Customer Support Internship

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  "source_hash": "07126d7ec8edad50efea8506fcb42a96775752bd738d749c42fd43e764cc0f71",
  "last_changed_at": "2026-05-30T06:07:26.031Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Cape Town, Western Cape, 7446, South Africa",
    "city": "Cape Town",
    "region": "Western Cape",
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    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:05.027Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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      "region": "Western Cape",
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{
  "list_job": {
    "id": "301",
    "isRemote": null,
    "location": {
      "city": "Cape Town ",
      "state": "Western Cape"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19023",
    "locationType": "2",
    "jobOpeningName": "Customer Support Internship",
    "departmentLabel": "Customer Success - Careers",
    "employmentStatusLabel": "Intern"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cape Town ",
      "state": "Western Cape",
      "postalCode": "7446",
      "addressCountry": "South Africa"
    },
    "datePosted": "2026-03-23",
    "atsLocation": {
      "city": null,
      "state": null,
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    },
    "description": "<p><span><span>Do you w</span><span>ant to</span><span> be part of a dynamic team constantly challenging the status quo and finding \"smarter\" ways of doing things? If you answered yes, </span><span>keep reading</span><span>. </span><span> </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span style=\"font-weight: bold\">Who Are We?  </span></p>\n<p><span><span>1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud &amp; technology expense management services and tools to accelerate their cloud journey</span><span>.  </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span><span>We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span><span>Learn more about our people brand by watching our culture videos:  </span></span><span> </span></p>\n<ul>\n<li><a href=\"https://www.youtube.com/watch?v=4JkUpUigUdM&amp;t=1s\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>https://www.youtube.com/watch?v=4JkUpUigUdM&amp;t=1s</span></span></a><span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><a href=\"https://www.youtube.com/watch?v=iVk3_vVyrW0\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>https://www.youtube.com/watch?v=iVk3_vVyrW0</span></span></a><br><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\">Job Opportunity at 1Nebula:  </span></p>\n<p><span><span>The purpose of this position is </span><span>to provide timely and effective assistance to customers resolving issues, guide users through product features.</span><span> The role is focused on issues and request resolution and is key for customer satisfaction, </span><span>retention</span><span> and product adoption. </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span style=\"font-weight: bold\">What You will do within this role (Your key responsibilities): </span></p>\n<ul>\n<li><span><span>Respond to customer inquiries via various channels chat, </span><span>email</span><span> or phone </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provides customer and product support and guidance </span></span></li>\n</ul>\n<ul>\n<li><span><span>Diagnose and troubleshoot issues</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Guide customers through product features and best practices</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Escalate complex issues to the </span><span>appropriate teams</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Document customer interactions and feedback for continuous improvement</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> trends in customer inquiries to improve processes and proactively address common issues</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with cross-functional teams to improve customer experience</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with onboarding and training for new customers</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to knowledge articles, process documents and FAQs</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain Knowledge Base with solutions to common problems</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track and manage support tickets</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analyze customer data, common issues, </span><span>bottlenecks</span><span> and areas of improvement</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proactive communication and customer engagement</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strive to meet and exceed service levels to ensure high quality service delivery</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide customers with clear, </span><span>accurate</span><span>, </span><span>timely</span><span>, data-</span><span>driven</span><span> and actionable reports on the customer’s telecoms environment</span></span></li>\n</ul>\n<p><span><br></span></p>\n<p><span style=\"font-weight: bold\">More about You (Our requirements for the role): </span></p>\n<p><span><span>Alt</span><span>hough we believe in the potential of others more than anything else there </span><span>are</span><span> some </span><span>minim</span><span>um</span><span> requirements we would look for so consider these before sending us your application</span></span><span> </span></p>\n<ul>\n<li><span><span>3-year tertiary qualification (minimum NQF level 5) </span></span></li>\n<li><span><span>Degree or Diploma</span><span> in Information Technology or Telecommunications </span></span></li>\n<li><span><span>Strong problem-solving abilities and technical troubleshooting skills</span></span></li>\n</ul>\n<ul>\n<li><span><span>Ability to communicate technical concepts to non-technical users</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Understanding CRM and ticketing systems</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our Amazing Perks! </span></p>\n<ul>\n<li><span><span>High spec laptops and equipment for you to comfortably</span></span></li>\n<li><span><span>A</span><span>ccess to our Well</span><span>-</span><span>being program and </span><span>Employee support </span><span>services – we believe in work/life balance being of utmost importance</span><span> for you and your </span><span>family</span><span> so this </span><span>perk</span><span> is for them too</span></span></li>\n</ul>\n<ul>\n<li><span><span>Grow your skills and learn something new with </span><span>paid for</span><span> Microsoft courses and certifications</span></span></li>\n</ul>\n<ul>\n<li><span><span>Give back by </span><span>participating</span><span> in our Culture and Social Responsibility initiatives</span></span><span> </span></li>\n</ul>",
    "compensation": null,
    "departmentId": "19023",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Internship",
    "departmentLabel": "Customer Success - Careers",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://nebula.bamboohr.com/careers/301",
    "employmentStatusLabel": "Intern"
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}