Placement and Career Services Specialist - Member Development

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    "description": "<p><strong>Position Title:</strong>&nbsp; Placement and Career Services Specialist<br />\r\n<strong>Supervisory Responsibilities:</strong>&nbsp; None<br />\r\n<strong>Budget Responsibilities:</strong>&nbsp; None<br />\r\n<strong>Department:</strong>&nbsp; Career Services&nbsp;<br />\r\n<strong>Reports To:</strong>&nbsp; Associate Director of Employer Engagement &amp; Career&nbsp;Services<br />\r\n<strong>FLSA Classification:</strong>&nbsp; Exempt<br />\r\n<strong>Date:</strong>&nbsp; May 2026</p>\r\n\r\n<p><strong>Organization Summary:</strong><br />\r\nCivic Works strengthens Baltimore&rsquo;s communities for people of all ages through education, skills development, and community service. Our AmeriCorps programs have significant community impact by tutoring and mentoring students, creating vibrant community parks and gardens, conserving energy in homes, growing food for low-income residents, rehabilitating abandoned houses, engaging families in Baltimore City schools, making homes safer for older adults, and mobilizing volunteers.</p>\r\n\r\n<p><strong>Position Overview:</strong><br />\r\nThe Placement &amp; Career Services Specialist plays a critical role in helping AmeriCorps participants secure quality jobs. This position oversees career readiness services, participant support during job searches, and employment placement. The Specialist cultivates and manages relationships with employer partners to expand opportunities for program graduates, and ensures the delivery of high-quality workshops, assessments, and coaching.</p>\r\n\r\n<p><u><strong>Primary Responsibilities:</strong></u><br />\r\n<strong>1) Build and strengthen employer partnerships</strong></p>\r\n\r\n<ul>\r\n\t<li>Regularly prospect, recruit, vet, and screen new employer partners offering quality jobs aligned with participant skills and interests.&nbsp;</li>\r\n\t<li>Build and maintain ongoing relationships with employer representatives to drive the hiring of participants.&nbsp;</li>\r\n\t<li>Collaborate with the Organizational Development Manager and employer engagement team to design and implement job quality improvement initiatives, advancing workplace practices that support graduate hiring, retention, and advancement.</li>\r\n\t<li>Document all participant and employer interactions and outcomes in the Salesforce database.</li>\r\n\t<li>Collect employer feedback and work with the Associate Director, Career Services team, and Member Development team to improve program effectiveness.&nbsp;</li>\r\n</ul>\r\n\r\n<p><strong>2) Job Readiness Services</strong></p>\r\n\r\n<ul>\r\n\t<li>Develop and deliver employment readiness and professional development workshops and individualized coaching on resume writing, interview preparation, and workplace professionalism, collaborating with the Senior Career Navigator and program staff to refine curricula over time.</li>\r\n\t<li>Provide support to participants as they apply for jobs and navigate the screening processes.</li>\r\n\t<li>Hold regular 1:1 coaching sessions that guide each participant&#39;s professional development and pathway to employment.</li>\r\n</ul>\r\n\r\n<p><strong>3) Participant Placement</strong></p>\r\n\r\n<ul>\r\n\t<li>Partner with each participant to build an individualized placement support plan and 30-day exit plan, assessing readiness, documenting progress through portfolios of assessments, certifications, and credentials, and guiding their transition into employment.</li>\r\n\t<li>Match participants with job opportunities that align with their skills, interests, and aspirations.</li>\r\n\t<li>Lead regular job search workshops and mock interviews for current participants and graduates, adapting content to evolving needs and employment goals.</li>\r\n\t<li>Enter case notes and employment milestones into Salesforce, tracking engagement, application progress, and placement metrics.</li>\r\n</ul>\r\n\r\n<p><strong>4)&nbsp;Post-Exit Employment Retention</strong></p>\r\n\r\n<ul>\r\n\t<li>Provide retention support for graduates during their first year post-exit, including career coaching and financial resource navigation.</li>\r\n\t<li>Advocate for graduates with employers, parole/probation agents, and other external systems.</li>\r\n\t<li>Document all graduate interactions and retention outcomes in Salesforce.</li>\r\n\t<li>Help facilitate feedback loops between graduates and employers, supporting both improved job performance and employer practices.</li>\r\n</ul>\r\n\r\n<p><strong><u>Secondary Responsibilities:</u></strong></p>\r\n\r\n<ul>\r\n\t<li>Assist with participant recruitment and screening processes.</li>\r\n\t<li>Collect participant narratives and success stories in order to integrate into partnership engagement, outreach and recruitment, and reporting.</li>\r\n\t<li>Conduct periodic reviews and audits of records in Salesforce to verify accuracy, completeness, and compliance with program standards.&nbsp;</li>\r\n</ul>\r\n",
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