Graduate Student Success Advisor

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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.33/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><div class=\"fr-view\"><div><div><div><div><p id=\"isPasted\"><br></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>The Graduate Student Success Advisor (SSA) is a critical member of Post University&rsquo;s academic success and retention efforts for both online ADP students. The Grad SSA provides a consistent point of contact to a student from when the student gets enrolled in classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student&rsquo;s studies and carries that relationship through to graduation. Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The Grad SSA is both a champion for student success and the University brand.</span></p><p id=\"isPasted\"><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;<strong>Remote Work Requirements:</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at <a href=\"http://www.speedtest.net/\" target=\"_new\" style='font-family: \"times new roman\", serif; font-size: 18px;'>www.speedtest.net</a> (select Boston, MA&ndash;Comcast).</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>&nbsp;Pay Rate: &nbsp;</strong>$21.64/hour, $45,000.00/annually</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>ESSENTIAL FUNCTIONS:</strong>&nbsp;</span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Leverage University technology systems to enhance relationships with students.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Communicate positively and effectively with students by phone</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Respond promptly to student questions and requests (typically same day) by telephone, email, and text.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Use University systems to track and assess how your assigned students progress towards graduation/completing their program and regularly report these metrics to management.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students&rsquo; academic success and develop solutions that improve retention.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Introduce and train students on University systems (e.g., Student Portal, Blackboard, and Registration).</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Accurately communicate and support the University&#39;s academic and University policies.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.</li></ul><ul><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Perform other related duties as assigned.</li></ul><p id=\"isPasted\"><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;' data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Minimum Qualifications &amp; Competencies:</strong>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size: 18px; font-family: \"times new roman\", serif; color: rgb(38, 35, 33);'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Qualifications:</strong> &nbsp;</span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>A bachelor&rsquo;s degree is required, and a master&rsquo;s degree is a plus.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Self-starter - shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multitasking</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Dedicated to student success, urgent-driven, and responsive to students and colleagues.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc. &nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Excellent organization skills and ability to keep consistent contact with student caseload/</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to connect and develop relationships with adult students</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Accountable: &nbsp;holds themselves and colleagues to high ethical standards.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Creates a positive culture and environment through attitude and behavior.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to work evenings and weekends preferred.</li></ul><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Monday to Friday, 9:30 - 6:30 PM, with 30 min or 60 min lunch, or 8.5/day, with 1 required late night, 11:00 - 8,  and occasional weekend hours as needed for student support and aligned with term starts.",
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