Sr. Global Account Manager (22702)

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    "jobId": 137684,
    "level": "Management",
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    "jobTitle": "Sr. Global Account Manager (22702)",
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><strong><span style=\"line-height:107%;\">Position Purpose</span></strong></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">The Sr. Global Account Manager is a senior-level industry expert responsible for leading and expanding PGL&rsquo;s most strategic global customer relationships. This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">The Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clients&mdash;collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">This position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL&rsquo;s global operations. </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Tasks</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:106%;\">Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Build and maintain long-term partnerships while identifying expansion opportunities and new markets.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Develop and execute strategic sales plans and revenue targets for assigned global accounts.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:106%;\">Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Collaborate with operations leaders to integrate customer requirements into PGL&rsquo;s systems and processes.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Participate in carrier management processes, including performance evaluation and selection.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Define, document, and maintain SOPs that meet or exceed client specifications.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Oversee real-time operational planning and ensure consistent communication between clients and internal teams.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Coordinate delivery execution across global and local market networks.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Assess and understand client technical requirements to recommend system configurations or operational setups.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Prepare and deliver technical presentations and solution demos.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Provide technical and non-technical support in solution deployment, system use, and product knowledge.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Maintain complete account documentation, activity logs, business reports, and forecasting analytics.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Track client trends, operational results, and market shifts to inform leadership and support strategic planning.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Support development of custom KPIs, reporting dashboards, and performance scorecards.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Partner with internal departments&mdash;including operations, sales, and talent acquisition&mdash;to align resources with client needs.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Investigate geographic markets, operational conditions, and competitive landscape to identify new opportunities.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Evaluate new product offerings, service models, or market strategies to support PGL&rsquo;s global expansion.</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Business Development",
    "salaryRange": "$85,000.00 - $120,000.00 Salary",
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This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.\\r\\n\\r\\nThe Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clients&mdash;collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.\\r\\n\\r\\nThis position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL&rsquo;s global operations. \\r\\n\\r\\nTasks\\r\\n\\r\\n\\r\\n\\tLead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.\\r\\n\\tBuild and maintain long-term partnerships while identifying expansion opportunities and new markets.\\r\\n\\tConsult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.\\r\\n\\tMonitor customer needs, industry trends, and market intelligence to align PGL services with global demand.\\r\\n\\tDevelop and execute strategic sales plans and revenue targets for assigned global accounts.\\r\\n\\tPrepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.\\r\\n\\tCollaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.\\r\\n\\tConduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.\\r\\n\\tEnsure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable.\\r\\n\\tCollaborate with operations leaders to integrate customer requirements into PGL&rsquo;s systems and processes.\\r\\n\\tEvaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.\\r\\n\\tParticipate in carrier management processes, including performance evaluation and selection.\\r\\n\\r\\n\\r\\n\\r\\n\\tDefine, document, and maintain SOPs that meet or exceed client specifications.\\r\\n\\tDrive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.\\r\\n\\tTroubleshoot system and operational issues, implementing proactive controls to prevent recurrence.\\r\\n\\tEngineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.\\r\\n\\r\\n\\r\\n\\r\\n\\tOversee real-time operational planning and ensure consistent communication between clients and internal teams.\\r\\n\\tCoordinate delivery execution across global and local market networks.\\r\\n\\tMonitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.\\r\\n\\r\\n\\r\\n\\r\\n\\tAssess and understand client technical requirements to recommend system configurations or operational setups.\\r\\n\\tPrepare and deliver technical presentations and solution demos.\\r\\n\\tProvide technical and non-technical support in solution deployment, system use, and product knowledge.\\r\\n\\tCollaborate with engineering resources to develop custom solutions that reduce cost or improve performance.\\r\\n\\r\\n\\r\\n\\r\\n\\tMaintain complete account documentation, activity logs, business reports, and forecasting analytics.\\r\\n\\tTrack client trends, operational results, and market shifts to inform leadership and support strategic planning.\\r\\n\\tSupport development of custom KPIs, reporting dashboards, and performance scorecards.\\r\\n\\r\\n\\r\\n\\r\\n\\tPartner with internal departments&mdash;including operations, sales, and talent acquisition&mdash;to align resources with client needs.\\r\\n\\tAssist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.\\r\\n\\tTrain internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.\\r\\n\\r\\n\\r\\n\\r\\n\\tAttend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.\\r\\n\\tInvestigate geographic markets, operational conditions, and competitive landscape to identify new opportunities.\\r\\n\\tEvaluate new product offerings, service models, or market strategies to support PGL&rsquo;s global expansion.\\r\\n\\r\\nQualificationsEducation and Experience\\r\\n\\r\\nYears of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization\\r\\n\\r\\nIndustry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers\\r\\n\\r\\nEducation: Industry-related degree and/or certification\\r\\n\\r\\nKnowledge\\r\\n\\r\\nSales and Marketing &mdash; Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.\\r\\n\\r\\nCustomer and Personal Service &mdash; Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\\r\\n\\r\\nEnglish Language &mdash; Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.\\r\\n\\r\\nAdministration and Management &mdash; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.\\r\\n\\r\\nEducation and Training &mdash; Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.\\r\\n\\r\\nCommunications and Media &mdash; Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.\\r\\n\\r\\nComputers and Electronics &mdash; Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.\\r\\n\\r\\nMathematics &mdash; Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.\\r\\n\\r\\nPersonnel and Human Resources &mdash; Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.\\r\\n\\r\\nTransportation &mdash; Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.\\r\\n\\r\\nEconomics and Accounting &mdash; Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.\\r\\n\\r\\nSkills\\r\\n\\r\\nPersuasion &mdash; Persuading others to change their minds or behavior.\\r\\n\\r\\nActive Listening &mdash; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\\r\\n\\r\\nSpeaking &mdash; Talking to others to convey information effectively.\\r\\n\\r\\nCoordination &mdash; Adjusting actions in relation to others&#39; actions.\\r\\n\\r\\nCritical Thinking &mdash; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.\\r\\n\\r\\nNegotiation &mdash; Bringing others together and trying to reconcile differences.\\r\\n\\r\\nReading Comprehension &mdash; Understanding written sentences and paragraphs in work-related documents.\\r\\n\\r\\nService Orientation &mdash; Actively looking for ways to help people.\\r\\n\\r\\nSocial Perceptiveness &mdash; Being aware of others&#39; reactions and understanding why they react as they do.\\r\\n\\r\\nActive Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.\\r\\n\\r\\nComplex Problem Solving &mdash; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.\\r\\n\\r\\nJudgment and Decision Making &mdash; Considering the relative costs and benefits of potential actions to choose the most appropriate one.\\r\\n\\r\\nManagement of Personnel Resources &mdash; Motivating, developing, and directing people as they work, identifying the best people for the job.\\r\\n\\r\\nMonitoring &mdash; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\\r\\n\\r\\nInstructing &mdash; Teaching others how to do something.\\r\\n\\r\\nSystems Analysis &mdash; Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.\\r\\n\\r\\nSystems Evaluation &mdash; Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.\\r\\n\\r\\nWriting &mdash; Communicating effectively in writing as appropriate for the needs of the audience.\\r\\n\\r\\nTime Management &mdash; Managing one&#39;s own time and the time of others.\\r\\n\\r\\nLearning Strategies &mdash; Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.\\r\\n\\r\\nManagement of Financial Resources &mdash; Determining how money will be spent to get the work done, and accounting for these expenditures.\\r\\n\\r\\nMathematics &mdash; Using mathematics to solve problems.\\r\\n\\r\\nAbilities\\r\\n\\r\\nOral Comprehension &mdash; The ability to listen to and understand information and ideas presented through spoken words and sentences.\\r\\n\\r\\nOral Expression &mdash; The ability to communicate information and ideas in speaking so others will understand.\\r\\n\\r\\nWritten Comprehension &mdash; The ability to read and understand information and ideas presented in writing.\\r\\n\\r\\nDeductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.\\r\\n\\r\\nSpeech Clarity &mdash; The ability to speak clearly so others can understand you.\\r\\n\\r\\nSpeech Recognition &mdash; The ability to identify and understand the speech of another person.\\r\\n\\r\\nWritten Expression &mdash; The ability to communicate information and ideas in writing so others will understand.\\r\\n\\r\\nFluency of Ideas &mdash; The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).\\r\\n\\r\\nInductive Reasoning &mdash; The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).\\r\\n\\r\\nProblem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.\\r\\n\\r\\nOriginality &mdash; The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.\\r\\n\\r\\nInformation Ordering &mdash; The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).\\r\\n\\r\\nCategory Flexibility &mdash; The ability to generate or use different sets of rules for combining or grouping things in different ways.\\r\\n\\r\\nNear Vision &mdash; The ability to see details at close range (within a few feet of the observer).\\r\\n\\r\\nMathematical Reasoning &mdash; The ability to choose the right mathematical methods or formulas to solve a problem.\\r\\n\\r\\nNumber Facility &mdash; The ability to add, subtract, multiply, or divide quickly and correctly.\\r\\n\\r\\nMemorization &mdash; The ability to remember information such as words, numbers, pictures, and procedures.\\r\\n\\r\\nTools\\r\\n\\r\\n\\r\\n\\tDesktop computers\\r\\n\\tFacsimile machines\\r\\n\\tLaptop computers\\r\\n\\tSpecial-purpose telephones\\r\\n\\tMulti-line telephone systems\\r\\n\\r\\n\\r\\nTechnology\\r\\n\\r\\n\\r\\n\\tCompliance software\\r\\n\\tElectronic mail software\\r\\n\\tEnterprise resource planning ERP software\\r\\n\\tManufacturing resource planning MRP software\\r\\n\\tCustomer resource management CRM software\\r\\n\\tLogistics and supply chain software (CargoWise ediEnterprise)\\r\\n\\tSpreadsheet software\\r\\n\\tMicrosoft Excel and other office applications\\r\\n\\r\\n\",\"responsibilities\":\"Position Purpose\\r\\n\\r\\nThe Sr. Global Account Manager is a senior-level industry expert responsible for leading and expanding PGL&rsquo;s most strategic global customer relationships. This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.\\r\\n\\r\\nThe Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clients&mdash;collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.\\r\\n\\r\\nThis position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL&rsquo;s global operations. \\r\\n\\r\\nTasks\\r\\n\\r\\n\\r\\n\\tLead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.\\r\\n\\tBuild and maintain long-term partnerships while identifying expansion opportunities and new markets.\\r\\n\\tConsult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.\\r\\n\\tMonitor customer needs, industry trends, and market intelligence to align PGL services with global demand.\\r\\n\\tDevelop and execute strategic sales plans and revenue targets for assigned global accounts.\\r\\n\\tPrepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.\\r\\n\\tCollaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.\\r\\n\\tConduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.\\r\\n\\tEnsure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable.\\r\\n\\tCollaborate with operations leaders to integrate customer requirements into PGL&rsquo;s systems and processes.\\r\\n\\tEvaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.\\r\\n\\tParticipate in carrier management processes, including performance evaluation and selection.\\r\\n\\r\\n\\r\\n\\r\\n\\tDefine, document, and maintain SOPs that meet or exceed client specifications.\\r\\n\\tDrive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.\\r\\n\\tTroubleshoot system and operational issues, implementing proactive controls to prevent recurrence.\\r\\n\\tEngineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.\\r\\n\\r\\n\\r\\n\\r\\n\\tOversee real-time operational planning and ensure consistent communication between clients and internal teams.\\r\\n\\tCoordinate delivery execution across global and local market networks.\\r\\n\\tMonitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.\\r\\n\\r\\n\\r\\n\\r\\n\\tAssess and understand client technical requirements to recommend system configurations or operational setups.\\r\\n\\tPrepare and deliver technical presentations and solution demos.\\r\\n\\tProvide technical and non-technical support in solution deployment, system use, and product knowledge.\\r\\n\\tCollaborate with engineering resources to develop custom solutions that reduce cost or improve performance.\\r\\n\\r\\n\\r\\n\\r\\n\\tMaintain complete account documentation, activity logs, business reports, and forecasting analytics.\\r\\n\\tTrack client trends, operational results, and market shifts to inform leadership and support strategic planning.\\r\\n\\tSupport development of custom KPIs, reporting dashboards, and performance scorecards.\\r\\n\\r\\n\\r\\n\\r\\n\\tPartner with internal departments&mdash;including operations, sales, and talent acquisition&mdash;to align resources with client needs.\\r\\n\\tAssist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.\\r\\n\\tTrain internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.\\r\\n\\r\\n\\r\\n\\r\\n\\tAttend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.\\r\\n\\tInvestigate geographic markets, operational conditions, and competitive landscape to identify new opportunities.\\r\\n\\tEvaluate new product offerings, service models, or market strategies to support PGL&rsquo;s global expansion.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"PGL\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3CE0A8B9A100D72DA45AFCBB5E758DBE\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"10700 Waveland Avenue\",\"addressLocality\":\"Franklin Park\",\"addressRegion\":\"IL\",\"postalCode\":60131,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and Experience\\r\\n\\r\\nYears of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization\\r\\n\\r\\nIndustry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers\\r\\n\\r\\nEducation: Industry-related degree and/or certification\\r\\n\\r\\nKnowledge\\r\\n\\r\\nSales and Marketing &mdash; Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.\\r\\n\\r\\nCustomer and Personal Service &mdash; Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\\r\\n\\r\\nEnglish Language &mdash; Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.\\r\\n\\r\\nAdministration and Management &mdash; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.\\r\\n\\r\\nEducation and Training &mdash; Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.\\r\\n\\r\\nCommunications and Media &mdash; Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.\\r\\n\\r\\nComputers and Electronics &mdash; Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.\\r\\n\\r\\nMathematics &mdash; Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.\\r\\n\\r\\nPersonnel and Human Resources &mdash; Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.\\r\\n\\r\\nTransportation &mdash; Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.\\r\\n\\r\\nEconomics and Accounting &mdash; Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.\\r\\n\\r\\nSkills\\r\\n\\r\\nPersuasion &mdash; Persuading others to change their minds or behavior.\\r\\n\\r\\nActive Listening &mdash; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\\r\\n\\r\\nSpeaking &mdash; Talking to others to convey information effectively.\\r\\n\\r\\nCoordination &mdash; Adjusting actions in relation to others&#39; actions.\\r\\n\\r\\nCritical Thinking &mdash; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.\\r\\n\\r\\nNegotiation &mdash; Bringing others together and trying to reconcile differences.\\r\\n\\r\\nReading Comprehension &mdash; Understanding written sentences and paragraphs in work-related documents.\\r\\n\\r\\nService Orientation &mdash; Actively looking for ways to help people.\\r\\n\\r\\nSocial Perceptiveness &mdash; Being aware of others&#39; reactions and understanding why they react as they do.\\r\\n\\r\\nActive Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.\\r\\n\\r\\nComplex Problem Solving &mdash; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.\\r\\n\\r\\nJudgment and Decision Making &mdash; Considering the relative costs and benefits of potential actions to choose the most appropriate one.\\r\\n\\r\\nManagement of Personnel Resources &mdash; Motivating, developing, and directing people as they work, identifying the best people for the job.\\r\\n\\r\\nMonitoring &mdash; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\\r\\n\\r\\nInstructing &mdash; Teaching others how to do something.\\r\\n\\r\\nSystems Analysis &mdash; Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.\\r\\n\\r\\nSystems Evaluation &mdash; Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.\\r\\n\\r\\nWriting &mdash; Communicating effectively in writing as appropriate for the needs of the audience.\\r\\n\\r\\nTime Management &mdash; Managing one&#39;s own time and the time of others.\\r\\n\\r\\nLearning Strategies &mdash; Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.\\r\\n\\r\\nManagement of Financial Resources &mdash; Determining how money will be spent to get the work done, and accounting for these expenditures.\\r\\n\\r\\nMathematics &mdash; Using mathematics to solve problems.\\r\\n\\r\\nAbilities\\r\\n\\r\\nOral Comprehension &mdash; The ability to listen to and understand information and ideas presented through spoken words and sentences.\\r\\n\\r\\nOral Expression &mdash; The ability to communicate information and ideas in speaking so others will understand.\\r\\n\\r\\nWritten Comprehension &mdash; The ability to read and understand information and ideas presented in writing.\\r\\n\\r\\nDeductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.\\r\\n\\r\\nSpeech Clarity &mdash; The ability to speak clearly so others can understand you.\\r\\n\\r\\nSpeech Recognition &mdash; The ability to identify and understand the speech of another person.\\r\\n\\r\\nWritten Expression &mdash; The ability to communicate information and ideas in writing so others will understand.\\r\\n\\r\\nFluency of Ideas &mdash; The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).\\r\\n\\r\\nInductive Reasoning &mdash; The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).\\r\\n\\r\\nProblem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.\\r\\n\\r\\nOriginality &mdash; The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.\\r\\n\\r\\nInformation Ordering &mdash; The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).\\r\\n\\r\\nCategory Flexibility &mdash; The ability to generate or use different sets of rules for combining or grouping things in different ways.\\r\\n\\r\\nNear Vision &mdash; The ability to see details at close range (within a few feet of the observer).\\r\\n\\r\\nMathematical Reasoning &mdash; The ability to choose the right mathematical methods or formulas to solve a problem.\\r\\n\\r\\nNumber Facility &mdash; The ability to add, subtract, multiply, or divide quickly and correctly.\\r\\n\\r\\nMemorization &mdash; The ability to remember information such as words, numbers, pictures, and procedures.\\r\\n\\r\\nTools\\r\\n\\r\\n\\r\\n\\tDesktop computers\\r\\n\\tFacsimile machines\\r\\n\\tLaptop computers\\r\\n\\tSpecial-purpose telephones\\r\\n\\tMulti-line telephone systems\\r\\n\\r\\n\\r\\nTechnology\\r\\n\\r\\n\\r\\n\\tCompliance software\\r\\n\\tElectronic mail software\\r\\n\\tEnterprise resource planning ERP software\\r\\n\\tManufacturing resource planning MRP software\\r\\n\\tCustomer resource management CRM software\\r\\n\\tLogistics and supply chain software (CargoWise ediEnterprise)\\r\\n\\tSpreadsheet software\\r\\n\\tMicrosoft Excel and other office applications\\r\\n\\r\\n\",\"experienceRequirements\":\"Education and Experience\\r\\n\\r\\nYears of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization\\r\\n\\r\\nIndustry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers\\r\\n\\r\\nEducation: Industry-related degree and/or certification\\r\\n\\r\\nKnowledge\\r\\n\\r\\nSales and Marketing &mdash; Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.\\r\\n\\r\\nCustomer and Personal Service &mdash; Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\\r\\n\\r\\nEnglish Language &mdash; Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.\\r\\n\\r\\nAdministration and Management &mdash; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.\\r\\n\\r\\nEducation and Training &mdash; Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.\\r\\n\\r\\nCommunications and Media &mdash; Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.\\r\\n\\r\\nComputers and Electronics &mdash; Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.\\r\\n\\r\\nMathematics &mdash; Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.\\r\\n\\r\\nPersonnel and Human Resources &mdash; Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.\\r\\n\\r\\nTransportation &mdash; Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.\\r\\n\\r\\nEconomics and Accounting &mdash; Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.\\r\\n\\r\\nSkills\\r\\n\\r\\nPersuasion &mdash; Persuading others to change their minds or behavior.\\r\\n\\r\\nActive Listening &mdash; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\\r\\n\\r\\nSpeaking &mdash; Talking to others to convey information effectively.\\r\\n\\r\\nCoordination &mdash; Adjusting actions in relation to others&#39; actions.\\r\\n\\r\\nCritical Thinking &mdash; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.\\r\\n\\r\\nNegotiation &mdash; Bringing others together and trying to reconcile differences.\\r\\n\\r\\nReading Comprehension &mdash; Understanding written sentences and paragraphs in work-related documents.\\r\\n\\r\\nService Orientation &mdash; Actively looking for ways to help people.\\r\\n\\r\\nSocial Perceptiveness &mdash; Being aware of others&#39; reactions and understanding why they react as they do.\\r\\n\\r\\nActive Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.\\r\\n\\r\\nComplex Problem Solving &mdash; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.\\r\\n\\r\\nJudgment and Decision Making &mdash; Considering the relative costs and benefits of potential actions to choose the most appropriate one.\\r\\n\\r\\nManagement of Personnel Resources &mdash; Motivating, developing, and directing people as they work, identifying the best people for the job.\\r\\n\\r\\nMonitoring &mdash; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\\r\\n\\r\\nInstructing &mdash; Teaching others how to do something.\\r\\n\\r\\nSystems Analysis &mdash; Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.\\r\\n\\r\\nSystems Evaluation &mdash; Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.\\r\\n\\r\\nWriting &mdash; Communicating effectively in writing as appropriate for the needs of the audience.\\r\\n\\r\\nTime Management &mdash; Managing one&#39;s own time and the time of others.\\r\\n\\r\\nLearning Strategies &mdash; Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.\\r\\n\\r\\nManagement of Financial Resources &mdash; Determining how money will be spent to get the work done, and accounting for these expenditures.\\r\\n\\r\\nMathematics &mdash; Using mathematics to solve problems.\\r\\n\\r\\nAbilities\\r\\n\\r\\nOral Comprehension &mdash; The ability to listen to and understand information and ideas presented through spoken words and sentences.\\r\\n\\r\\nOral Expression &mdash; The ability to communicate information and ideas in speaking so others will understand.\\r\\n\\r\\nWritten Comprehension &mdash; The ability to read and understand information and ideas presented in writing.\\r\\n\\r\\nDeductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.\\r\\n\\r\\nSpeech Clarity &mdash; The ability to speak clearly so others can understand you.\\r\\n\\r\\nSpeech Recognition &mdash; The ability to identify and understand the speech of another person.\\r\\n\\r\\nWritten Expression &mdash; The ability to communicate information and ideas in writing so others will understand.\\r\\n\\r\\nFluency of Ideas &mdash; The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).\\r\\n\\r\\nInductive Reasoning &mdash; The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).\\r\\n\\r\\nProblem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.\\r\\n\\r\\nOriginality &mdash; The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.\\r\\n\\r\\nInformation Ordering &mdash; The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).\\r\\n\\r\\nCategory Flexibility &mdash; The ability to generate or use different sets of rules for combining or grouping things in different ways.\\r\\n\\r\\nNear Vision &mdash; The ability to see details at close range (within a few feet of the observer).\\r\\n\\r\\nMathematical Reasoning &mdash; The ability to choose the right mathematical methods or formulas to solve a problem.\\r\\n\\r\\nNumber Facility &mdash; The ability to add, subtract, multiply, or divide quickly and correctly.\\r\\n\\r\\nMemorization &mdash; The ability to remember information such as words, numbers, pictures, and procedures.\\r\\n\\r\\nTools\\r\\n\\r\\n\\r\\n\\tDesktop computers\\r\\n\\tFacsimile machines\\r\\n\\tLaptop computers\\r\\n\\tSpecial-purpose telephones\\r\\n\\tMulti-line telephone systems\\r\\n\\r\\n\\r\\nTechnology\\r\\n\\r\\n\\r\\n\\tCompliance software\\r\\n\\tElectronic mail software\\r\\n\\tEnterprise resource planning ERP software\\r\\n\\tManufacturing resource planning MRP software\\r\\n\\tCustomer resource management CRM software\\r\\n\\tLogistics and supply chain software (CargoWise ediEnterprise)\\r\\n\\tSpreadsheet software\\r\\n\\tMicrosoft Excel and other office applications\\r\\n\\r\\n\",\"industry\":\"Business Development\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"4 Year Degree\"}",
    "applyAvailable": true,
    "educationLevel": "4 Year Degree",
    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Education and Experience</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Years of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Industry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Education: Industry-related degree and/or certification</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Knowledge</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Sales and Marketing &mdash; Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Customer and Personal Service &mdash; Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">English Language &mdash; Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Administration and Management &mdash; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Education and Training &mdash; Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Communications and Media &mdash; Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Computers and Electronics &mdash; Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Mathematics &mdash; Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Personnel and Human Resources &mdash; Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Transportation &mdash; Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Economics and Accounting &mdash; Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Skills</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Persuasion &mdash; Persuading others to change their minds or behavior.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Active Listening &mdash; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Speaking &mdash; Talking to others to convey information effectively.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Coordination &mdash; Adjusting actions in relation to others&#39; actions.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Critical Thinking &mdash; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Negotiation &mdash; Bringing others together and trying to reconcile differences.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Reading Comprehension &mdash; Understanding written sentences and paragraphs in work-related documents.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Service Orientation &mdash; Actively looking for ways to help people.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Social Perceptiveness &mdash; Being aware of others&#39; reactions and understanding why they react as they do.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Active Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Complex Problem Solving &mdash; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Judgment and Decision Making &mdash; Considering the relative costs and benefits of potential actions to choose the most appropriate one.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Management of Personnel Resources &mdash; Motivating, developing, and directing people as they work, identifying the best people for the job.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Monitoring &mdash; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Instructing &mdash; Teaching others how to do something.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Systems Analysis &mdash; Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Systems Evaluation &mdash; Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Writing &mdash; Communicating effectively in writing as appropriate for the needs of the audience.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Time Management &mdash; Managing one&#39;s own time and the time of others.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Learning Strategies &mdash; Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Management of Financial Resources &mdash; Determining how money will be spent to get the work done, and accounting for these expenditures.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Mathematics &mdash; Using mathematics to solve problems.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Abilities</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Oral Comprehension &mdash; The ability to listen to and understand information and ideas presented through spoken words and sentences.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Oral Expression &mdash; The ability to communicate information and ideas in speaking so others will understand.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Written Comprehension &mdash; The ability to read and understand information and ideas presented in writing.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Deductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Speech Clarity &mdash; The ability to speak clearly so others can understand you.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Speech Recognition &mdash; The ability to identify and understand the speech of another person.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Written Expression &mdash; The ability to communicate information and ideas in writing so others will understand.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Fluency of Ideas &mdash; The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Inductive Reasoning &mdash; The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Problem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Originality &mdash; The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Information Ordering &mdash; The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Category Flexibility &mdash; The ability to generate or use different sets of rules for combining or grouping things in different ways.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Near Vision &mdash; The ability to see details at close range (within a few feet of the observer).</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Mathematical Reasoning &mdash; The ability to choose the right mathematical methods or formulas to solve a problem.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Number Facility &mdash; The ability to add, subtract, multiply, or divide quickly and correctly.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Memorization &mdash; The ability to remember information such as words, numbers, pictures, and procedures.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Tools</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Desktop computers</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Facsimile machines</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Laptop computers</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Special-purpose telephones</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Multi-line telephone systems</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\"><b>Technology</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Compliance software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Electronic mail software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Enterprise resource planning ERP software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Manufacturing resource planning MRP software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Customer resource management CRM software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Logistics and supply chain software (CargoWise ediEnterprise)</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Spreadsheet software</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:107%;\">Microsoft Excel and other office applications</span></span></span></li>\r\n</ul>\r\n",
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