assessments and creates individual goal plans for each assigned participant. Meet weekly with the Human Services Coordinator (HSC), to create this plan, and reassess what is needed for the participant on a constant basis. Make weekly/monthly visits to community participants and partnerships. This position will be an active member of the case manager process, and making homes visits is expected to happen on a regular basis. Other duties as assigned by HSC or HSD. EDUCATION AND QUALIFICATIONS: A high school diploma is required, a bachelor’s degree in human services, criminal justice, social work, education, or other related fields preferred. Minimum of 1-2 years’ experience in case management, or social work. A passion for violence prevention and for serving Philadelphia’s most at-risk neighborhoods. Must possess excellent leadership, problem solving and analytical thinking skills. Must have strong interpersonal and teamwork skills, and can work independently with minimum supervision; Must possess excellent relationship building skills Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills; Must obtain a Criminal Background, Childline, and FBI Clearances; Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience. Bilingual Spanish/English strongly preferred UAC/PAAN is an Equal Opportunity Employer

Full job record

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First Seen At2026-05-31 18:32:44Z
Last Seen At2026-06-06 12:41:16Z
Last Checked At2026-06-06 12:41:16Z
Last Changed At2026-06-06 12:41:16Z
Inactive At
Source Posted At2025-12-02 16:08:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style=\"padding: 0px; margin: 0px 0px 10px; color: rgb(94, 94, 94); font-family: Roboto, Helvetica, Arial, Verdana, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><strong><em>PROGRAM SUMMARY&nbsp;</em></strong></span></p><p style=\"padding: 0px; margin: 0px 0px 10px; color: rgb(94, 94, 94); font-family: Roboto, Helvetica, Arial, Verdana, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>To promote community safety through services that reduce drug abuse and violence, as well as to help at-risk youth develop positive alternatives that will return them to the mainstream of society. Since its inception in 1989, PAAN has utilized its expertise to meet these objectives through street-based community outreach and intervention programs.</span></p><p style=\"padding: 0px; margin: 0px 0px 10px; color: rgb(94, 94, 94); font-family: Roboto, Helvetica, Arial, Verdana, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Promote positive transformation through community outreach and creating programs that prevent juvenile delinquency and adult criminality. We focus on job readiness, job training and mentoring.</span></p><p style=\"padding: 0px; margin: 0px; color: rgb(94, 94, 94); font-family: Roboto, Helvetica, Arial, Verdana, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>The Community Crisis Intervention Team concept is based on the work of PAAN&rsquo;s predecessor, &nbsp;Philadelphia&rsquo;s Crisis Intervention Network. This nationally-recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. The Community Crisis Intervention Program (CCIP) aims to replicate Crisis Intervention Network&rsquo;s approach to combat today&rsquo;s community violence. &nbsp; The Model will use credible messengers who are indigenous to Philadelphia&rsquo;s most violent neighborhoods as outreach workers with the mission of fostering meaningful relationships in these communities, steering those involved in criminal activities into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises.</span></p><p style=\"padding: 0px; margin: 0px; color: rgb(94, 94, 94); font-family: Roboto, Helvetica, Arial, Verdana, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p id=\"isPasted\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><em><strong>POSITION SUMMARY</strong></em></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, life skills, job training, employment assistance, parenting and facilitating enrolment in treatment. The AV Intervention Case Manager will focus primary of supporting the following AV program:&nbsp;</span></p><div><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><div><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><p id=\"isPasted\"><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>The Intervention Case Manager (ICM) is responsible for working with clients ages 14-18 who are referred and identified primarily through PDAO. This position requires experience working with high-risk individuals from diverse backgrounds.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><em>&nbsp;</em></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><em><strong>DIRECT REPORT</strong></em><strong>:&nbsp;</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>&nbsp;This position will report to PAAN&rsquo;s Director of Human Services.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><em><strong>PRIMARY RESPONSIBILITIES:</strong></em><strong>&nbsp;</strong>&nbsp;</span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Engage and assist participants&nbsp;who have criminal justice system involvement to facilitate linkage to resources, programs, employment, benefits, etc., and support/ promote a healthy and safer lifestyle.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Manage a caseload of 30-35 at risk individuals ages 16-34, and meet with and/or contact these participants a minimum of once per week to review progress and ensure the participant is progressing, and refraining from any criminal activity.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Make entries into participants&rsquo; weekly contact system. &nbsp;Creating a narrative through case notes for each participant on the case load. These weekly contacts are to create a rapport with the participant that will aide in the overall progress of each participant. Each weekly entry will be accurate case notes and documentation related to the program.&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Produce accurate and comprehensive documentation of information regarding all participants&rsquo; interactions, caseload progress, inter or intra-agency contacts or general information pertinent to a client&rsquo;s progress. &nbsp;Create weekly plans of action for struggling youth, manage the progressive discipline of each youth on your caseload. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Maintain confidentiality obtained through job duties regarding participants&rsquo;, and outside agencies so that sensitive information is only given on a &quot;need to know&quot; basis, and ensure files are secure to protect the participants&rsquo; confidentiality.&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Conducts risk/need assessments and creates individual goal plans for each assigned participant. Meet weekly with the Human Services Coordinator (HSC), to create this plan, and reassess what is needed for the participant on a constant basis. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Make weekly/monthly visits to community participants and partnerships. This position will be an active member of the case manager process, and making homes visits is expected to happen on a regular basis. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Other duties as assigned by HSC or HSD.&nbsp;</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'><em><strong>EDUCATION AND QUALIFICATIONS:</strong></em></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>A high school diploma is required, a bachelor&rsquo;s degree in human services, criminal justice, social work, education, or other related fields preferred. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Minimum of 1-2 years&rsquo; experience in case management, or social work.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>A passion for violence prevention and for serving Philadelphia&rsquo;s most at-risk neighborhoods. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must possess excellent leadership, problem solving and analytical thinking skills.&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must have strong interpersonal and teamwork skills, and can work independently with minimum supervision;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must possess excellent relationship building skills</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must obtain a Criminal Background, Childline, and FBI Clearances;</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Must be proficient in Microsoft Office products (Excel, Word, etc.)&nbsp;and database experience.</li><li style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>Bilingual Spanish/English strongly preferred &nbsp;</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 14px; color: rgb(0, 0, 0);'>&nbsp; &nbsp;&nbsp;</span></p><p><em><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><span style=\"color: rgb(0, 0, 0);\">UAC/PAAN is an Equal Opportunity Employer</span></strong></span></em></p></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Human Services Case Manager",
    "clientRequisitionID": "1222",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "address": {
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          "postalCode": "19107",
          "countrySubdivisionLevel1": {
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        "nameCode": {
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        },
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
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}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/d978ac8954c696fdaaca6cab128bc31ca98f4057?include=descriptionJSON
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GET https://api.bluedoor.sh/job-postings/v1/jobs/d978ac8954c696fdaaca6cab128bc31ca98f4057/eventsJSON