Director of Client Services - 1034

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  "source_hash": "0b784a8d10871596fd1de2ef716096a56bd7bf946e7b149020f5e5a71294e807",
  "last_changed_at": "2026-06-06T07:56:58.149Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Remote (Work From Home) US",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:58.136Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote (Work From Home) US",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "Major Responsibilities:",
      "content": "<p>Team Leadership &amp; Coaching</p>\n\n<li>\n<p>Lead, coach, and mentor a team of Account Managers to deliver exceptional client service and results.</p>\n</li>\n<li>\n<p>Ideally with Leadership experience</p>\n</li>\n<li>\n<p>Foster a high-performance, feedback-driven culture focused on professional growth and accountability.</p>\n</li>\n<li>\n<p>Establish performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans.</p>\n</li>\n<li>\n<p>Promote continuous learning through training, shadowing, and knowledge-sharing initiatives.</p>\n</li>\n<li>\n<p>Encourage innovation, ownership, and leadership at all levels of the team.</p>\n</li>\n\n<p>Client Growth &amp; Sales Strategy</p>\n\n<li>\n<p>Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.</p>\n</li>\n<li>\n<p>Partner with Sales to identify expansion opportunities and develop client growth strategies.</p>\n</li>\n<li>\n<p>Coach Account Managers to proactively uncover client challenges and position solutions that deliver value.</p>\n</li>\n<li>\n<p>Strengthen the team’s sales capabilities, including value articulation, opportunity qualification, and objection handling.</p>\n</li>\n\n<p>Customer Success &amp; Retention</p>\n\n<li>\n<p>Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, and service utilization.</p>\n</li>\n<li>\n<p>Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success.</p>\n</li>\n<li>\n<p>Adapt service strategies to meet evolving client needs across different lifecycle stages.</p>\n</li>\n<li>\n<p>Identify risks and opportunities early and implement strategies to improve client outcomes.</p>\n</li>\n\n<p>Strategic Insight &amp; Decision-Making</p>\n\n<li>\n<p>Leverage data and analytics to guide account strategy, team performance, and resource planning.</p>\n</li>\n<li>\n<p>Build and maintain dashboards and reporting frameworks to increase visibility into client health.</p>\n</li>\n<li>\n<p>Collaborate with leadership to align customer success initiatives with broader business objectives.</p>\n</li>\n<li>\n<p>Provide strategic recommendations based on client feedback, market trends, and performance data.</p>\n</li>\n\n<p>Product &amp; Innovation Collaboration</p>\n\n<li>\n<p>Maintain deep knowledge of client use cases and business challenges.</p>\n</li>\n<li>\n<p>Translate client insights into actionable recommendations for Product and R&amp;D teams.</p>\n</li>\n<li>\n<p>Identify emerging market trends and unmet customer needs to influence product direction.</p>\n</li>\n<li>\n<p>Foster a culture of innovation, experimentation, and solution-oriented thinking.</p>\n</li>\n"
    },
    {
      "text": "Education and Experience: ",
      "content": "<div>\n\n<li>\n<p>Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience).</p>\n</li>\n<li>\n<p>5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.</p>\n</li>\n<li>\n<p>Proven success leading and developing high-performing client-facing teams.</p>\n</li>\n<li>\n<p>Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership.</p>\n</li>\n<li>\n<p>Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.</p>\n</li>\n<li>\n<p>Experience implementing scalable customer success or client service processes.</p>\n</li>\n<li>\n<p>Excellent communication, presentation, stakeholder management, and relationship-building skills.</p>\n</li>\n<li>\n<p>Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.</p>\n</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780441131980,
  "updatedAt": null,
  "categories": {
    "team": "Client Services",
    "location": "Remote (Work From Home) US",
    "commitment": "Full Time",
    "department": "Enterprise",
    "allLocations": [
      "Remote (Work From Home) US",
      "Moscow, ID"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}