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Network Operations Center Technician

B025d420 9063 4401 9bb1 Eaa36f3747eb 19000101 000001 · Tukwila, WA, US, Tukwila, WA · Remote · Active · $20–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB025d420 9063 4401 9bb1 Eaa36f3747eb 19000101 000001
TitleNetwork Operations Center Technician
Normalized title-
Department / team-
LocationTukwila, WA, United States
Work modelRemote / Remote
Employment type-
Salary$20–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-04-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tukwila.Open
Work model jobsActive Remote postings.Open
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Linked records

CompanyB025d420 9063 4401 9bb1 Eaa36f3747eb 19000101 000001
Source2e05ec27-62f6-45b6-aed3-a391630e6a4b
ATS providerADP Workforce Now Recruiting

Description

Region / Location Tukwila, WA (On-site Position) About Digital Fortress Job Type: Full-time (Non-Exempt) The candidate must be based locally or at a commutable distance to Tukwila, WA. No remote or long-distance hire. Digital Fortress provides customers with managed cloud and colocation services. As the largest independently owned data center operator in the Pacific Northwest, Digital Fortress focuses on providing the most cost-effective management of distributed workloads across private, public, and managed infrastructures. Digital Fortress is strategically positioned close to top carrier hotels, peering networks, and cloud providers to enhance hybrid IT performance and end-user experiences. Through our diverse network and power infrastructure combined with skilled engineers working 24x7, Digital Fortress delivers highly secure and reliable colocation and managed solutions for the 21st Century. Digital Fortress is proud to offer low-cost energy which is supplied from renewable and sustainable sources such as hydroelectric power plants and wind farms. Hundreds of customers across the world depend on Digital Fortress every day to provide 100% uptime co-location services and a variety of managed IT services. Role Summary – Network Operations Center Technician A Network Operations Center Technician is an entry-level role. A Network Operations Center Technician works as an essential part of the Operations Team for Digital Fortress. The Network Operations Center Technician is at the front lines of our Data Centers and serves as the liaison between our clients and the rest of the Digital Fortress family. A Network Operations Center Technician must offer good customer service while staying calm under pressure. They must be able to stay alert and vigilant during long periods of time. A Network Operations Center Technician is expected to set up, install, deploy, and maintain a wide variety of servers, switches, firewalls, and customer-owned equipment. A Network Operations Center Technician performs basic and advanced troubleshooting, maintenance, and feedback on customer-owned networking equipment. A Network Operations Center Technician is able to clearly articulate and transcribe their findings and or actions taken. A Network Operations Center Technician enforces the security policy and maintains all controlled access points. A Network Operations Center Technician should be able to understand and convey basic and complex thoughts on Computer Networking in a professional manner. A Network Operations Center Technician should have good attention to detail and the ability to follow directions without straying. A Network Operations Center Technician must be willing to rely on co-workers and work well with others. Responsibilities include: Performs customer advocate duties while always maintaining a positive and professional manner, during high-stress situations. Takes calls and provides status from and to customers on a regular basis. Works in conjunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer's issues. Has direct interaction and escalates troubles internally and externally on behalf of the customer. Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data. Work on tickets on a routine basis and may need to collaborate and request support from others like Facilities, IT, Network teams. Monitor and troubleshoot datacenter operations, including power, cooling and connectivity. Manage Backups and data recovery processes. Implement and maintain datacenter security protocols, including access controls and surveillance systems. Maintain documentation of datacenter configurations and processes Contribute to realizing departmental company goals and objectives. Other duties may be assigned. The Network Operations Center Technician will be required to work alternate shifts after preliminary training which will include nights and weekends. Qualifications and Skills Preferred experience in Operations, Networking, or Facilities Maintenance. Preferred experience in troubleshooting and supporting systems and platforms in a data center environment along with some remote hands experience. Experience with racking equipment into server cabinets preferred. Experience performing tasks in a Command Line Interface (CLI). Must understand Networking Protocols (TCP/IP, DNS, HSRP, ARP, IPV4/IPV6, DHCP). Basic knowledge in the daily operations of a Data Center. Experience with the administration and support of network systems. Ability to configure various networking devices to a customer’s specifications. Ability to manage incident and problem tickets while providing timely updates relevant to the ticket. Ability to work with management, technical teams, and client support teams with a positive attitude. Must be willing to ensure proper procedures are followed. Must participate in special projects and perform other related duties as assigned. Excellent written and oral communication skills in English are required. Ability to participate in a shared 24x7 on-call schedule and willing to work a rotating shift schedule. Must be a collaborative team player with the ability to set goals and achieve them with minimal oversight. Must keep a clean and organized workspace. Ability to maintain the cleanliness of the data center space. Ability to monitor critical facilities equipment such as HVAC, power, security cameras, and IT infrastructure. Handling shipping and receiving client packages. Coordinate maintenance efforts with outside contractors, vendors, customers, and other parties. (Escorting contractors as needed) Daily or weekly building system checks including fire protection/life safety, plumbing, HVAC and electrical infrastructure equipment, UPSs, PDUs, Generators, ATSs, and other equipment associated with supporting the critical facilities environment. Maintain positive communication with customers, owners, property management, contractors, and vendors. Respond to emergency situations (fire protection, evacuation, equipment failures, etc.) to include customer concerns in a timely manner to eliminate and/or minimize possible downtime and inconvenience to Digital Fortress Customers. Physical requirements of the job may include but are not limited to the ability to climb stairs, lift at least 50 pounds, climb ladders, sit, or stand for long periods of time, and stay awake and alert during an 8 to 12hr shift. Successful completion of a background check. Pay Range: $20-$24 per hour plus benefits, 401K.

Full job record

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Board ID2e05ec27-62f6-45b6-aed3-a391630e6a4b
Provideradp_workforcenow
Provider Job Key486573
TitleNetwork Operations Center Technician
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Statusactive
Activeyes
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Department—
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Remote Policyremote
CountryUnited States
RegionWA
CityTukwila
Salary RawPay Range: $20-$24 per hour plus benefits, 401K
Salary Min20
Salary Max24
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b025d420-9063-4401-9bb1-eaa36f3747eb&ccId=19000101_000001&lang=en_US&type=JS&jobId=486573&jwId=9200746676181_1
First Seen At2026-05-31 18:25:07Z
Last Seen At2026-06-06 20:39:33Z
Last Checked At2026-06-06 20:39:33Z
Last Changed At2026-06-06 20:39:33Z
Inactive At—
Source Posted At2023-04-26 22:10:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;' id=\"isPasted\"><strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Region / Location</span></strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'><br>&nbsp;Tukwila, WA (On-site Position)<br>&nbsp;About Digital Fortress</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>Job Type: Full-time (Non-Exempt)</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>The candidate must be based locally or at a commutable distance to Tukwila, WA. No remote or long-distance hire.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>Digital Fortress provides customers with managed cloud and colocation services. As the largest independently owned data center operator in the Pacific Northwest, Digital Fortress focuses on providing the most cost-effective management of distributed workloads across private, public, and managed infrastructures. Digital Fortress is strategically positioned close to top carrier hotels, peering networks, and cloud providers to enhance hybrid IT performance and end-user experiences. Through our diverse network and power infrastructure combined with skilled engineers working 24x7, Digital Fortress delivers highly secure and reliable colocation and managed solutions for the 21st Century. Digital Fortress is proud to offer low-cost energy which is supplied from renewable and sustainable sources such as hydroelectric power plants and wind farms. Hundreds of customers across the world depend on Digital Fortress every day to provide 100% uptime co-location services and a variety of managed IT services.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>Role Summary &ndash; Network Operations Center Technician&nbsp;</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>A Network Operations Center Technician is an entry-level role. A Network Operations Center Technician works as an essential part of the Operations Team for Digital Fortress. The Network Operations Center Technician is at the front lines of our Data Centers and serves as the liaison between our clients and the rest of the Digital Fortress family. A Network Operations Center Technician must offer good customer service while staying calm under pressure. They must be able to stay alert and vigilant during long periods of time. A Network Operations Center Technician is expected to set up, install, deploy, and maintain a wide variety of servers, switches, firewalls, and customer-owned equipment. A Network Operations Center Technician performs basic and advanced troubleshooting, maintenance, and feedback on customer-owned networking equipment. A Network Operations Center Technician is able to clearly articulate and transcribe their findings and or actions taken. A Network Operations Center Technician enforces the security policy and maintains all controlled access points. A Network Operations Center Technician should be able to understand and convey basic and complex thoughts on Computer Networking in a professional manner. A Network Operations Center Technician should have good attention to detail and the ability to follow directions without straying. A Network Operations Center Technician must be willing to rely on co-workers and work well with others.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>Responsibilities include:</span></u></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Performs customer advocate duties while always maintaining a positive and professional manner, during high-stress situations.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Takes calls and provides status from and to customers on a regular basis.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Works in conjunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer&#39;s issues.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Has direct interaction and escalates troubles internally and externally on behalf of the customer.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Work on tickets on a routine basis and may need to collaborate and request support from others like Facilities, IT, Network teams.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Monitor and troubleshoot datacenter operations, including power, cooling and connectivity.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Manage Backups and data recovery processes.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Implement and maintain datacenter security protocols, including access controls and surveillance systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Maintain documentation of datacenter configurations and processes</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Contribute to realizing departmental company goals and objectives.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>Other duties may be assigned.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#424242;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;background:white;'>The Network Operations Center Technician will be required to work alternate shifts after preliminary training which will include nights and weekends.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'>Qualifications and Skills</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:#424242;background:white;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Preferred experience in Operations, Networking, or Facilities Maintenance.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Preferred experience in troubleshooting and supporting systems and platforms in a data center environment along with some remote hands experience.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Experience with racking equipment into server cabinets preferred.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Experience performing tasks in a Command Line Interface (CLI).</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Must understand Networking Protocols (TCP/IP, DNS, HSRP, ARP, IPV4/IPV6, DHCP).</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Basic knowledge in the daily operations of a Data Center.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Experience with the administration and support of network systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to configure various networking devices to a customer&rsquo;s specifications.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to manage incident and problem tickets while providing timely updates relevant to the ticket.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to work with management, technical teams, and client support teams with a positive attitude.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Must be willing to ensure proper procedures are followed.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Must participate in special projects and perform other related duties as assigned.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Excellent written and oral communication skills in English are required.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to participate in a shared 24x7 on-call schedule and willing to work a rotating shift schedule.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Must be a collaborative team player with the ability to set goals and achieve them with minimal oversight.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Must keep a clean and organized workspace.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to maintain the cleanliness of the data center space.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Ability to monitor critical facilities equipment such as HVAC, power, security cameras, and IT infrastructure.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Handling shipping and receiving client packages.</span></li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Coordinate maintenance efforts with outside contractors, vendors, customers, and other parties. (Escorting contractors as needed)</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Daily or weekly building system checks including fire protection/life safety, plumbing, HVAC and electrical infrastructure equipment, UPSs, PDUs, Generators, ATSs, and other equipment associated with supporting the critical facilities environment.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Maintain positive communication with customers, owners, property management, contractors, and vendors.</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Respond to emergency situations (fire protection, evacuation, equipment failures, etc.) to include customer concerns in a timely manner to eliminate and/or minimize possible <span style=\"background:white;\">downtime and inconvenience to Digital Fortress Customers.</span></span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Physical requirements of the job may include but are not limited to the ability to climb stairs, lift at least 50 pounds, climb ladders, sit, or stand for long periods of time, and stay awake and alert during an 8 to 12hr shift.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Successful completion of a background check.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;background:white;'>Pay Range: $20-$24 per hour plus benefits, 401K.&nbsp;</span></li></ul></div></div></div></div>\n",
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