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HomeCompaniesEB82070C6AA6915265EFA8FB2591DD70Customer Experience Representative

Customer Experience Representative

EB82070C6AA6915265EFA8FB2591DD70 · Corporate - Clinton Township, MI 48038; 45000 River Ridge Road Suite 200, Clinton Township, MI, 48038, USA · Active · Paycom ATS

Job facts

FieldValue
CompanyEB82070C6AA6915265EFA8FB2591DD70
TitleCustomer Experience Representative
Normalized title-
Department / team-
LocationClinton Township, MI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-03-30 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from EB82070C6AA6915265EFA8FB2591DD70.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Clinton Township.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEB82070C6AA6915265EFA8FB2591DD70
Source6f3a8f35-ef62-40d1-9e9b-801979603edc
ATS providerPaycom ATS

Description

Description Role Core Purpose To serve as the frontline point of contact for customers by efficiently resolving service inquiries, accurately processing requests and payments, and ensuring a clear, positive customer experience while coordinating with internal teams to address service needs. Key Responsibilities: · Serve as the first point of contact for inbound customer calls, delivering prompt, courteous, personal and solution-oriented support · Handle inquiries related to missed service by entering and submitting residential service request tickets for LDC follow-up · Respond to basic billing questions, including charges, account balances, and payment history · Process payments by credit card and/or ACH for full and partial balances · Instruct and guide residents on how to use the online portal · Update and correct information at account-level as needed · Provide clear information regarding service schedules, pickup days, and holiday changes · Educate customers on acceptable and non-acceptable items for collection and disposal guidelines · Escalate complex issues or service disruptions to appropriate departments as needed · Follow call scripting and call cadence criteria (opening greeting, closing greeting) · Educate customers on other service offerings (upselling opportunities) · Obtain google reviews based on call experience · Maintain a professional, empathetic tone while de-escalating customer concerns · Ensure compliance with company policies, procedures, and data privacy standards · Support overall customer satisfaction by delivering consistent, high-quality service

Full job record

Job IDd9362cb2be0127b0e610ce82da399c78a6c22b0c
Org ID1ad8a417-347a-4789-8ef7-c033bffa662e
Source ID6f3a8f35-ef62-40d1-9e9b-801979603edc
Board ID6f3a8f35-ef62-40d1-9e9b-801979603edc
Providerpaycom
Provider Job Key300883
TitleCustomer Experience Representative
Normalized Title
Statusactive
Activeyes
Location TextCorporate - Clinton Township, MI 48038; 45000 River Ridge Road Suite 200, Clinton Township, MI, 48038, USA
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionMI
CityClinton Township
Salary RawDescription Role Core Purpose To serve as the frontline point of contact for customers by efficiently resolving service inquiries, accurately processing requests and payments, and ensuring a clear, positive customer experience while coordinating with internal teams to address service needs. Key Responsibilities: · Serve as the first point of contact for inbound customer calls, delivering prompt, courteous, personal and solution-oriented support · Handle inquiries related to missed service by entering and submitting residential service request tickets for LDC follow-up · Respond to basic billing questions, including charges, account balances, and payment history · Process payments by credit card and/or ACH for full and partial balances · Instruct and guide residents on how to use the online portal · Update and correct information at account-level as needed · Provide clear information regarding service schedules, pickup days, and holiday changes · Educate customers on acceptable and non-acceptable items for collection and disposal guidelines · Escalate complex issues or service disruptions to appropriate departments as needed · Follow call scripting and call cadence criteria (opening greeting, closing greeting) · Educate customers on other service offerings (upselling opportunities) · Obtain google reviews based on call experience · Maintain a professional, empathetic tone while de-escalating customer concerns · Ensure compliance with company policies, procedures, and data privacy standards · Support overall customer satisfaction by delivering consistent, high-quality service
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300883&clientkey=EB82070C6AA6915265EFA8FB2591DD70
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300883&clientkey=EB82070C6AA6915265EFA8FB2591DD70
First Seen At2026-05-31 19:05:48Z
Last Seen At2026-06-06 09:49:53Z
Last Checked At2026-06-06 09:49:53Z
Last Changed At2026-05-31 19:05:48Z
Inactive At
Source Posted At2026-03-30 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=EB82070C6AA6915265EFA8FB2591DD70/date=2026-06-06/2026-06-06T09-49-50-471Z-f2549b93256b91dc80d5df8bd27e166a7567892e680c380975a784d3d7a2ad2f.json
Event Fields
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  "last_changed_at": "2026-05-31T19:05:48.059Z",
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Parsed Structured
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Extensions
{}
Native Structured
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