Service Support Staff

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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>REPORTS TO:</strong> Director of Food &amp; Beverage, all F&amp;B Managers</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Our Why</strong></p><p style=\"margin-left:0in;\">We prioritize quality, kindness, and community to provide a respite in downtown Cary, where all feel welcome.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Our Core Values</strong></p><p style=\"margin-left:0in;\"><strong>INSPIRE WONDER&nbsp;</strong>Innovation and Creativity | Surprise and Delight</p><p style=\"margin-left:0in;\"><strong>FOSTER HOSPITALITY&nbsp;</strong>Inclusive Culture | Home Away from Home</p><p style=\"margin-left:0in;\"><strong>PURSUE EXCELLENCE&nbsp;</strong>Exceptional Experiences | Attention to Detail | Focus on Quality&nbsp;</p><p style=\"margin-left:0in;\"><strong>DEMONSTRATE INTENTIONALITY&nbsp;</strong>Empathetic Engagement | Anticipatory Service | Sense of Ownership</p><p style=\"margin-left:0in;\"><strong>CULTIVATE COMMUNITY&nbsp;</strong>Team Collaboration | Community Engagement | Take Time to Celebrate</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><br><strong>POSITION SUMMARY:</strong>&nbsp;<br>&nbsp;This server assistant role is a progressive front-of-house support role designed to build foundational hospitality skills and advance into a specialized Food Runner position with expanded responsibilities and increased compensation. This role supports the front-of-house team by ensuring efficient food and beverage service, maintaining clean and organized service areas, and assisting servers in delivering a seamless and memorable guest experience.</p><p style=\"margin-left:0in;\">Beginning with a focus on table maintenance, service station readiness, and operational support, the position evolves&mdash;based on performance, reliability, and product knowledge&mdash;into a Food Runner role responsible for accurate food delivery, confident menu knowledge, and enhanced guest interaction. Throughout both phases, the Server Assistant remains guest-focused, communicates effectively with the team, and upholds all cleanliness, health, and safety standards, including compliance with NC food safety and ABC regulations, while contributing to a collaborative, &ldquo;One Team, One Dream&rdquo; work environment.</p><p style=\"margin-left:0in;\"><br><strong>DUTIES AND RESPONSIBILITIES:</strong></p><p style=\"margin-left:0in;\"><u>Food and Beverage Service</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Assist servers in providing attentive and efficient service</li><li style=\"margin-left:0in;\">Pre-bus, clean, and reset tables promptly and thoroughly</li><li style=\"margin-left:0in;\">Maintain service stations, dining areas, and support areas throughout the shift</li><li style=\"margin-left:0in;\">Polish silverware and glassware to ensure presentation standards</li><li style=\"margin-left:0in;\">Assist with coffee and espresso preparation as directed<em>&nbsp;</em></li></ul></div><p style=\"margin-left:.5in;\"><em>Runner Role additions:</em></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Accurately run food and beverage orders to tables with urgency and professionalism</li><li style=\"margin-left:0in;\">Demonstrate comprehensive knowledge of menu items, ingredients, and preparation methods</li><li style=\"margin-left:0in;\">Confidently describe dishes to guests when delivering food</li><li style=\"margin-left:0in;\">Ensure proper presentation and accuracy before food leaves the kitchen</li><li style=\"margin-left:0in;\">Serve as a liaison between kitchen and service team to maintain flow and timing</li></ul></div><p style=\"margin-left:0in;\"><u>Guest Experience</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Interact with guests in a friendly and helpful manner</li><li style=\"margin-left:0in;\">Remain attentive to dining room needs to support a positive and welcoming atmosphere</li><li style=\"margin-left:0in;\">Stay guest-focused and responsive to service cues</li></ul></div><p style=\"margin-left:.5in;\"><em>Runner Role addition:</em></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Engage guests confidently while delivering food, answering questions, and enhancing the dining experience</li></ul></div><p style=\"margin-left:0in;\"><u>Communication and Teamwork</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Support servers and managers with assigned tasks</li><li style=\"margin-left:0in;\">Communicate supply needs to avoid service disruptions</li><li style=\"margin-left:0in;\">Maintain professional communication with team members and guests</li><li style=\"margin-left:0in;\">Work collaboratively in a &ldquo;One Team, One Dream&rdquo; environment</li></ul></div><p style=\"margin-left:.5in;\"><em>Runner Role addition</em></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Communicate clearly with kitchen and front-of-house teams to ensure accuracy and efficiency</li></ul></div><p style=\"margin-left:.5in;\"><u>Cleanliness, Health, and Safety Standards</u></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ensure all work surfaces are kept in neat and tidy condition throughout service</li><li style=\"margin-left:0in;\">Maintain clean work areas throughout service</li><li style=\"margin-left:0in;\">Comply with all NC Department of Food and Safety regulations</li></ul><p style=\"margin-left:.5in;\"><em>Runner Role addition</em></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Monitor food handling practices to ensure quality and safety standards are upheld</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>QUALIFICATIONS:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Minimum of 3 months full service food service experience</li><li style=\"margin-left:0in;\">Customer-oriented and upbeat personality</li><li style=\"margin-left:0in;\">Must be eligible to work in the United States</li><li style=\"margin-left:0in;\">Exceptional organizational and operational skills, and detail-oriented</li><li style=\"margin-left:0in;\">Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management</li></ul><p style=\"margin-left:0in;\"><strong><em>*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays</em></strong><br>&nbsp;</p><p style=\"margin-left:0in;\"><strong>EDUCATION:</strong><br>&nbsp;High School diploma, general education degree or international equivalent preferred, but not required.<br>&nbsp;<br><strong>PHYSICAL ABILITY:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ability to be on your feet and alert for extended periods of time</li><li style=\"margin-left:0in;\">Ability to lift up to 35 lbs. as needed</li><li style=\"margin-left:0in;\">Ability to carry and balance heavy food &amp; beverage trays</li><li style=\"margin-left:0in;\">Continuous use of hands and arms</li><li style=\"margin-left:0in;\">Continuous bending, reaching, and twisting</li><li style=\"margin-left:0in;\">Maintains strong personal image and uniform standards</li></ul><p style=\"margin-left:0in;\"><br><strong><em>Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.&nbsp;</em></strong></p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>COMPENSATION:</strong> Begins at $10 per hour plus tips, with the possibility of part-time or full-time scheduling based on business needs and candidate fit. In addition, we offer full benefits for full time employees as well as paid time off, holiday pay, and employee discounts.&nbsp;</p></div></div>\n",
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