Information Technologist IV – Site Manager

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    "heading": "Information Technologist IV – Site Manager",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The Information Technologist IV &#8211; Site Manager serves as the senior on-site authority responsible for the execution, management, and oversight of all Information Technology (IT) support services in support of to our customer at the G-6 mission. This role ensures the delivery of reliable, secure, and compliant IT services across enterprise systems, training environments, and classroom technologies.&#160; </span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The Site Manager is a mission-critical leadership role accountable for operational performance, customer satisfaction, personnel management, and compliance with Department of Defense (DoD), Department of the Army (DA), and contractual requirements.&#160; This position combines technical authority, operational management, and customer engagement to deliver high-quality, secure, and compliant IT support.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Key Responsibilities</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">1. Contract &amp; Operational Management</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Serve as the primary point of contact (POC) between the Government (COR) and the Contractor. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Exercise full authority over day-to-day contract operations and service delivery. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure all services meet timeliness, completeness, and quality standards. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Manage workload distribution, staffing, and resource allocation across all IT functional areas. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Coordinate all IT service requests through the Army Enterprise Service Management Platform (AESMP) system. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Oversee subcontractor performance and ensure seamless integration of services. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">2. Technical Oversight &amp; IT Service Delivery</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Provide leadership and oversight across: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Systems and server administration </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Network and client support </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Digital training systems (e.g., GCSS-A, Mission Command systems) </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Classroom IT infrastructure and private networks </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Web and SharePoint services </span></span></span></span></span></li></ul></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure availability and performance of IT assets including servers, endpoints, and network systems. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Oversee incident response timelines IAW the Performance Work Statement (PWS). </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure compliance with configuration management, patching, cybersecurity, and IA requirements. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">3. Personnel Leadership &amp; Workforce Management</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Supervise and manage a multidisciplinary IT workforce (System Admins, Client Support, Digital Trainers, Web Developers). </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure workforce qualifications remain current (certifications, clearances, training). </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain staffing continuity and operational readiness. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Enforce professional standards, customer service, and workplace conduct. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Provide mentorship, performance management, and corrective action as needed. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">4. Quality Control &amp; Compliance</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Implement and maintain an effective Quality Control Plan (QCP). </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Monitor performance metrics and ensure compliance with all PWS requirements. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Identify, document, and correct deficiencies; implement preventive actions. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure compliance with associated regulations and security/training requirements. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain documentation, reports, and records for the life of the contract. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">5. Security &amp; Risk Management</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure all personnel maintain required <b>Secret clearance eligibility</b>. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Enforce: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Physical security </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">OPSEC compliance </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">CAC accountability and access control </span></span></span></span></span></li></ul></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Report incidents, vulnerabilities, and system issues within required timelines. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Safeguard Government property, systems, and sensitive information. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">6. Customer Engagement &amp; Communication</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Interface with Government leadership, staff, and end users to ensure mission success. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Provide status updates, briefings, and performance reports. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Attend and lead meetings, reviews, and technical discussions. </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure high levels of <b>customer satisfaction and responsiveness</b>. </span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Minimum Qualifications</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Education:&#160; </span></b><span style=\"font-family:'Times New Roman', serif;\">Bachelor&#8217;s degree in Computer Science, Information Systems, or related field<br>OR minimum of five (5) years of relevant experience </span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Experience</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Minimum 5 years of experience within the past 10 years as a Program/Site Manager or equivalent IT leadership role </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience managing enterprise IT environments, including: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Systems and network administration </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Helpdesk/service desk operations </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Cybersecurity and compliance </span></span></span></span></span></li></ul></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Security Clearance: </span></b><span style=\"font-family:'Times New Roman', serif;\">Active Secret clearance. </span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Certifications:</span></b><span style=\"font-family:'Times New Roman', serif;\">&#160; Security+ or higher certifications.&#160; </span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Preferred Qualifications</span></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience supporting DoD or Army IT environments </span></span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Familiarity with: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">GCSS-A and Mission Command systems</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Microsoft ecosystem (Active Directory, MECM, SharePoint) </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">ITIL-based service management </span></span></span></span></span></li></ul></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Relevant certifications (e.g., PMP, ITIL, Microsoft, Cisco) </span></span></span></span></span></li></ul><br><br>&#160;<div><span style=\"font-size:16px\"><strong>Company Overview</strong></span>",
    "description_text": "The Information Technologist IV – Site Manager serves as the senior on-site authority responsible for the execution, management, and oversight of all Information Technology (IT) support services in support of to our customer at the G-6 mission. This role ensures the delivery of reliable, secure, and compliant IT services across enterprise systems, training environments, and classroom technologies.\n The Site Manager is a mission-critical leadership role accountable for operational performance, customer satisfaction, personnel management, and compliance with Department of Defense (DoD), Department of the Army (DA), and contractual requirements.  This position combines technical authority, operational management, and customer engagement to deliver high-quality, secure, and compliant IT support.\n Key Responsibilities\n 1. Contract & Operational Management Serve as the primary point of contact (POC) between the Government (COR) and the Contractor.\n Exercise full authority over day-to-day contract operations and service delivery.\n Ensure all services meet timeliness, completeness, and quality standards.\n Manage workload distribution, staffing, and resource allocation across all IT functional areas.\n Coordinate all IT service requests through the Army Enterprise Service Management Platform (AESMP) system.\n Oversee subcontractor performance and ensure seamless integration of services.\n 2. Technical Oversight & IT Service Delivery Provide leadership and oversight across: Systems and server administration\n Network and client support\n Digital training systems (e.g., GCSS-A, Mission Command systems)\n Classroom IT infrastructure and private networks\n Web and SharePoint services\n Ensure availability and performance of IT assets including servers, endpoints, and network systems.\n Oversee incident response timelines IAW the Performance Work Statement (PWS).\n Ensure compliance with configuration management, patching, cybersecurity, and IA requirements.\n 3. Personnel Leadership & Workforce Management Supervise and manage a multidisciplinary IT workforce (System Admins, Client Support, Digital Trainers, Web Developers).\n Ensure workforce qualifications remain current (certifications, clearances, training).\n Maintain staffing continuity and operational readiness.\n Enforce professional standards, customer service, and workplace conduct.\n Provide mentorship, performance management, and corrective action as needed.\n 4. Quality Control & Compliance Implement and maintain an effective Quality Control Plan (QCP).\n Monitor performance metrics and ensure compliance with all PWS requirements.\n Identify, document, and correct deficiencies; implement preventive actions.\n Ensure compliance with associated regulations and security/training requirements.\n Maintain documentation, reports, and records for the life of the contract.\n 5. Security & Risk Management Ensure all personnel maintain required Secret clearance eligibility .\n Enforce: Physical security\n OPSEC compliance\n CAC accountability and access control\n Report incidents, vulnerabilities, and system issues within required timelines.\n Safeguard Government property, systems, and sensitive information.\n 6. Customer Engagement & Communication Interface with Government leadership, staff, and end users to ensure mission success.\n Provide status updates, briefings, and performance reports.\n Attend and lead meetings, reviews, and technical discussions.\n Ensure high levels of customer satisfaction and responsiveness .\n Minimum Qualifications\n Education:  Bachelor’s degree in Computer Science, Information Systems, or related field\nOR minimum of five (5) years of relevant experience\n Experience Minimum 5 years of experience within the past 10 years as a Program/Site Manager or equivalent IT leadership role\n Experience managing enterprise IT environments, including: Systems and network administration\n Helpdesk/service desk operations\n Cybersecurity and compliance\n Security Clearance: Active Secret clearance.\n Certifications:   Security+ or higher certifications.\n Preferred Qualifications Experience supporting DoD or Army IT environments\n Familiarity with: GCSS-A and Mission Command systems\n Microsoft ecosystem (Active Directory, MECM, SharePoint)\n ITIL-based service management\n Relevant certifications (e.g., PMP, ITIL, Microsoft, Cisco)\n  Company Overview",
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