Dispatcher

{
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  "source_hash": "42bc8f86bec14c2165e8e1a4a1e7ac9ccd740c71b52dafaccfc625eb6d6acfe1",
  "last_changed_at": "2026-05-30T05:51:49.382Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Yakima, Washington, 98902, United States",
    "city": "Yakima",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:02.999Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Yakima, Washington, 98902, United States",
      "city": "Yakima",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "715",
    "isRemote": null,
    "location": {
      "city": "Yakima",
      "state": "Washington"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18440",
    "locationType": "0",
    "jobOpeningName": "Dispatcher",
    "departmentLabel": "Medstar (Call Center & Dispatch)",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Yakima",
      "state": "Washington",
      "postalCode": "98902",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt; font-weight: bold\">WE ARE HIRING! Join our team as a <em>Dispatcher</em> and help us coordinate safe, efficient transportation for our clients.</span><br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">About the Role:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Dispatcher is responsible for assigning trips to drivers and providing logistical assistance as needed to ensure each trip is completed timely, efficiently, and with the highest degree of customer service. They monitor real-time operations, communicate with drivers throughout their shifts, and proactively resolve issues to minimize service disruptions and maintain schedule integrity.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Duties and Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Regularly communicates with drivers to ensure all assigned trips are completed professionally and on time, and that any schedule changes or special requirements are clearly understood.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinates with the Dispatch Supervisor to collect, review, and approve data prior to submission for billing or accounting purposes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provides responsive customer service over the phone, including quoting estimates, booking trips, and answering general inquiries.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Works toward proficiency in all dispatch-related software used by the company for booking trips and tours.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitors trip portals and assigns trips to drivers with realistic travel times based on location, traffic, and schedule demands.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assists drivers in managing trip adjustments, contacting medical providers, passengers, or agencies for additional information or clarification.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensures all trips are efficiently routed across service areas, utilizing the fastest and most practical routes to maximize driver productivity and minimize delays.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintains accurate and timely trip and tour notes, documenting early or late arrivals, incidents, accidents, and any service disruptions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Processes payments for credit card billing in accordance with company procedures.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborates with co-dispatchers to share information, troubleshoot issues, and implement effective solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assists in investigating and resolving complaints, including retrieving and reviewing driver manifests and supporting documentation.</span><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Minimum Requirements:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High school diploma or GED required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prior dispatch experience is preferred; experience in transportation or logistics is a plus.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Completion of a driver training program is required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must be able to pass a criminal background check.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must be able to pass a drug screening.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Availability to work on AM or PM shifts is required, with on-call availability for additional days as needed.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Other Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent customer service skills with a focus on responsiveness, empathy, and problem resolution.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Solution-oriented mindset with the ability to remain calm and effective under pressure.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and adapt to changing priorities.</span></li>\n</ul>",
    "compensation": "$18",
    "departmentId": "18440",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Dispatcher",
    "departmentLabel": "Medstar (Call Center & Dispatch)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://gomedstar.bamboohr.com/careers/715",
    "employmentStatusLabel": "Full-Time"
  }
}