Home › Companies › EB82070C6AA6915265EFA8FB2591DD70 › Customer Experience Representative
Customer Experience Representative
EB82070C6AA6915265EFA8FB2591DD70 · Corporate - Clinton Township, MI 48038; 45000 River Ridge Road Suite 200, Clinton Township, MI, 48038, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | EB82070C6AA6915265EFA8FB2591DD70 |
| Title | Customer Experience Representative |
| Normalized title | - |
| Department / team | - |
| Location | Clinton Township, MI, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-03-30 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from EB82070C6AA6915265EFA8FB2591DD70. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Clinton Township. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | EB82070C6AA6915265EFA8FB2591DD70 |
| Source | 6f3a8f35-ef62-40d1-9e9b-801979603edc |
| ATS provider | Paycom ATS |
Description
Description
Role Core Purpose
To serve as the frontline point of contact for customers by efficiently resolving service inquiries, accurately processing requests and payments, and ensuring a clear, positive customer experience while coordinating with internal teams to address service needs.
Key Responsibilities:
· Serve as the first point of contact for inbound customer calls, delivering prompt, courteous, personal and solution-oriented support
· Handle inquiries related to missed service by entering and submitting residential service request tickets for LDC follow-up
· Respond to basic billing questions, including charges, account balances, and payment history
· Process payments by credit card and/or ACH for full and partial balances
· Instruct and guide residents on how to use the online portal
· Update and correct information at account-level as needed
· Provide clear information regarding service schedules, pickup days, and holiday changes
· Educate customers on acceptable and non-acceptable items for collection and disposal guidelines
· Escalate complex issues or service disruptions to appropriate departments as needed
· Follow call scripting and call cadence criteria (opening greeting, closing greeting)
· Educate customers on other service offerings (upselling opportunities)
· Obtain google reviews based on call experience
· Maintain a professional, empathetic tone while de-escalating customer concerns
· Ensure compliance with company policies, procedures, and data privacy standards
· Support overall customer satisfaction by delivering consistent, high-quality service
Full job record
| Job ID | d9362cb2be0127b0e610ce82da399c78a6c22b0c |
| Org ID | 1ad8a417-347a-4789-8ef7-c033bffa662e |
| Source ID | 6f3a8f35-ef62-40d1-9e9b-801979603edc |
| Board ID | 6f3a8f35-ef62-40d1-9e9b-801979603edc |
| Provider | paycom |
| Provider Job Key | 300883 |
| Title | Customer Experience Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Corporate - Clinton Township, MI 48038; 45000 River Ridge Road Suite 200, Clinton Township, MI, 48038, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Clinton Township |
| Salary Raw | Description Role Core Purpose To serve as the frontline point of contact for customers by efficiently resolving service inquiries, accurately processing requests and payments, and ensuring a clear, positive customer experience while coordinating with internal teams to address service needs. Key Responsibilities: · Serve as the first point of contact for inbound customer calls, delivering prompt, courteous, personal and solution-oriented support · Handle inquiries related to missed service by entering and submitting residential service request tickets for LDC follow-up · Respond to basic billing questions, including charges, account balances, and payment history · Process payments by credit card and/or ACH for full and partial balances · Instruct and guide residents on how to use the online portal · Update and correct information at account-level as needed · Provide clear information regarding service schedules, pickup days, and holiday changes · Educate customers on acceptable and non-acceptable items for collection and disposal guidelines · Escalate complex issues or service disruptions to appropriate departments as needed · Follow call scripting and call cadence criteria (opening greeting, closing greeting) · Educate customers on other service offerings (upselling opportunities) · Obtain google reviews based on call experience · Maintain a professional, empathetic tone while de-escalating customer concerns · Ensure compliance with company policies, procedures, and data privacy standards · Support overall customer satisfaction by delivering consistent, high-quality service |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300883&clientkey=EB82070C6AA6915265EFA8FB2591DD70 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300883&clientkey=EB82070C6AA6915265EFA8FB2591DD70 |
| First Seen At | 2026-05-31 19:05:48Z |
| Last Seen At | 2026-06-06 09:49:53Z |
| Last Checked At | 2026-06-06 09:49:53Z |
| Last Changed At | 2026-05-31 19:05:48Z |
| Inactive At | — |
| Source Posted At | 2026-03-30 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=EB82070C6AA6915265EFA8FB2591DD70/date=2026-06-06/2026-06-06T09-49-50-471Z-f2549b93256b91dc80d5df8bd27e166a7567892e680c380975a784d3d7a2ad2f.json |
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