KOA Front Desk

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    "requisitionDescription": "<div><div><div><div><div><h3><br></h3><p data-pasted=\"true\"><span style=\"font-size: 18px;\"><strong>Job Title: KOA Front Desk</strong></span></p><p><span style=\"font-size: 18px;\"><strong>Department: Siyeh Campgrounds</strong></span></p><p><span style=\"font-size: 18px;\"><strong>Status: Seasonal</strong></span></p><p><strong><span style=\"font-size: 18px;\">Reports To: Front Desk Supervisor/Campground GM</span></strong></p><h3><br></h3><h3 id=\"isPasted\"><u>POSITION SUMMARY</u></h3><p>&nbsp;The Front Desk position is ideal for someone who enjoys interacting with people and providing excellent customer service in a campground setting. &nbsp;They help ensure a smooth and enjoyable experience for guests and contribute to the overall success of the campground. &nbsp;Other duties may include the coffee bar and store.</p><p>&nbsp;<u>ESSENTIAL RESPONSIBILITIES</u></p><ul type=\"disc\"><li><strong>Greet and Welcome Guests</strong>: Provide a warm and friendly welcome to all guests approaching the front desk.</li><li><strong>Guest Services</strong>: Handle guest concerns and complaints thoughtfully while maintaining campground standards.</li><li><strong>Reservations and Check-ins</strong>: Register guests, issue keys, keep records of occupied sites, make and confirm reservations, and collect payments.</li><li><strong>Information Provider</strong>: Answer inquiries about campground amenities and local attractions.</li><li><strong>Team Communication</strong>: Maintain good communication and teamwork with fellow associates and other departments.</li><li><strong>Store Management</strong>: Help maintain a clean, well-stocked, and organized store.</li><li><strong>Professionalism</strong>: Uphold high standards of professionalism, customer service, quality, and cleanliness.</li><li><strong>Prepare and Serve Beverages</strong>: Make and serve hot and cold beverages, including coffee, tea, and specialty drinks.</li><li><strong>Customer Interaction</strong>: Greet customers, take orders, and provide excellent customer service.</li><li><strong>Menu Knowledge</strong>: Educate customers on the drink menu and make recommendations based on their preferences.</li><li><strong>Cash Handling</strong>: Process payments, handle cash, and operate the point-of-sale system.</li><li><strong>Maintain Cleanliness</strong>: Keep the coffee bar area clean and organized, including sanitizing equipment and work areas.</li><li><strong>Stock Management</strong>: Ensure the coffee bar is well-stocked with necessary supplies and ingredients.</li><li><strong>Compliance</strong>: Follow health and safety regulations and company policies.</li><li>All other duties as assigned.</li></ul><p>The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.&nbsp;</p><p><strong><u>Requirements:</u></strong></p><p><strong><u>&nbsp;</u></strong><strong>Customer Service Skills</strong>: Strong ability to interact with customers in a friendly and professional manner.</p><ul><li><strong>Technical Skills</strong>: Familiarity with brewing equipment and point-of-sale systems (training provided).</li><li><strong>Attention to Detail</strong>: Ability to follow recipes and ensure consistency in beverage preparation.</li><li><strong>Flexibility</strong>: Willingness to work various shifts, including weekends and holidays.</li><li><strong>Teamwork</strong>: Ability to work well with other staff members in a fast-paced environment.</li><li><strong>Experience</strong>: Previous experience as a barista or in a similar role is a plus, but not always required.</li><li><strong>Customer Service Skills</strong>: Excellent guest service both over the phone and in person.</li><li><strong>Technical Skills</strong>: Familiarity with reservation software and front desk equipment (training provided).</li><li><strong>Problem-Solving</strong>: Ability to handle guest issues respectfully and efficiently.</li><li><strong>Flexibility</strong>: Willingness to perform other duties as assigned.</li></ul></div></div></div></div></div>\n",
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