Patient Fin Svcs Rep 4

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Inova Health is looking for a dedicated Patient Financial Services Representative 4 - Insurance Follow Up to join our Resolution team. This role will be full-time day shift from Monday - Friday, 8:00am - 5:00pm, Remote Role&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><i><strong>Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV</strong></i></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims. Processes claim for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all assigned claims meet clearinghouse and/or payer processing criteria. Ensures appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. Informs management of issues and potential resolutions regarding problems with the claims process. Provides support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><i>Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.&nbsp;</i></span></p><p style=\"line-height: normal; margin-left: 27pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Featured Benefits:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Committed to Team Member Health:&nbsp;</strong>offering medical, dental and vision coverage, and a robust team member wellness program.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Retirement:&nbsp;</strong>Inova matches the first 5% of eligible contributions – starting on your first day.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Tuition and Student Loan Assistance:&nbsp;</strong>offering up to $5,250 per year in education assistance and up to $10,000 for student loans.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Mental Health Support:&nbsp;</strong>offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Work/Life Balance:&nbsp;</strong>offering paid time off, paid parental leave, and flexible work schedules</span></li></ul><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin-left: 0.5in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Patient Financial Services Representative 4 Job Responsibilities:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">May perform additional duties as assigned.</span></li></ul><p style=\"line-height: normal; margin-left: 0.75in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Minimum Qualifications:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Education:&nbsp;</strong>Associate Degree or an additional three years of experience appropriate to the position under consideration</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Experience</strong>:&nbsp; 3 years of Experience in revenue cycle, finance, customer service or data analytics</span></li></ul><p style=\"line-height: normal; margin-left: 0.75in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Preferred Qualifications:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Expertise in Insurance Follow-Up Resolutions highly preferred.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Proficiency in hospital billing systems (e.g., Epic) and insurance verification portals.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Insurance &amp; Compliance Knowledge: Extensive understanding of Medicaid, Medicare, commercial insurance, and self-pay policies. Familiarity with HIPAA regulations and hospital financial assistance programs.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Analytical &amp; Problem-Solving Skills: Ability to analyze patient accounts, identify discrepancies, and resolve billing or insurance issues effectively.</span></li></ul><p><br>&nbsp;</p>",
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