Bilingual Customer Service Rep.

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div></div></div></div></div><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"686\" id=\"isPasted\"><tbody><tr><td colspan=\"3\" height=\"77\" class=\"xl72\" style=\"width: 686px;\">Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. &nbsp;This position plays a fundamental role in the quality of service that is provided to our clients/passengers. &nbsp;CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. &nbsp; &nbsp; In some locations CSR will also perform Station Attendant duties.&nbsp;</td></tr><tr><td height=\"19\" class=\"xl63\"><br></td><td class=\"xl63\"><br></td><td class=\"xl63\"><br></td></tr><tr><td height=\"35\" class=\"xl69\" style=\"width: 385px;\">JOB SPECIFIC RESPONSIBILITIES: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; PLEASE LIST BY ORDER OF IMPORTANCE</td><td class=\"xl70\" style=\"width: 125px;\"><br></td><td class=\"xl71\" style=\"width: 176px;\"><br></td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Provide an exceptional customer experience.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Call customers to advise about changes or cancellations of scheduled runs.</td></tr><tr><td colspan=\"3\" height=\"37\" class=\"xl82\" style=\"width: 686px;\">Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Responsible for cash management and compliance.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Operates cash register and/or credit card equipment.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Sells and processes ticket orders via telephone, internet, and over the counter.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Responsible for closing of the terminal including preparation of cash bank deposits, sales report and depositing in safe box.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Maintains a professional working relationship with partnering retail agencies.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Completion of required documentation for transactions made with partnering retail agencies.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Daily accurate reporting of tickets sold, and cash collected.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.</td></tr><tr><td colspan=\"3\" height=\"19\" class=\"xl82\" style=\"width: 686px;\">Utilize good judgment when confronted with the resolution of both internal and external conflict.</td></tr><tr><td colspan=\"3\" height=\"20\" class=\"xl79\" style=\"width: 686px;\">Responsible for &nbsp; &nbsp; money transfer transactions</td></tr><tr><td colspan=\"3\" height=\"20\" class=\"xl76\" style=\"width: 686px;\">Assist customers with luggage ID tag and transfer to luggage compartment</td></tr><tr><td colspan=\"3\" height=\"20\" class=\"xl79\" style=\"width: 686px;\">Other duties as assigned.</td></tr><tr><td colspan=\"3\" height=\"20\" class=\"xl79\" style=\"width: 686px;\"><br></td></tr><tr><td height=\"20\" class=\"xl64\">EXPERIENCE:</td><td class=\"xl63\"><br></td><td class=\"xl63\"><br></td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl75\">Please indicate the type of experience required/preferred for the position</td><td class=\"xl66\">Required or Preferred:</td></tr><tr><td colspan=\"2\" height=\"20\" class=\"xl85\">1 year of job-related experience</td><td class=\"xl67\">preferred.</td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl85\">Bilingual (Spanish/English)</td><td class=\"xl67\">required.</td></tr><tr><td height=\"19\" class=\"xl63\"><br></td><td class=\"xl63\"><br></td><td class=\"xl63\"><br></td></tr><tr><td height=\"20\" class=\"xl64\">EDUCATION:</td><td class=\"xl63\"><br></td><td class=\"xl63\"><br></td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl83\">Minimum Formal Education:</td><td class=\"xl68\"><br></td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl84\"><br></td><td class=\"xl66\"><br></td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl86\">High school diploma or equivalent&nbsp;</td><td class=\"xl67\">required.</td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl86\"><br></td><td class=\"xl67\"><br></td></tr><tr><td colspan=\"2\" height=\"19\" class=\"xl86\"><br></td><td class=\"xl67\"><br></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div>\n",
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